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Qa Lead Resume

SUMMARY:

  • Senior IT QA professional with more than 20+ years of experience in various areas of Programming and Quality Assurance testing.
  • Actively seeking career growth in a similar field, utilizing my education and experience in Program Management, Quality Assurance testing and test automation tools.
  • 21 years of professional experience in Information Technology industry leading and managing the projects with emphasis of Software Quality Assurance and Testing.
  • Extensive experience in QA Tools and techniques, bug tracking systems, test design and execution.
  • Extensive experience in testing SAP, Web, Client Server and Mobile applications.
  • Experienced in testing the WorkDay applications includes HR function.
  • 6 Years of experience in testing the SAP FI, MM, OBC and P&E applications.
  • Experienced in Data Warehousing, Data Integration & ETL (Extract Transformation Load), BI best practices.
  • Experienced in Test automation using Worksoft Certify, Worksoft Impact and building test automation framework.
  • Possess strong leadership skills in delegating and inspiring team confidence, motivating team members in creative and innovative manner.
  • Experienced in vendor resource management & managing multiple near/offshore teams (Canada, India & China).
  • Experienced working in various industries such as Automobile, Banking, Insurance, Healthcare and utility companies.
  • Worked in various capacities such as QA Analyst, QA Test Engineer, QA Lead, QA Manager and Offshore QA Manager.
  • Experienced in building and executing system performance, application security tests and various functional tests.
  • Possess solid hands on experience in test automation methodologies and building the Automation frameworks.
  • Experienced in evaluating and recommending the automation tools suitable for the applications under testing.
  • Extremely detail - oriented in regard to both documentation and communication.
  • Experienced in developing and documenting quality assurance and compliance processes for an IT application portfolio or program.
  • Experienced in developing and implementing an overall QA maturity roadmap and plan for an IT application portfolio or program.
  • Proficient in estimating the Project Resource Demands and Plan the Capacity. Shuffle or allocate the resources according to the Capacity Variance.
  • Prepare contingent plans and prioritize the QA tasks in case of strict deadlines.

EXPERTISE INCLUDE:

  • QA Leadership and management skills
  • SAP Modules include: FI, MM, P&E, OBC
  • Diverse Application Experience: Silk, WinRunner, QTP, Rational Robot, Selenium, JMeter, SOAP UI, QTP automated test tools
  • F U R P S(Functionality, Usability, Reliability, Performance, Supportability) testing
  • Rational Test Suite, Rational Functional Tester(RFT), Clear Quest, JIRA, Mercury Quality Center
  • Rational Requisite Pro, Clear Case, XDE, Rally

TECHNICAL SKILLS:

Data warehouse/big data: Informatica, Talend, Data Stage, GreenPlum, Hadoop Eco Systems.

Big Data report tools: Cognos, SpotFire, QlickView, Tableau, Domo.

Automated testing tools: TOSCA, WorkSoft Certify, Rational TeamTest, Rational Robot, Rational Clear Quest, Rational LoadTest, Rational Functional Tester, Mercury Interactive Winrunner Test Suite, Segue’s Silk Test, Microsoft ACT tool, Quick Test Pro, Quality Center, Test Link.

Languages: COBOL, SQL Report Writer, SQR, C#, Rational SQABasic, V - test, DEC Command Language

Ops sys: Windows XP, Windows NT, Windows 2000, XENIX (UNIX), Open VMS, UNIX

Data Bases: Oracle, Microsoft Access, SQL Server 2000, SQL

Application Tools: EDI, Administrative w orkstation, Business Express, Electronic Banking System, Dealer Network Analysis, IBM Data Stage

Networking protocols: TCP/IP, VOIP, UDP, ICMP

MS Office: Word, Access, Excel, Outlook, Visio, PowerPoint, Visual Source Safe

PROFESSIONAL EXPERIENCE:

Confidential

QA Lead

Responsibilities:

