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Salesforce Quality Analyst Resume


  • Over eight years of IT experience in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, enhancements, testing, and maintenance of Multi - tier, web-based, and Portal based Object oriented enterprise applications.
  • Certified Salesforce Administrator 201 with 5 years of experience in Administration, Configuration and Customization, Requirements/Business Analysis, Implementation, Data Migration and Support of Salesforce CRM.
  • Expertise in testing/validating Validation Rules, Work Flows and Approval Processes for new Tasks, field updates, and Email generation according to application requirements.
  • Expertise in testing/validating security and sharing rules for different users at different levels of organization.
  • Good knowledge of CRM Processes like Sales, Marketing, Customer Service and Customer Support business processes and recommended solutions to improve their Business using salesforce.com.
  • Expertise in Test Management activities and performing Manual Testing and Automation testing (Provar Automation) on Functional, Interface, Regression and Quality Assurance services delivered following agile model.
  • Experience in data Integration (Boomi and Bridger team) Testing with Salesforce lightning Data against Classic Legacy data. Verified Salesforce Legacy Id, Data Mapping, data sent and received from Bridger, and Bridger Response Results on Accounts, Client Due Diligence and Beneficial Owners.
  • Significant exposure of working with client facing projects in SIT and UAT.
  • Expertise in Smoke Testing, Black-Box/White-Box Testing, User Acceptance Testing (UAT), Functional Testing, Positive / Negative Testing, System Testing, Regression Testing, GUI Software Testing, Ad-hoc Testing and Boundary Value Testing.
  • Expertise in creating User stories, Test Plans, Scenarios/Test cases, performing reviews against Requirement specifications and Traceability.
  • Experience in creating Provar Test Documents, Identified Test cases for Regression testing and uploaded in the Confluence Pages.
  • Hands on experience in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
  • Excellent Organization, Analytical and Problem Solving skills and ability to quickly learn new technologies and to adapt to the environments.
  • Hands on experience in Agile - Scrum processes and coordinating with off shore teams.
  • Ability to face and resolve challenges as Independent contributor also possessing excellent team skills with excellent interpersonal skills.


CRM: Salesforce Lightning Pages, Process Builder, Work flow rules, Apex Trigger, reports, Service Console, GBT case Management, CPQ, Lightning Email templates, Adobe Sign for Salesforce.

Office Tools: Project, Visio, Excel, Word, PowerPoint.

Project Management: JIRA 6.4., Zephyr, EGIT.

Databases: Salesforce Oracle, MS SQL Server 2008/2010.

Methodologies: Agile Scrum, RUP, Waterfall.





  • Worked as a part of our cross-functional agile project teams to ensure quality is driven into the heart of the development process from requirements definition through to delivery.
  • Strong (Functional, Process, Unit, Integration, Security, smoke….), testing skills in Salesforce lightning Standard objects, custom objects, custom fields, page layouts, custom Tabs, Reports and various other components as per Catalyst requirements.
  • Have expertise experience in verifying Process Builder, Work flow rules, Time dependent Work flow Rules, Apex Triggers, Validation Rules, Record Types, Assignment Rules (Case and Lead), Approval Processes (Request to Deactivate Account, CDD Process, Email templates, Lead Automation, Opportunity Approval Process, report generation.
  • Worked closely with Boomi and Bridger Team to verify Salesforce CDD and BO to Bridger - Daily Screening, Salesforce Users, Leads, Opportunities, and Accounts to Data Lake, Number of accounts sent and receive from Bridger, Compared Lightning Record with Salesforce Legacy IDs and verified Data Mappings.
  • Strong Provar Test Automation Experience in creating Test Scripts (Both API and UI Test Scripts) to Create and Convert (BT, MC and M&E Leads), Verify all Page Layouts, Validation Rules on all objects.
  • Proactively participated in Sprint Planning and evaluated each ticket and share Story points and provide feedback on enhancement and modification in the Retrospective meetings.
  • Responsible for Reviewing Test Cases and brainstorming scenarios and extensive test cases for complete code coverage.
  • Experience in data migration testing using SQL Query, when all existing data migrated from our legacy system in to the Salesforce Cloud.
  • Interaction with developers and Business Analyst to report and walkthrough the whole defect and re-test the fixed issues.

