SUMMARY:

• Software Quality Assurance (QA) experience with a wide variety of projects and environments.
• Functionality, compatibility, reliability, exploratory/ad hoc, load/stress, usability, installation, security and related test methodologies.
• Testing of web application, client - server, network, multimedia, database, health, al and related projects on Windows operating systems.
• Mentor, coordinator and leadership roles in creation and execution of QA and testing processes, test strategies and plans, bug documentation and regression.
• Experience with Team Foundation Server and Microsoft Test Manager.
• Professional in software testing and gathering business requirements.
• QA/Test background augmented and complemented by diverse experience in user/tech support and maintenance, technical instruction and writing.
• Enjoy working collaboratively with testers, developers and other team members in testing complex projects and in the overall enhancement of software product quality.

EMPLOYMENT HISTORY:

Confidential

Business Analyst/Quality Analyst

Responsibilities:

• Works under limited supervision with considerable latitude for initiative and independent judgment.
• Lead formal meetings to gather business/functional requirements, user stories and application design.
• Collaborates closely with PM and Business SME’s to gather requirements.
• Identify gaps in requirements, create proposals to correct gaps.
• Lead QA team, conducts regression, performance, usability, and interoperability testing activities for web application.
• Tracks test results, coordinates corrective actions, maintains accurate documentation of test activities and results.
• Generate test coverage based on requirements, user stories and application design.
• Creates and executes manual and automated test scripts for complex projects.
• Attend weekly Project Management meeting.
• Log defects in HP (ALM) & create defect reports for management.

Confidential

Quality Engineer

Responsibilities:

• Work with quality assurance team lead to plan and schedule test cycles.
• Documenting and tracking software failures using Jira.
• Participate in requirements, design, test plan reviews.
• Create test plans, test strategy for new features and major enhancements.
• Collaborate with Development team to understand the product/features being developed.
• Create and maintain test cases for new and existing products that are repeatable and scalable.
• Participate in Functional and Technical Requirement reviews and verify these requirements are reflected in the test cases.
• Regression test new products as well as enhancements and bug fixes for existing products.
• Utilize standardized tools/software systems to plan task/projects and track progress toward milestones and deadlines.
• Troubleshoot and follow up on issues found during testing.
• Assist the Development team with replicating and debugging problems.

Confidential

Software Test Engineer

Responsibilities:

• Software Installation of Email clients, browsers, and other specified software.
• Reimaging test machines to match requested configurations.
• Manual setup of DSL, Network, VDSL, DHCP devices to support testing.
• Troubleshooting and expeditious resolution of network/test environment issues.
• Perform Hardware/Software Testing using JAWS screen reader & ChromeVox.
• Mobile and Desktop testing (Including 508 Compliance - ADA) as determined by test plans.
• Provide customer support during UAT and coordinated testing phases.
• Play lead role in communicating customer service and escalated performance issues.
• Attend status meetings, provide reports as needed.
• Manage comprehensive SDLC using HP Quality Centre.
• Execute test cases align with Business Requirements.
• Create test results report using HP Quality Centre.

Confidential

Quality Assurance Engineer

Responsibilities:

• Test three core business units Minute Clinic, Pharmacy Benefit Management (PBM) and Retail Pharmacy.
• Apply wide range of software test engineering concept, testing Claims process, principles and concepts.
• Track all defects, make corrections and assess testing status.
• Acts as point of contact, customer advocate, and liaison between Confidential & customer.
• Participates in service provider status and problem-solving meetings representing the enterprise and customer perspective.
• Assists with development and evaluation of customer service performance.
• Participates in service provider status and problem-solving meetings to identify and analyse problems, trends, and issues and addresses them to resolve.
• Lead System, Functional and Acceptance testing.
• Create weekly status report for management using Rational Quality Manager.
• Assist junior team members in testing and .

Confidential

QA Test Engineer

Responsibilities:

• Proactively solving problems that affect the larger business objectives and recognizes impact, benefits and risks advises on solutions.
• Understanding of quality tools, data, and processes and uses those tools to influence design decisions and improvements across industry.
• Leading change across organization and businesses.
• Experience working with global teams driving change across multiple cultures.
• Proactively driving design decisions based on direct interaction with customer.
• Manage test environment using HP Quality Centre for functional, system, performance and regression test.
• Performs estimation efforts on projects - Logs defects and identifies course of action- Documents, evaluates and researches test results.
• Ghost and reimaging hard drive to test new functionality.
• Assists in the analysing of project requirements and design.
• Interacts with offshore testing team, development and project manager.

Confidential

QA Analyst

Responsibilities:

• Created and executed test cases using Microsoft Test Manager.
• Developed use cases to validate customer usage scenarios.
• Logged defects and linked Business Requirements using Team Foundation Server (TFS).
• Worked with support team and other staff to collect relevant information and solve problems.
• Executed manual tests, analysed problems, provided detailed failure information, and worked with development to facilitate defect resolution.
• Represented SQA interests in defect review meetings.
• Supports the implementation of new functionality in the application.
• Enhance customer experience by performing root-cause analysis of customer care procedures and metrics to identify improvement opportunities, recommend solutions, and implement process improvements in accordance with department strategies.
• Tests new and existing functionality prior to application upgrades and releases.
• Mentored new hires setup their accounts/access, provided basic application knowledge, entered defect process and follow up.

Confidential

System Analyst

Responsibilities:

• Work involved participating in design and development of new software modules assisting, gathering software requirements, advising and internal and external customers to enhance their work methodologies and tools.
• Served as member of test team, ensuring that application functionality meets the Business Requirement.
• Conducted application testing (including ADA) and developed clear and concise documentation.
• Wrote test plans and test cases, execute and report problems using WinRunner.
• Provided application analysis and conducted software application demonstrations and for customers and other program managers.
• Diagnosed and analyzed database problems and corrected.
• Maintained patient’s insurance information & verified insurance approval records.
• Assist customers with any payer denials associated with coding (ICD-9) to ensure claims are processed and paid correctly.
• Review records for compliance with third party reimbursement agency by following HIPA rules.
• Experienced with patient electronic billing, review bills submission reports and analyse denials claims.
• Effectively communicates with non-technical users to resolve problems in the clinical application.
• Comprehensive experience and hands on knowledge of application support and methodologies.
• Researched new test tools and recommended improvements to existing software. Provided monthly analysis reports detailing key areas in the software that need modification.