  • Manage and lead Quality Assurance activities of SAP MRO implementations at Confidential plants across GLOBAL sites.
  • Develop training plan, conduct several training sessions via PowerPoint and provide educational examples based on the current Treasury Data Platform framework.
  • Develop the QA engagement model and deliver a solid test framework for those identified primary gaps by partnering with BI development team.
  • Review and verify the work of 25 to 30 offshore test analysts; work involved QA effort estimates, test plan and test cases and provide feedback.
  • Actively participate in all QA testing phases such as QA Planning, execution and deployment.
  • Review and analyze the Business requirements and provide test artifacts and deliverables to IT PM for successful production deployment.
  • Estimate the Project Resource Demands and Plan the Capacity. Shuffle or allocate the resources according to the Capacity Variance.
  • Create QA Project estimates, schedules, and budget and provide the same to Project Management for feeding into main Project Plan.
  • Initiate and drive automated testing program that resulted in the delivery of automated scripts using Worksoft for several end-to-end business processes that yield a 25% testing effort savings
  • Design the QA Life Cycle Process for the product developed in Agile Methodology which includes Test case creation, signoff, templates, defect logging and guide lines for both SIT and UAT Execution for each Sprint. QA process includes both functional and non-functional testing.
  • Coordinate Defect Triage and Defect Management during the Test execution.
  • Analyze and troubleshoot the QA Environmental issues and escalate the issues to the Project management team for addressing the issues appropriately.
  • Work with automation team to create the automated scripts for Regression testing.
  • Prepare contingent plans and prioritize the QA tasks in case of strict deadlines.
  • Manage multiple QA projects simultaneously and prioritize the tasks between the projects
  • Use Microsoft Project plan to capture the QA deliverables in terms of the schedules and resources and monitor the progress.

Environment: SAP MRO - FI, MM, OBC and P&E, HP ALM, PANAYA, WORKSOFT Certify.

Confidential, Detroit, MI

TCM Test Lead

Responsibilities:

  • Manage and Strategize the System Testing and System Integration Test activities for Confidential Projects.
  • Confidential consists of several application platforms such as IG, pAPI, GAA, GGIS, MNMS, Web Portal, Mobile Remote Link Lite and all these application platform teams perform System Testing before the TCM (Test Control Management) team performs the SIT testing.
  • Review and analyze the Functional Requirements and System test cases for each application platforms impacted due to the project and compile the list of System Integration test cases.
  • Estimate the Project Resource Demands and Plan the Capacity. Shuffle or allocate the resources according to the Capacity Variance.
  • Allocate the resources and shuffle the QA Analysts between multiple projects as and when it is necessary depends on the project resource Demands.
  • Create SIT Test plan, estimates, schedules, time lines for QA Cycle and align the QA Project plan with the Main Project plan and baseline. Monitor the QA task progress and update the Project plan accordingly.
  • Lead and Coordinate the QA Activities performed by 20 QA Analysts (include both Contractors and Full time employees)
  • Create System Integration Test Strategy and Test Plan for the Confidential releases.
  • Review and identify the QA Analysts and assign tasks based on the expertise and skills possessed by the individuals.
  • Create job descriptions for the QA Analysts as per the Project requirements and hire Contractors and full time QA employees.
  • Mentor and train the QA Analysts on QA Methods, tools, processes, functional and non functional test activities. Monitor the QA Project execution status, progress.
  • Research and identify the tools necessary for testing and maintaining the test artifacts such as test cases, test plans and defects.
  • Participate in the requirements gathering meetings and work closely with Customer and BAs to insure testability of requirements.
  • Identify appropriate QA resources and delegate the tasks and set the deadlines for the deliverables and monitor to make sure the deliverables are adhering to the project schedule.
  • Coordinate and facilitate the project retrospective/post mortem meetings and capture the meeting minutes and follow up with individuals to make sure the action items and to-do list is completed
  • Create Test Plans, Execution builds in Test Management tool - HP ALM. Run the test execution reports, capture and provide metrics on the Test execution to management and customers on a daily basis.
  • Create the Requirement Traceability Matrix, test results summary, defects trend analysis for the Sprint demos.
  • Maintain the Defect tracking tools and support the various projects with the help of well defined QA Defect cycle. Create necessary work flow diagrams for defect management.
  • Coordinate Defect Triage and Defect Management during the Test execution.
  • Work with automation team to create the automated scripts for Regression testing.
  • Create and run SQL queries in Oracle SQL Developer for the data validation on the front end to test the data integrity.
  • Prepare contingent plans and prioritize the QA tasks in case of strict deadlines.
  • Manage multiple QA projects simultaneously and prioritize the tasks between the projects
  • Use Microsoft Project plan to capture the QA deliverables in terms of the schedules and resources and monitor the progress.

