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Business Analyst/quality Analyst Resume

SUMMARY:

  • Software Quality Assurance (QA) experience with a wide variety of projects and environments.
  • Functionality, compatibility, reliability, exploratory/ad hoc, load/stress, usability, installation, security and related test methodologies.
  • Testing of web application, client - server, network, multimedia, database, health, al and related projects on Windows operating systems.
  • Mentor, coordinator and leadership roles in creation and execution of QA and testing processes, test strategies and plans, bug documentation and regression.
  • Experience with Team Foundation Server and Microsoft Test Manager.
  • Professional in software testing and gathering business requirements.
  • QA/Test background augmented and complemented by diverse experience in user/tech support and maintenance, technical instruction and writing.
  • Enjoy working collaboratively with testers, developers and other team members in testing complex projects and in the overall enhancement of software product quality.

EMPLOYMENT HISTORY:

Confidential

Business Analyst/Quality Analyst

Responsibilities:

  • Works under limited supervision with considerable latitude for initiative and independent judgment.
  • Lead formal meetings to gather business/functional requirements, user stories and application design.
  • Collaborates closely with PM and Business SME’s to gather requirements.
  • Identify gaps in requirements, create proposals to correct gaps.
  • Lead QA team, conducts regression, performance, usability, and interoperability testing activities for web application.
  • Tracks test results, coordinates corrective actions, maintains accurate documentation of test activities and results.
  • Generate test coverage based on requirements, user stories and application design.
  • Creates and executes manual and automated test scripts for complex projects.
  • Attend weekly Project Management meeting.
  • Log defects in HP (ALM) & create defect reports for management.

Confidential

Quality Engineer

Responsibilities:

  • Work with quality assurance team lead to plan and schedule test cycles.
  • Documenting and tracking software failures using Jira.
  • Participate in requirements, design, test plan reviews.
  • Create test plans, test strategy for new features and major enhancements.
  • Collaborate with Development team to understand the product/features being developed.
  • Create and maintain test cases for new and existing products that are repeatable and scalable.
  • Participate in Functional and Technical Requirement reviews and verify these requirements are reflected in the test cases.
  • Regression test new products as well as enhancements and bug fixes for existing products.
  • Utilize standardized tools/software systems to plan task/projects and track progress toward milestones and deadlines.
  • Troubleshoot and follow up on issues found during testing.
  • Assist the Development team with replicating and debugging problems.

Confidential

Software Test Engineer

Responsibilities:

  • Software Installation of Email clients, browsers, and other specified software.
  • Reimaging test machines to match requested configurations.
  • Manual setup of DSL, Network, VDSL, DHCP devices to support testing.
  • Troubleshooting and expeditious resolution of network/test environment issues.
  • Perform Hardware/Software Testing using JAWS screen reader & ChromeVox.
  • Mobile and Desktop testing (Including 508 Compliance - ADA) as determined by test plans.
  • Provide customer support during UAT and coordinated testing phases.
  • Play lead role in communicating customer service and escalated performance issues.
  • Attend status meetings, provide reports as needed.
  • Manage comprehensive SDLC using HP Quality Centre.
  • Execute test cases align with Business Requirements.
  • Create test results report using HP Quality Centre.

Confidential

Quality Assurance Engineer

Responsibilities:

  • Test three core business units Minute Clinic, Pharmacy Benefit Management (PBM) and Retail Pharmacy.
  • Apply wide range of software test engineering concept, testing Claims process, principles and concepts.
  • Track all defects, make corrections and assess testing status.
  • Acts as point of contact, customer advocate, and liaison between Confidential & customer.
  • Participates in service provider status and problem-solving meetings representing the enterprise and customer perspective.
  • Assists with development and evaluation of customer service performance.
  • Participates in service provider status and problem-solving meetings to identify and analyse problems, trends, and issues and addresses them to resolve.
  • Lead System, Functional and Acceptance testing.
  • Create weekly status report for management using Rational Quality Manager.
  • Assist junior team members in testing and .

Confidential

QA Test Engineer

Responsibilities:

  • Proactively solving problems that affect the larger business objectives and recognizes impact, benefits and risks advises on solutions.
  • Understanding of quality tools, data, and processes and uses those tools to influence design decisions and improvements across industry.
  • Leading change across organization and businesses.
  • Experience working with global teams driving change across multiple cultures.
  • Proactively driving design decisions based on direct interaction with customer.
  • Manage test environment using HP Quality Centre for functional, system, performance and regression test.
  • Performs estimation efforts on projects - Logs defects and identifies course of action- Documents, evaluates and researches test results.
  • Ghost and reimaging hard drive to test new functionality.
  • Assists in the analysing of project requirements and design.
  • Interacts with offshore testing team, development and project manager.

Confidential

QA Analyst

Responsibilities:

  • Created and executed test cases using Microsoft Test Manager.
  • Developed use cases to validate customer usage scenarios.
  • Logged defects and linked Business Requirements using Team Foundation Server (TFS).
  • Worked with support team and other staff to collect relevant information and solve problems.
  • Executed manual tests, analysed problems, provided detailed failure information, and worked with development to facilitate defect resolution.
  • Represented SQA interests in defect review meetings.
  • Supports the implementation of new functionality in the application.
  • Enhance customer experience by performing root-cause analysis of customer care procedures and metrics to identify improvement opportunities, recommend solutions, and implement process improvements in accordance with department strategies.
  • Tests new and existing functionality prior to application upgrades and releases.
  • Mentored new hires setup their accounts/access, provided basic application knowledge, entered defect process and follow up.

Confidential

System Analyst

Responsibilities:

  • Work involved participating in design and development of new software modules assisting, gathering software requirements, advising and internal and external customers to enhance their work methodologies and tools.
  • Served as member of test team, ensuring that application functionality meets the Business Requirement.
  • Conducted application testing (including ADA) and developed clear and concise documentation.
  • Wrote test plans and test cases, execute and report problems using WinRunner.
  • Provided application analysis and conducted software application demonstrations and for customers and other program managers.
  • Diagnosed and analyzed database problems and corrected.
  • Maintained patient’s insurance information & verified insurance approval records.
  • Assist customers with any payer denials associated with coding (ICD-9) to ensure claims are processed and paid correctly.
  • Review records for compliance with third party reimbursement agency by following HIPA rules.
  • Experienced with patient electronic billing, review bills submission reports and analyse denials claims.
  • Effectively communicates with non-technical users to resolve problems in the clinical application.
  • Comprehensive experience and hands on knowledge of application support and methodologies.
  • Researched new test tools and recommended improvements to existing software. Provided monthly analysis reports detailing key areas in the software that need modification.

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