Salesforce QA Tester Resume

SUMMARY

9 plus years of experience in Software Quality Assurance with diversified skills in Manual testing of Client/Server, Web - based and CRM applications.
Over 4 years of hands on experience on Salesforce Sales Cloud and Service Cloud applications
Experienced in working on Lighting UI version and Classic version of Salesforce application
Strong knowledge of SDLC methodologies including Agile Scrum methodologies and Waterfall.
Extensive experience in Test Strategies, Test Coordination, Test Management and Defect Management
Experience in delivering standard testing deliverables such as Test Plans, Test Strategies, Test Scenarios with strong attention to detail.
Well versed with Agile Scrum methodology, Test Plan, Integration Testing of Salesforce
Actively Participated in Daily Standup, Sprint planning, Retrospective meetings.
Have experience with various defect tracking tools like Quality Center, Team Track, Bugzilla and JIRA
Superior Analytical and problem solving skills. Ability to work in a collaborative team environment.
Excellent Communication, Interpersonal and Organizational skills.

TECHNICAL SKILLS

Tools: JIRA, VSS, QTP

Defect Tracking Tools: Test Director, ALM (Quality Center), Rational Clear Quest, PVCS, Helios Team Track6.6.1, Bugzilla, TFS

RDBMS: Oracle 7x/8.0/8i/9i, SQL Server 7.0/2000/2008 , DB2 UDB 7.0, MS Access 97/98/2000

Web Technologies: HTML, DHTML, XML, VBScript, JavaScript, ASP

Web Servers: IIS, Web Sphere, Apache Tomcat, Web Logic Server 5.x

Languages: C, SQL, PL/SQL, TSL, Java, J2EE, JSP

Operating Systems: Windows 98/NT/2000/XP/2007/2010, Unix

Others: TOAD, MS Office, MS Excel, MS Access, MS Projects

CRM: Salesforce, Data loader

PROFESSIONAL EXPERIENCE

Confidential

Salesforce QA Tester

Responsibilities:

Thoroughly tested ‘Sales’ and ‘Service’ part of Salesforce Lightning application to capture the Leads of SunGard product Payroll Expenses
Performed Functional testing, User Interface UI testing, Regression testing, Integration testing and End-to-end testing.
Thoroughly tested the Standard Objects like Leads , Accounts , Contacts , Cases and Custom Objects like Payroll Expenses, Invoicing, Accounts Receivable, Accounts Payable and PTO (Personal Time Off)
Performed validation of screens
Attended Daily Standup meetings and communicated clearly all bugs and issue uncovered through testing to appropriate team members
Created scenarios from User stories to test requirements writing exploratory test cases
Created test data and executed the test cases
Tracked Stories, Test Cases, Defects in JIRA and documented end to end test results
Worked on both Classic and Lightning versions of Salesforce application
Tested Validation Rules , Sharing Rules , User Roles , User Profiles , Field Level Security , Groups, Dependent Picklist, Reports
Captured the Leads through various resources like Web to Lead, Seminars, through Phone calls and uploading the batch files to Salesforce using DataLoader thus creating the Leads in Salesforce
Tested the Email-to-Case functionality
Involved in testing Lead Management and Case Management
Interacted extensively with team members in accomplishing the tasks
Participated in Agile Sprint Planning, Sprint Review, and Sprint Retrospective meetings and ensured Quality Product delivered by the end of the Sprint
Performed User Acceptance (UA) Testing

Environment: Salesforce, JIRA, DataLoader

Confidential, CA

QA Tester

Responsibilities:

Participated in Requirement Walkthrough meetings and Weekly status meeting with Team members
Involved in writing Test Plan, Test Cases for a module as per Functional Specifications.
Logged defects in ALM (Quality Center). Prepared defects status reports daily
Executed Functionality test cases and Regression test cases for different modules in different build releases and updated the results in Quality Center.
Worked on with a high-caliber Agile development team
Attended Triage calls to discuss the Defects status
Performed System Integration testing of POS/LOS (Point of Sale/Loan Origination system)
Maintained Issue Log to track for further clarification to discuss with Business

Environment: J2EE, JavaBeans, Servlets, Oracle9.0, Win XP, HP ALM (Quality Center), MS Excel, MS Word, MS PowerPoint, IE

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