Environment: Java, J2EE, JSP, Oracle 10g - SQL Developer, Mercury Quality Center, SOAP UI, SELENIUM, QTP 11.0

Confidential, Detroit, MI

BI/Data Warehouse/Web Services Test Lead

Responsibilities:

  • Manage and Strategize the Quality Assurance Test activities both dMAP Migration (Data Warehouse) and SalesForce Web Portal applications.
  • Project developed using the AGILE Methodology using SCRUM Frame Work. Project split into manageable Sprints and each Sprint consists of 3 Weeks duration.
  • Estimate the Project Resource Demands and Plan the Capacity. Shuffle or allocate the resources according to the Capacity Variance.
  • Allocate the resources and shuffle the QA Analysts between multiple projects as and when it is necessary depends on the project resource Demands.
  • Create QA Project plan, schedules, and time lines for QA Cycle and align the QA Project plan with the Main Project plan and baseline. Monitor the QA task progress and update the Project plan accordingly.
  • Develop performance goals and objectives of each individuals reporting and provide training and tools for each individuals to accomplish. Periodical review of performance goals objectives and provide the feedback accordingly.
  • Manage and Coordinate the QA Activities performed by 12 QA Analysts (include both Contractors and Full time employees)
  • Create QA Project estimates, schedules, and budget and provide the same to Project Management for feeding into main Project Plan.
  • Create Test Strategy and Test Plan for the Projects developed in Agile Methodology.
  • Review and identify the QA Analysts and assign tasks based on the expertise and skills possessed by the individuals.
  • Create job descriptions for the QA Analysts as per the Project requirements and hire Contractors and full time QA employees.
  • Mentor and train the QA Analysts on QA Methods, tools, processes, functional and non functional test activities. Monitor the QA Project execution status, progress.
  • Design the QA Life Cycle Process for the product developed in Agile Methodology which includes Test case creation, signoff, templates, defect logging and guide lines for both SIT and UAT Execution for each Sprint. QA process includes both functional and non functional testing.
  • Research and identify the tools necessary for testing and maintaining the test artifacts such as test cases, test plans and defects.
  • Participate in the requirements gathering meetings and work closely with Customer and BAs to insure testability of requirements.
  • Identify appropriate QA resources and delegate the tasks and set the deadlines for the deliverables and monitor to make sure the deliverables are adhering to the project schedule.
  • Coordinate and facilitate the project retrospective/post mortem meetings and capture the meeting minutes and follow up with individuals to make sure the action items and to-do list is completed
  • Create Test Plans, Execution builds in Test Management tool - Test Link. Run the test execution reports, capture and provide metrics on the Test execution to management and customers on a daily basis.
  • Create the Requirement Traceability Matrix, test results summary, defects trend analysis for the Sprint demos.
  • Maintain the Defect tracking tools and support the various projects with the help of well defined QA Defect cycle. Create necessary work flow diagrams for defect management.
  • Coordinate Defect Triage and Defect Management during the Test execution.
  • Work closely with Project management, product management, program management to ensure the QA Project activities, deliverables are reviewed and approved.
  • Review the performance test requirements of the applications and create Performance test plan to include various performance test activities.
  • Analyze and troubleshoot the QA Environmental issues and escalate the issues to the Project management team for addressing the issues appropriately.
  • Work with automation team to create the automated scripts for Regression testing.
  • Create and run SQL queries (TOAD) for the data validation on the front end to test the data integrity.
  • Prepare contingent plans and prioritize the QA tasks in case of strict deadlines.
  • Manage multiple QA projects simultaneously and prioritize the tasks between the projects
  • Use Microsoft Project plan to capture the QA deliverables in terms of the schedules and resources and monitor the progress.

Environment: Java, J2EE, JSP, Oracle 10g - SQL Developer, Mercury Quality Center, LoadRunner, SOAP UI, SELENIUM, IBM Data Stage, TOAD

Confidential, Detroit, MI

Quality Assurance Lead

Responsibilities:

  • Review the Requirements, USE Cases, Wireframes, Copy deck, Design documents and provide feedback on testability, completeness of the requirements.
  • Create Test Strategy, Test Plan documents and review with solution owners and update the documents based on the feedback.
  • Prepare QA estimates, Operating System/Browser matrix supported and feed this information into the Project Plan.
  • Participate in the requirements gathering meetings and work closely with Customer and BAs to insure testability of requirements.
  • Identify appropriate QA resources and delegate the tasks and set the deadlines for the deliverables and monitor to make sure the deliverables are adhering to the project schedule.
  • Delegate QA activities such as create test cases, create requirement traceability matrix to Offshore team and review the documents and provide feedback for improvements.
  • Coordinate and facilitate the project retrospective/post mortem meetings and capture the meeting minutes and follow up with individuals to make sure the action items and to-do list is completed
  • Create Test Plans, Execution builds in Test Management tool - Test Link. Run the test execution reports, capture and provide metrics on the Test execution to management and customers on a daily basis.
  • Maintain the Defect tracking tools and support the various projects with the help of well defined QA Defect cycle. Create necessary work flow diagrams for defect management.
  • Coordinate Defect Triage and Defect Management during the Test execution.
  • Review the performance test requirements of the applications and create Performance test plan to include various performance test activities.
  • Review QA methodologies, processes Confidential employed and recommend the process improvements as needed
  • Design and develop the QA templates, check lists and guide lines for various deliverables and make sure the project team is adhering to those guidelines.
  • Participate in Product deployments and validate the product during the deployment.

