QA Manager Resume

SUMMARY

A certified test manager/tester with more than 13 years of IT experience in Software Engineering specializing in Software Testing and Quality Assurance for several large and critical applications for Industry domains such as Telecom, Retail, Health Care and Financial Services.
I have an extensive QA experience in Mobile Platforms, SAP (HR/BW), Mainframe, Reporting Systems and Different Web based applications with very good understanding of End to End Functionalities and business processes involved.
I have also an extensive knowledge and experience in various functional and technical testing activities from end to end across several platforms and with very good overview of Software Development Life Cycle and it's various methodologies such as Agile, V Model and Waterfall.
I've also been engaged in QA Leadership, Project Coordination (Onsite/Offsite), Defect Management, Service Management and Project Management for QA and Testing for the majority of my career mainly working on end to end testing efforts and handling QA resources for a small to large and complex project.

TECHNICAL SKILLS

Test Management
Project Management
Team Leadership
Service Management
Planning and Estimation
Defect Management
Testing and Quality Assurance
Test Analysis and Design
Implementation/Control

PROFESSIONAL EXPERIENCE

QA Manager

Confidential

Responsibilities:

Lead the resources for an exhaustive regression and feature testing effort.
Develop/Review Project and Capacity Plan, Software Quality Plan and lead in setting and maintaining standard processes of the team.
Plan, organize, and monitor all the projects to ensure on time delivery, within scope and budget.
Use appropriate approach to manage changes in project scope, schedule and costs.
Collaborate with the Business and Developers for system/product information to ensure consistency, quality and conforms to standard.
Ensure resource availability and allocation.
Perform performance management and provide coaching/guidance to the Team on “best practices”.
Report and escalate to management as needed.
Perform risk management to minimize project risks.

QA Manager

Confidential

Responsibilities:

Responsible for the over - all performance of the testing team doing Test Script creation, test execution and test defect management.
Develop/Review software quality test plans and test cases, and lead in setting and maintaining the standards for Software Quality Assurance test documentation
Focused in leading an exhaustive regression and feature testing
Support or collaborate with developers to improve overall product quality by emphasizing defect prevention throughout the development process.
Provide coaching and guidance to the Quality Assurance Team on “best practices”.
Plan, organize, and monitor the execution of the work assignments for the Quality Assurance Team.
Ensure that the project schedule is adhered to and the work is completed according to the schedule.
Develop and implement processes to manage the testing activities
Establish and maintain good working relationships with peers in Product Development, Project Management, and with clients.
Provide and Report testing status to higher management.

Associate Manager

Confidential

Responsibilities:

Responsible for the over-all performance of the Offshore Testing Delivery Management of 40 FTE’s doing Test Script creation, test execution and test defect management on Financial Risk Application of one of the largest Financial Company
Execute and Maintain project management processes and disciplines in areas of: project schedule and quality management, communication management, team engagement, risk and issue management, work and capacity planning.
Primary responsible for creating the Key Performance metrics of the Manila Testing Team.
Address operational concerns affecting ongoing work assignments, incoming work assignments, management and staffing updates, resource requirements, risk and issues by way of regular meetings and/or proper communication channels with Team Leads and other relevant stakeholders.
Measure and Monitor progress at clearly defined points in the process to ensure that the project is delivered on time, within budget and that it meets or exceed expectations. Balance scope, schedule, budget, quality and risks. Make adjustments if necessary.
Ensure that potential operational risks to required work effort in term of cost, schedule, technical environment are identified prior to accepting work for the Manila Testing Team
Coordinate all QA work activities for assigned projects - directs the activities of all quality analysts within their area of control.
Provide feedback with regards to the performance of the resources.
Establish and maintain good working relationships with peers in Product Development, Project Management, and with clients.

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