PROFESSIONAL SUMMARY:

• Strategically - minded Salesforce Administration expert capable of working independently and as part of a diverse team to customize Sales Cloud, Salesforce.com environments.
• Having good expertise with full Salesforce Development Life Cycle includes Understanding Business Requirements, planning functional requirements, Design & Implementation of a solution, Testing, Change Management, Data Migration, go Live, production support.
• Provide consistent administration and support of Salesforce including but not limited to: managing users, profiles and roles; customization of objects, fields, record types, and page layouts; manage, test, and implement workflow triggers, validation rules, alerts, automated email responses, managing and building reports etc.
• Troubleshoot problems and manage ongoing support requests from users.
• Manage Salesforce data security including roles, profiles, sharing rules, workflows and groups.
• Develop and maintain documentation of system configuration and customization
• Design, develop and deliver reports to measure Salesforce uses and impact
• Worked on various objects like Referrals, Campaigns, Leads, Accounts, Contacts, Opportunities, Events, Products, Price books, Quote, Cases, Reports and Dashboards.
• In charge of Leading co-existence, Data Migration from various legacy and 3rd party systems.
• Well versed and proficient in using import wizard, Data Loader.
• Experience in working various SDLC models (AIM, Agile-SCRUM, V-Model and Waterfall) and involved in all SDLC phases from Project Initiation to Post Deployment meetings.
• Having good expertise in Customizations, Enhancements, User .
• Have written User stories in Gherkin language to be more precise and understandable.
• Responsible to coordinated and facilitated in the definition of project scope, including the creation of User Stories with Acceptance Criteria, Product Backlogs, Defect Backlogs, Release Plans, Backlog Prioritization, Burn down charts, Velocity as well as identifying key dependencies, impediments and risks.
• Having very good expertise in working with HP ALM for importing, creating requirements, test cases, test execution and reporting defects.
• Involved in estimations and negotiate with management to acquire the necessary resources.
• Experience providing guidance/oversight for release planning, including collaboration and communication with the operation's team to keep current on deployment readiness.
• Self-directed learning, problem solving, and researching of system issues

TECHNICAL SKILLS:

Applications: Salesforce.com (Classic, Lightning), Salesforce1, New lightning Mobile App, Oracle Apps 11i/R12.

Salesforce Technologies: Salesforce.com - Customizations like Workflows, Approval Processes, Process Builders, Custom Objects, Record Types, Page Layouts, Role Hierarchy, User Management, Groups and Queues, custom Formulas, SOQL, SOSL, Flows, Lightning Web Components.

Customization: Outbound Messages, Profile, Permission Sets, Roles, Public Groups, Email Templates, Field updates, Reports, Custom settings, Custom Labels and Tabs, Dashboards, Managed Packages, Security Controls.

Domain: Retail/Online/e-commerce/Insurance

Industry: Insurance, Products, Financials Services

Utility Tools: Informatica (Power Center 8.x), Data Loader, ADI, TOAD, SSRS

Test Management Tools: Dev test, HP Quality Center 10.0, HP ALM, Perfecto Lab, ExperiTest See Test.

Defect Management Tools: HP Quality Center, Bug zilla, JIRA Black Box, B4Bug, Dev Track, Version One

Languages: VB, Sql, SOSL, SOQL, UNIX Commands

Agile Tools: Rally (CA Agile Central), Rational Team Concert, JIRA, Version One

EXPERIENCE SUMMARY:

Confidential, Pittsburgh, PA

Senior Salesforce Administrator/QA Lead

Responsibilities:

• Interacted with various business teams, documented, created flows and created Test requirements.
• Customized salesforce.com app to match the functional needs of the organization. Administered, configured, maintained application user profiles, roles, assigning permission sets, upgrade installations.
• Good experience and responsible for Coexistence, Data migrations, integrations with Legacy and 3rd party systems. Configured page layouts, workflows, document templates, record types, & data fields.
• Worked on configuring Zynbit, D&B Hoovers, Linked In, QVidian plug ins, user management, user s.
• Provided support to 150 Salesforce users worldwide and acted as the primary point of contact for end-user support.
• Managed multiple sandbox environments, completed work in timely manner.
• Worked closely with the legal, audit teams in implementing an end to end solution
• Deployed the complete application in incremental change sets
• Successfully participated in group projects.
• Customized Sales Force layout & functions to best suit employer's needs.
• Create reports and dashboards for each geography within service lines based on necessary analytics (used to provide some cross filters, filters, bucket fields)
• Maintained documentation for Post-Refresh activities for Configuration only and full sandbox after every Go-Live.
• Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loader
• Performed user & administration sessions for clients to utilize Salesforce and respective programs.
• Perform rigorous feature, regression, and Salesforce release cycle (i.e. Winter '17, etc) testing, as well as compose internal and client-facing documentation
• Provided continuous support on integrations with Oracle, Sql Databases used for Coexistence.
• Tracked activities under multiple objects and reporting for the purpose of business improvement. Constantly worked on deploying change sets in multiple environments.
• Worked on various standard objects like Leads, Accounts, Contacts, Opportunities, Events, Activities, Reports & Dashboards.
• Documented the configuration and development changes and followed the plan during the release Run book.
• Assist in performing and executing functional testing. Developing use cases, test scripts, and translate these for usage in automated regression testing
• Perform unit testing, integration testing, and performance testing of new application functionality. Analyze and mitigate issues identified during testing
• Provide remote through creating materials and running sessions
• Maintain data quality by identifying and deleting or merging duplicate records, cleansing and updating inaccurate data
• Spend up to 60% of the time resolving end-user issues and assisting with .
• Discussion with Business owners to gather time lines, cadence, tools finalization for regression cycles and attending kickoff meetings with various vendors.
• Involved in planning test execution activities, defect reporting and analyzing test metrics.
• Followed Agile/Scrum Methodologies for all of the project activities.