Environment: Java, J2EE, JSP, SQL Server, JIRA, LoadRunner, SOAP UI, SELENIUM

Confidential, Farmington Hills, MI

Offshore QA Manager

Responsibilities:

  • Platform support activities for Confidential products and web applications. Confidential is a publishing house currently developing electronic versions of all of the text books owned by the company.
  • Review the ARFS (Assumptions, Requirements and Functional Specification) documents and provide feedback on testability, completeness of the requirements.
  • Prepare QA estimates, Operating System/Browser matrix supported and feed this information into the Project Plan.
  • Work closely with Project management, product management, program management to ensure the QA Project activities, deliverables are reviewed and approved
  • Identify appropriate QA resources and delegate the tasks and set the deadlines for the deliverables and monitor to make sure the deliverables are adhering to the project schedule
  • Coordinate and facilitate the project retrospective/post mortem meetings and capture the meeting minutes and follow up with individuals to make sure the action items and to-do list is completed
  • Explore, research, identify and recommend the suitable QA automated tools best suited for the applications under test for both functional and performance tests
  • Maintain the Defect tracking tools and support the various projects with the help of well defined QA Defect cycle. Create necessary work flow diagrams for defect management.
  • Recruit, train offshore QA resources and involve in service level agreements with offshore vendors
  • Review the performance test requirements of the applications and create Performance test plan to include various performance test activities.
  • Execute the performance tests on the Confidential core products and document/baseline the performance metrics captured.
  • Review QA methodologies, processes Confidential employed and recommend the process improvements as needed
  • Design and develop the QA templates, check lists and guide lines for various deliverables and make sure the project team is adhering to those guidelines.
  • Manage multiple QA projects simultaneously and prioritize the tasks between the projects
  • Use Microsoft Project plan to capture the QA deliverables in terms of the schedules and resources and monitor the progress.
  • Create the test strategy, test plan, test cases, traceability matrix to perform the functional, system integration and user acceptance testing
  • Develop performance goals and objectives of each individuals reporting and provide training and tools for each individuals to accomplish.
  • Periodical review of performance goals objectives and provide the feedback accordingly.

Environment: Java, J2EE, JSP, SQL Server, JIRA, JMeter, LoadRunner, SOAP UI, SELENIUM

Confidential, Southfield, MI

Quality Assurance Architect, Project Lead

Responsibilities:

  • Quality Assurance testing efforts for Confidential Corporation’s services to General Motors. Confidential maintains and processes the Confidential consumer data. Confidential uses this data for marketing campaigns and reporting purposes. Consumer Data is maintained in Abilitec (Mainframe environment).
  • Review the functional requirements, IPO documents and understand the functionality of the application
  • Prepare test estimates and provide input for the project plan
  • Identify and delegate test activities to QA Analysts/testers and monitor the progress of the test deliverables
  • Hire and train the new QA testers and set the objectives and performance goals for each individuals
  • Review the Quality Assurance processes and methodologies and recommend improvements wherever necessary
  • Manage multiple QA projects simultaneously and prioritize the tasks between the projects
  • Capture the test metrics at the end of the QA Cycle and use the same information for process improvements.
  • Evaluate and identify QA Automation tools based on the nature of the applications and recommend the Tools to be used for automation
  • Track and monitor the project task progress, schedules on MS Project. Work with other project stake holders such as Business Management, software development
  • Create the test strategy, test plan, test cases, traceability matrix to perform the functional, system integration and user acceptance testing
  • Prepare the test data and mock up the existing data to simulate the test conditions
  • Create and drop the input files on the GIF landing zone (LINUX environment) and make sure the necessary jobs kick off and complete the data processing
  • Write JCL scripts and use TSO/SPF to execute test jobs under mainframe, verify results and report results
  • Monitor the test results and capture the screen shots and include in the test results package
  • Execute the test cases, uncover the defects found during the test execution
  • Develop Quality Procedures, test templates and recommend improvements to existing testing methodologies
  • Mentor the offshore team and delegate, direct and oversee the offshore testing efforts
  • Debug and troubleshoot the issues with test environments
  • Review, evaluate and recommend the Quality process improvements within the organization
  • Monitor and manage the Quality Assurance tasks performed by offshore QA test team
  • Design and develop the performance test plan, test cases for the web services application
  • Monitor and capture the performance test results using the SAR commands
  • Participate in project post mortem meetings
  • Configure, administer, facilitate and troubleshoot software test environment
  • Work as liaison individual between the Project management and QA test team and responsible for the entire QA processes, procedures, tools etc.