Confidential, Wilmington - DE



  • Strong (Functional, Process, Unit, Integration, Security, smoke….), testing skills in Salesforce lightning Standard objects, custom objects, custom fields, page layouts, custom Tabs, Reports and various other components as per Catalyst requirements.
  • Created Email templates and inbound emails using Visual force for the clients and customers.
  • Scheduling daily status call with my offshore teams. Performed Test Plan/Test case review meetings during testing phase.
  • Have extensive experience in implementation of Workflow Rules, Role based Page Layouts, Record Types, Approvals and Assignment Rules.
  • Good Experience in Data Loader to insert, update and bulk import or export of data from Salesforce lightning objects. Used it to read, extract and load data from comma separated values (CSV) files.
  • Strong exposure to Security and sharing rules implementation at object, field and record level for different users at different levels of organization and also Single Sign on (SSO) setup.
  • Good knowledge of Salesforce configuration, Data migration, System integration Testing and familiarity with Visual force (Pages, Components, Controllers) MVC architecture.
  • Hands on expertise in moving Apps from lower sandboxes to production environments and addressing issues related to functionality, integration and deployment.
  • Experience in building reports and dashboards for different User Profile and customizing them as per user requirements.
  • Performing Backend Testing using SQL Queries to retrieve data from different tables and validate them against requirement specifications.
  • Developed Test Plans and detailed Test cases and involved in SIT and in User Acceptance Testing
  • Performed Regression and functionality testing against new builds using QTP
  • Extensively used JIRA, defect tracking, testing workflow and test status reporting.
  • Coordinating daily and weekly testing and defects status meetings.
  • Working with the developers in Walkthroughs of the defects.
  • Verified, edited and update test data in new or existing systems before testing.
  • Performed requirements Analysis, Risk analysis, Dependency Analysis and Issues/Problems Analysis.
  • Defect Triaging and Release sign off for Continuous Delivery cycles.
  • Writing complex SQL queries and update transaction and properties for accounts on stages for UI testing, Integration testing with different data points etc.
  • Reviewing change request documents, defect description and attending meetings to document the required changes.
  • Participating in reviews and defect report meetings weekly and Debugging the logs in JIRA for Failed jobs
  • Co-ordination with multiple teams and stakeholders for successful SIT execution.
  • Manage and oversight all QA/UAT environments, coordinate release schedule with release team.
  • Involved in Creating check lists for testing team and RTM (Requirement Traceability Matrix).

Environment: Salesforce .com Platform, Oracle 9i, SQL, JIRA 6.4, MS Visio, MS Office (Word, Excel, PowerPoint).

Confidential salesforce Quality analyst


  • Managing Client relationships with End users, Directors, Business Analysts, and other Dev leads by prioritizing & freezing requirements, finalizing timelines, identifying & raising the risks upfront and holding status meeting during QA cycle.
  • Responsible for Test Environment setup, planning, preparation of Test deliverables, Execution (New functionality and Regression), tracking requirements to closure, status reporting and defect Analysis.
  • Working with Business Analysts for the generation and analysis of Before-After comparisons after each release to ensure data integrity.
  • Created different Salesforce Reports on various Input Parameters for KYC Clients.
  • Actively involved in Functional, Unit, Process, Security testing for various Users and checked data confidentially on various Roles.
  • Experience in writing and executing process testing (by thoroughly understanding the sales process) and Functional testing, and proficient with bug tracking and Test management tool (JIRA) to support development processes.
  • Performing Impact Analysis, Field Validations, Data Quality checks and downstream testing.
  • Analyzed business requirements and actively involved in preparing and executing Test Plan and Test Cases for manual testing.
  • Prepared test data and executed test cases.
  • Performed regression testing, Validation Testing, Performance testing and IST.
  • Reported and tracked defects using JIRA.
  • Responsible for Reviewing Test Cases and brainstorming scenarios and extensive test cases for complete code coverage.
  • Responsible for performing Smoke Test and approve Builds for QA testing
  • Performed Backend Testing using SQL Queries.
  • Maintained Traceability Matrix for requirements and the test cases.
  • Participated in defect triage and status meetings for the project.
  • Own and create documentation that communicates the standards and procedures of a large QA Team involving delivering testing artifacts i.e., test plan, test scripts, sign off documents.
  • Manage and oversight all QA/UAT environments, coordinate release schedule with release team.
  • Coordinate testing efforts across multiple team when integration regression was executed.
  • Estimate stories using story points and preparation of high-level test plan.
  • Review acceptance criteria before accepting stories for the sprint.
  • Preparation of Transition Documentation to have a clear understanding of the scripts.
  • During the sprint creation of test scripts and defining entry and exit criteria.

Environment: Salesforce.com Platform, SQL, HTML, XML, and Oracle 10g, Web Sphere, JAVA.


Quality Analyst


  • Involved in testing and troubleshooting the issues of application using Jira.
  • Gathered the compliance regulatory requirements and regulatory changes to be implemented in the CARS system working with the compliance users.
  • Designing and supporting frameworks for test infrastructure and providing QA expertise for KYC business and development team.
  • Proactively bringing issues and problems to the attention to my team, generating, proposing and implementing innovative solutions to solve them.
  • Translated stakeholder requirements into tangible deliverables such as functional specifications, User Cases, User Stories, Workflow/Process diagrams, data flow/ data model diagrams.
  • Involved in identifying the key deliverables from the requirements and creating functional specifications with requirement traceability matrix.
  • Involved in defining the work flow implementing the compliance due diligence and risk engine rules.
  • Involved in User Interface (UI) analysis with the business team to validate accuracy.
  • Actively involved in preparing the test cases, test data and validating the test cases.
  • Participated in evaluating the impact of changes on the project plans.
  • Tracked defects identified during the BA testing cycle using HP Quality Center.
  • Maintained Traceability Matrix for requirements and the test cases.
  • Participated in defect triage and status meeting for the project.

Environment: Java, Web sphere (WAS), UNIX, Oracle 9i, PL/SQL, and HP Quality Center.

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