Environment: Salesforce Lightning, Salesforce1, New Lightning Mobile App, Perfecto Lab, Experitest See Test, Toad, Data Loader, SOQL, Regression.

Confidential, Owings Mills, MD

Salesforce Administrator/Test Lead

Responsibilities:

• Configured page layouts, workflows, document templates, record types, & data fields.
• Implemented & maintained reports and dashboards.
• Created custom objects, fields, and triggers.
• Managed multiple sandbox environments.
• Completed work in timely manner.
• Worked closely with the legal team in implementing an end to end solution
• Deployed the complete application in incremental change sets
• Successfully participated in group projects.
• Customized Sales Force layout & functions to best suit employer's needs.
• Tracked and performed daily routine necessary applications such as merging duplicates, task assignments, maintaining and upgrading security permissions, & more.
• Create reports and dashboards for each geography within service lines based on necessary analytics (used to provide some cross filters, filters, bucket fields)
• Maintained documentation for Post-Refresh activities for Configuration only and full sandbox after every Go-Live.
• Involved in Functional Testing during financial code move & data fixes.
• Mentoring team members about the requirements and functionality.
• Prepared manual test cases, gathering test data from business and uploading in ALM
• Coordinating defect triage meetings and managing the entire defect management life cycle.
• Performing exploratory, regression, performance, cross browser and screen resolution and display testing on the application
• Daily, Bi-weekly and Monthly status reports and status calls
• Involved in Smoke Testing, Regression Testing.
• Prepared daily/ weekly status reports on Test case execution, defects, Requirements Traceability matrices.
• Involved in planning test execution activities, defect reporting and analyzing test metrics.
• Defect Reporting and Defect Tracking effectively in JIRA

Environment: Salesforce Classic, Lightning, Toad, Data Loader, SOQL, Regression

Confidential, VA

Salesforce Test Lead

Responsibilities:

• Interacted with various business user groups for gathering requirements for salesforce.com, CRM Project implementation and data centralization.
• Analyzing requirements and translating them into logical component based technical design to support business processes. created the data design that describes objects, relationships between objects and field types, transformation mapping and data processes.
• Administered, configured, developed and monitored the clients Salesforce CRM.
• Created Object level, record level security, field level security
• Customized standard Salesforce Applications, Created custom Applications, custom objects, custom fields, record types, page layouts, search layouts to organize fields, custom links, related lists and custom lightning components on a record detail and edit pages.
• Created lightning processes, workflow rules, complex multi-step approval processes, workflows, flows, to automate business processes related to Leads, Accounts, opportunities, events.
• Extensively used Data loader for inserting new records, updating, upsert, delete and bulk import, export of data from salesforce.com objects.
• Defect tracking and reporting in Bugzilla.
• Supported onsite team during show stoppers and follow-ups
• Involved in Smoke Testing, Regression Testing.
• Tested Mobile version of the application in Iphones, Ipads, Ipad mini through Perfecto Lab.
• Prepared daily/ weekly status reports on Test case execution, defects, RTM etc.
• Involved in planning test execution activities, defect reporting and analyzing test metrics.
• Followed Agile/Scrum Methodologies for all of the project activities.
• Providing Post-Production support for all financials modules.

Environment: Retail/Salesforce Classic, Toad, Data Loader, SQL, Regression, SOAP UI.

