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Quality Assurance Tester Resume

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TECHNICAL SKILLS

  • UAT Testing
  • Functional Testing
  • Acceptance Testing
  • Regression Testing
  • JIRA
  • DevTrack
  • Defect Tracking
  • Agile Methodology
  • Customer Support

PROFESSIONAL EXPERIENCE

Confidential

Quality Assurance Tester

Responsibilities:

  • Performed performance, regression and functional testing on web pages.
  • Logged bug reports and tracked issues in DevTrack.
  • Used testrail to execute, review, and provided feedback on test cases.
  • Verified content is functional on PC, MAC, and mobile devices.
  • Used additional tools to verify, in the back - end if content has been hooked up properly to function as intended.
  • Provided feedback to developers on key parts of the software.

Confidential

Checkout/Helper

Responsibilities:

  • Assist in final check process of weld on fabricated pipes.
  • Cleaned any deformed areas on pipes.
  • Moved pipes to checkout area with overhead crane.

Confidential

Quality Assurance/Web Tester

Responsibilities:

  • Performed performance, regression and functional testing on web pages.
  • Logged bug reports and tracked projects in JIRA agile.
  • Used testrail to execute, review, and provided feedback on test cases.
  • Used AEM (Adobe Experience Manager) to test and verify content.
  • Verified content on mobile devices, MAC and PC.

Confidential

Technical Support Representative

Responsibilities:

  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.

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