Environment: Java, J2EE, Sourceforge, Oracle, DB2, QTP, Quality Center, UNIX/LINUX, IBM Mainframe ES-9000

Confidential, Ann Arbor, MI

Team Lead, Quality Assurance

Responsibilities:

  • Quality Assurance testing efforts for Confidential - Healthcare Decision Support systems which involve significant data process such as Extract, Transform and Load (ETL)
  • Lead and Manage both manual and automated testing efforts of 8 Offshore and Onshore Quality Assurance Consultants
  • Develop the Quality Assurance Project plan based on Development project plan and track the time and efforts of the QA Consultants
  • Design and develop both onshore and offshore QA Test strategy
  • Develop Quality Procedures and recommend improvements to current quality testing methodologies utilized by Confidential
  • Design and develop the templates and formats for test documents
  • Develop Offshore QA training plan and materials
  • Oversee, monitor and coordinate the Offshore QA Testing efforts
  • Hands on testing and assign test tasks to QA Consultants, including prioritizing tasks, and monitoring the progress of testing tasks.
  • Design and develop the Automation suites using Mercury WinRunner and Quick Test Pro
  • Review and approve all test documentation created by QA Consultants
  • Oversee manual and automation testing tasks of both onshore and offshore QA consultants
  • Ensure the Automation Testing Framework is embedded in the automated scripts
  • Configure, administer, facilitate and troubleshoot software test environment
  • Recruit, Hire and Train the QA consultants
  • Maintain the Mercury WinRunner and Quick Test Pro tools
  • Design and develop the Performance test suites using Microsoft ACT tool
  • Execute the Performance test suites to find the performance issues in the system

Environment: MS.Net, C#, Visual Studio, Visual Source Safe, QTP, DB2, Oracle, WinRunner, UNIX

Confidential, Detroit, MI

Quality Assurance Lead Analyst

Responsibilities:

  • Quality Assurance testing efforts for Dealer Network analysis software development
  • Lead and Manage both manual and automated testing efforts of 6 Quality Services Engineers
  • Develop the Quality Assurance Project plan based on Development project plan and track the time and efforts of the QS Engineers
  • Design and develop usability test plan and facilitate for Usability Testing by users
  • Test software applications, including prioritizing tasks, assigning appropriate Quality Services staff to tasks, and monitoring the progress of testing tasks.
  • Design and develop testing tasks and the primary test approach
  • Design and develop the Automation suites using Rational Test Suite
  • Review and approve all test documentation created by Quality Services Engineers
  • Oversee both manual and automation testing tasks
  • Ensure the Automation Testing Framework is embedded in the automated scripts
  • Serve as primary liaison between Quality Services staff and product development (PM, BA) for reporting/resolution of software errors
  • Configure, administer, facilitate and troubleshoot software test environment
  • Develop Quality Procedures and recommend improvements to current quality testing methodologies utilized by Confidential
  • Recruit, Hire and Train the Quality Services Engineers
  • Maintain the Rational Test tools, Clear Quest, CQWeb
  • Maintain Quality Services portal
  • Define software release procedures
  • Perform pre deployment of the software on test servers
  • Develop test cases from use cases supplied by requirements team
  • Execute test cases on delivered software
  • Enter defects in defect tracking tool
  • Design and develop the Performance test suites using Microsoft ACT tool
  • Execute the Performance test suites to find the performance issues in the system
  • Hire, evaluate and review the Performance of the QS Engineers.

Environment: MS.Net, C#, Visual Studio, Visual Source Safe, Rational Robot, Rational Functional Tester, Clear Quest, SQL Server

Confidential, Ann Arbor, MI

Senior QA Analyst

Responsibilities:

  • Design and develop test cases, test plans to test the Mainframe (VMS) application
  • Design and develop Regression suites using Rational Robot, V - test, VMS and Oracle
  • Write JCL, V-test scripts to execute test jobs under mainframe, verify results and report results
  • Developing build process to maintain both a development and production area
  • Designing, developing and implementing automated scripts, including supporting documentation
  • Administrating, maintaining use of Rational Tools, including defect database
  • Assisting in manual testing of applications, creation of test plans and testing requirements

Environment: VMS Mainframe, Oracle Forms, Oracle Database, Visual Source Safe, Rational Robot, ClearQuest, CICS, Cobol, DB2

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