OBJECTIVE:

• Acquire a challenging position, where my leadership, analytical knowledge, creativity, quality focus and work force skills can be utilized in managing, strategizing, architecting, and implementing the integration of people, processes, information and technology in support of improved strategies, processes and solutions supporting enterprise success.

PROFESSIONAL EXPERIENCE

Confidential

Director IT Enterprise Architecture, QA Test

Responsibilities:

• Redefining EA as a capability, process, team and Corporate Strategy managing a talented team of principal architects focused on Strategy, Business, Process, Application and Technology architectures.
• Defined, created and implemented an Adaptive Enterprise Architecture organizational model in order to provide business aligned and agile Architecture services with our IT and Business partners assessing, designing and modeling the best solutions possible aligned with business strategies and patient needs.
• Working with the CXO and Business Executives to define Technology transformation strategies for today and tomorrow delivering Hope, Care, and Cures for our children nationally and worldwide.
• Sponsored and championed initiatives improving Customer and Business Satisfaction and IT Service Management. Partnered with Patients, Families, and Clinicians to deliver the best experiences for our children in need.
• Defined and championed the next generation of Data Centers for IT and the migration of our core data center to a state of the art facility and support model.
• Defined the future Technology Strategy and Solutions for the next generation Research, Hospital and Clinics enabling Care, Research and Cures.
• Worked to identify and rationalize corporate software, applications and supporting infrastructure and enabled the retirement of multiple IT asset and CI sources and implementation of a new comprehensive CMDB as the source of truth for IT technology enterprise wide.
• Implemented Technology Portfolio Health solution associating Corporate goals, objectives, business capabilities, process, services, solutions, applications, operational risks and financials.
• Currently working on the future Technology Strategy and Solutions for the Enterprise to become the best in Digital Health, Science and Workplace.

Confidential

Principal Enterprise Architect - Architecture and Planning

Responsibilities:

• Redefining EA and IT Strategy for the corporation. Defined and deployed multiple enterprise wide Strategies and Roadmaps for Technology Portfolio Management, Project Portfolio Management, IT Service Management, Cloud, and Big Data.
• Partnered across Enterprise working with Cyber Security defining Risk and Security policies for Cyber and Operational Technology Assets. Defined security and risk assessment methods for assets and hosted solutions such as SaaS, IaaS, PaaS, and Big Data.
• Defined and Enabled Capability, Process, Organizational, and Solution Heatmaps, Roadmaps, and Health Dashboards for all Technology Assets. Analysis and dashboards are available to corporate-wide to enable Technology planning, budgeting and decision making.
• Defined Enterprise Business Architecture framework. Leveraged enterprise model to conduct enterprise Risk, Business Continuity, Process Improvement and Disaster Recovery analysis for SRP successfully reducing corporate risk from IT infrastructure to Business outcomes. Work helped mitigate business loss from an actual Corporate Incident.
• Partnered with Service and Process Owners across the Enterprise as a Business and Solution Architect in improving processes and deploying SAP. Built repository for processes, business, solution and testing requirements. Built process repository for all testing, use cases, scripts, risks and defect tracking.
• Partnered with Telecommunications team to define and model the Strategy and Operational Architecture for delivering a new Wireline service offering for SRP Customers. Improved current processes with CRM automation and Content Management capabilities enabling millions in a new line of business.
• Worked across IT defining ITIL processes for IT Service Strategy, Change, Release, Incident, Problem, Event, Asset and Configuration Management business processes. Created Process Designs in implementing ServiceNow solutions enabling IT Transformation.

Confidential

Engagement Manager

Responsibilities:

• Managed a team of Rock Star Consultants focusing on career goals, development plans and work-life balance. Gathered and provided performance feedback based upon Customer and Peer reviews.
• Partnered with Sales Account Executives in order to identify opportunities with Customers for Professional Services. Built engagement pipeline +$500K within one quarter.
• Built Customer driven relationships with clients focused on their Needs, Capabilities and Strategies.
• Consulted in ProVision tool best practices for Enterprise, Solution, Business and Process Architecture, including Zachman, TOGAF, BPM, Six Sigma and ITIL Frameworks.

Confidential

Group Manager/Principal Architect

Responsibilities:

• Managed MS IT Operations Cost and Performance Management team. Worked with employees to develop and assess their Career Goals, Competencies and Development.
• Defined team Mission and Goals with employees which resulted in multiple employee promotions, awards and drastically increased Employee Satisfaction and Work Health scores as measured by HR.
• Defined, Deployed and Owned MOF/ITIL Services processes for Financial Management, Continuous Service Improvement, Service Measurement and Service Reporting.
• Identified and Championed IT Operations continuous improvement initiative supporting Incident, Problem management and IT Support operations in order to reduce costs and ticket volume globally. Resulted in 100K reduction in tickets, $10M in savings. Managed the Process Improvement Project Portfolio and Mentored 15 Green and Black belt Candidates with projects globally. Also as Mater Black Belt trained 100+ employees in Lean, SixSigma, Quality analysis, problem solving techniques and root cause analysis.
• Created IT Service Operations Critical to Quality tree to identify organizational drivers, goals, metrics as input for strategic planning, process improvements and portfolio optimization.
• Defined IT Operations Business Capabilities maps and 3-year roadmaps. Performed Capability assessments to enable executive management for annual planning processes FY09, FY10 & FY11. Identified and communicated alignment of Business & IT Goals, strategies, capabilities, processes, technologies and metrics impacting $1B+ in budget. Co-managed IT Operations Project Portfolio planning for FY10 and FY11, $500M+ annually.
• Defined Services Cost model for global IT Operations, included identification and accounting for $500M+ in budget for FY09 & 10. Determined Infrastructure and Support Service Rate card and dashboard for YOY analysis and Hosting Charge-back. Models were shared across MS.
• Defined and Deployed comprehensive Balanced Scorecard for global IT Operations, Programs, Projects and Services: over 400 Business and Operational metrics supporting Microsoft CEO, COO and CIO level dashboards.
• Defined IT Operations/Services BI and Data Warehouse strategies and multi-year roadmap. Project completion of IT EDW effort integrated and reduced 40+ data sources. Applied Agile Scrum and managed Global development and QA team to deliver metrics and reports for the Enterprise.