Confidential, VA

Senior QA

Responsibilities:

• Performed user & administration sessions for clients to utilize Salesforce and respective programs.
• Managed ongoing support request and administrative needs of users
• Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.
• Conducted on all sales force related systems to sales
• Created materials based on business requirements.
• Cleansed duplicate data and defined dupe blocking parameters to maintain data integrity
• Analyzed current processes and made recommendations for automated notifications to Sales Reps when maintenance renewals are due and when outstanding invoices need attention, standardized sales reps reports, installed and trained users to track Sales appointments for call reports.
• Responsible for measuring velocity, burn down charts for the progress and identifying the redundancy, lack of progress within the team
• Support team cohesiveness and enabling Scrum master, product owners and other roles to effectively perform their roles.
• Involved in preparing various documents like Test plan, Test Strategy, Standard Operating Procedures, effort estimations.
• Mentoring the team members on achieving the clients requirements in phases of the project
• Performed backend testing by using SQL queries to verify the integrity of the database.
• Preparing test artifacts with respect to Salesforce1 mobile app.
• Creating test requirements, test scenarios, use cases, and export through Quality Center.
• Coordinating defect triage meetings and managing the entire defect management life cycle.
• Performing exploratory, regression, performance, cross browser and screen resolution and display testing on the application
• Daily, Bi-weekly and Monthly status reports and status calls
• Creation and Execution of Manual Test cases using QC
• Involved in Smoke Testing, Regression Testing.
• Involved in planning test execution activities, defect reporting and analyzing test metrics.

Environment: QTP, HP ALM, Informatica Power center, SQL, Retail Leads for SFDC, Life Insurance, Annuity and LTC, eProcess, Salesforce1

Confidential, VA

Senior QA

Responsibilities:

• Analyzing and understanding the Business Requirements for Mobile Web application.
• Involvement in BRD Walkthroughs and Reviews with BA’s and SA’s.
• Regular interaction with client and System Analysts for Walkthroughs and Reviews of test plans and test cases.
• Coordinating with the Development team for defect analysis & performing Regression Testing. Documenting and communicating test results.
• Regular interaction with Project management team and the dev team for project monitoring and bug triaging.
• Assured timely delivery by maintaining quality of the testing by regularly monitoring the progress of the testing.
• Conduct review of test artifacts to ensure high quality
• Involved test planning for functionalities across the web application.
• Involved in preparing various documents like Test plan, Test Strategy, Standard Operating Procedures, effort estimations.
• Create and Review detailed test cases and test data in support of test plans
• Mentoring the team members on achieving the clients requirements in phases of the project
• Performed backend testing by using SQL queries to verify the integrity of the database.
• Preparing test artifacts with respect to mobile applications
• Creating test requirements, test scenarios, use cases, and export through Quality Center.
• Maintain traceability for all the test requirements that were exported and making sure the tests are complete working hand in hand with the automation team in building a product suite for Optimize.
• Coordinating defect triage meetings and managing the entire defect management life cycle.
• Performing exploratory, regression, performance, cross browser and screen resolution and display testing on the application.
• Daily, Bi-weekly and Monthly status reports and status calls
• Creation and Execution of Manual Test cases using QC
• Involved in Smoke Testing, Regression Testing.
• Prepared daily/ weekly status reports on Test case execution, defects, and Requirements Traceability matrices.
• Involved in planning test execution activities, defect reporting and analyzing test metrics.
• Defect Reporting and Defect Tracking effectively in JIRA.

Environment: Web Application, Retail, Online, Life Insurance, Annuity and LTC, SQL,Load Runner, ETL Testing, Sql Developer, Mainframes.

Confidential

Oracle Apps Functional Tester

Responsibilities:

• Analyze functional end user requirements and create oracle applications functional detail design documents following oracle Applications best practices.
• Worked on setups in Oracle applications according to the client requirements and later testing was performed using test cases and use cases.
• Involved in Functional Testing during financial code move & data fixes.
• Mentoring team members about the requirements and functionality.
• Understanding TE40 document with respect to the functionality.
• Involved in creating use case scenarios for end users and key users.
• Prepared manual test cases, gathering test data from business and uploading in ALM
• Creating SOP's for critical functional flows in Oracle Applications
• Executing test cases by using ALM to find the defects.
• Involved in functional issues and setup issues as per companies specific requirements.
• Supported onsite team during show stoppers and follow-ups with oracle corp.
• Involved in Smoke Testing, Regression Testing.
• Tested Mobile version of the application like.
• Prepared daily/ weekly status reports on Test case execution, defects, RTM etc.
• Involved in planning test execution activities, defect reporting and analyzing test metrics.
• Providing Post-Production support for all financials modules.

Environment: Oracle Apps Financials (GL, AP, AR, FA),SQL, SQL loader, Toad

Confidential

Quality Analyst

Responsibilities:

• Study of the Design document and understanding the application
• Exporting the test requirements, test cases to QC and making sure the traceability is done effectively.
• Creation and Execution of Manual Test cases using QC
• Create and Review detailed test cases and test data in support of test plans
• Mentoring the team members on achieving the clients requirements in phases of the project
• Performed backend testing by using SQL queries to verify the integrity of the database.
• Involved in Functional Testing, Smoke/Sanity Testing, Regression Testing.
• Tested Mobile version of the application like.
• Prepared daily/ weekly status reports on Test case execution, defects, RTM etc.
• Involved in planning test execution activities, defect reporting and analyzing test metrics.
• Defect Reporting and Defect Tracking effectively in JIRA.

Environment: IBM Mainframes, Retail, SQL, Web Application