SUMMARY

• Expertise in QA Methodologies, Test Strategies, Test Metrics and Software Development Life Cycle (SDLC).
• Experienced in testing Point of Sales (POS), Retail, Insurance, HealthCare, Banking, Mobile Applications, Financial, Energy,and accounting applications.
• Expertise in Test Planning, Test Cases Design, Test Environment Setup, Test Data Setup, Defect Management, Configuration Management.
• Expertise in analyzing System specifications and Business requirements.
• Extensive experience in SDLC processes like - Agile, Scrum and Waterfall Methodology.
• Experience Tester in Agile Development Environment Using TDD and BDD.
• Continuous Integrations and Continuous Deployment (CI/CD) process using Jenkins in combination with Maven, ant.
• Expertise in Functional, Security, and Performance Testing for SOAP and REST web services using SOAPUI.
• Extensively worked on performance testing tools like JMeter.
• Experience with Test Automation tools such as Selenium, TestNG, Junit, Jenkins.
• Experienced in developing and maintaining overall Test methodology and strategy, Documenting Test plans, Project Test strategy, Master Test Strategy, Test reports and user guides.
• Experience in JMeter and HP LoadRunner components (Virtual user generator, Controller, Performance center, Result Analysis)
• Experience with HP LoadRunner multiple protocols (Web HTTP/Html, Web Services, Ajax Truclient, SAP GUI protocols and SAP web Protocols).
• Proficient in different phases of testing like Sanity Testing, Functional Testing, GUI Testing, Regression Testing, Integration Testing, System Testing, Performance Testing, User Acceptance Testing (UAT).
• Proficient in Preparing Tes Confidential Strategy, Test Plans, Test Scripts, Test Scenarios, Test Designs and Test Cases.
• Good Experience in Estimation, Tracking and Reporting.
• Strong experience writing SQL queries for back-end testing, UNIX commands for verifying log files
• Expertise in doing the cross browsing testing on IE, NS, Firefox, Safari, opera.
• Performed (UAT) User Acceptance testing exclusively in an agile environment.
• Experience writing and executing User Acceptance Testing (UAT) Test scripts.
• Worked with SOAPUI and SOA for testing web services.
• Experience in kicking off the builds from dev environment to QA environment.
• Experience in testing applications developed in C, C++, C#, Java, Visual Basic, .Net, ASP, Oracle, SQL, PL/SQL and SQL Server, Win Forms, XML Web Services in Visual Studio.NET environment.
• Ability to utilize software products to accomplish management goals
• Good team player and have ability to work independently in a time sensitive environment.
• Ability to interact with developers and product analysts regarding testing status and maintain detailed QA documentation.
• Excellent analytical and problem solving skills, motivated self-starter with exceptional team building and interpersonal skills.
• Worked extensively with the integration team.
• Excellent interpersonal, leadership, communication and customer relational skills.
• Experience with handling multiple tasks in multiple projects concurrently and to prioritize them to meet the scheduled deadlines.

TECHNICAL SKILLS

METHODOLOGY: Agile, Water Fall & Scrum - solid working experience in all the sprints (planning, product backlog, review) Six Sigma, RUP, SDLC, Kanban.

TESTING TOOLS MANAGEMENT: HP ALM 11.55, 12.0, 12.55, QTP (Quick Test Pro), Quality Center 10x, Load Runner 12.55, CASE Tool, Apache JMeter, SOAP UI.

ERP / CRM: Oracle, Salesforce.

OPEN SOURCE TEST TOOLS -JIRA, Confluence, Selenium, and Telerik.:

TESTING FRAMEWORK: - Selenium, J-Unit and TestNG

DATABASE: Oracle 11i, DB2, MS Access 2003, MS SQL Server.

CLOUD TESTING: SaaS Testing of the Salesforce CRM application

DB TOOLS: Snowflake, MYSQL, PLSQL, SQL Developer, TOAD

DEVOPS: Jenkins, Git, GitHub and GitLab.

MAINFRAME - FILE-AID, SPUFI, VSAM, TSO, ISPF and CICS.: APPLICATION SERVER: Web Logic, Sun Application server, Confidential WEB Sphere.

WEB SERVER: Microsoft IIS, Apache, Sun Java System Web Server.

LANGUAGES: Java, VBScript, Java Script, Python, SQL, PL/SQL, HTML, XML, XHTML.

PROFESSIONAL EXPERIENCE

Confidential, Toronto, Ontario

Sr. QA Engineer

Responsibilities:

• Involved in Scrum meetings like Sprint planning, Sprint Retrospective and Daily stand up meeting.
• Created test case, Prepare Test Plan and Test Scenarios cases using JIRA and HP ALM tools.
• Coordinated with the business team to validate the Test Scenarios and review the Test cases.
• Prepared and provided Demo at the end of the Sprint for the user stories responsible for.
• Performed various types of testing including regression, end-to-end, functional, back-end and GUI testing .
• Acted as a liaison between the Business users and the Development team.
• Executed test cases and test scripts for manual and automation testing.
• Prepared daily execution status, Test summary, Test Closure reports, Defect Logging and Reporting & Tracking using Test Management (HP ALM).
• Worked on the Rate Framework Modernisation project at Confidential which involved 13 different Web and Legacy applications.
• Validated Data Model Changes to the PC, BC and CC for new attributes required by RFM project
• Validated the admin file upload to enable users to upload data used for RFM transition and post RFM renewals.
• Tested and verified transition batches which is responsible for switching employers into RFM.
• Tested and verified the new submission flows
• Validated the integrations with WBS and Legacy with the new classification structure.
• Validated the changes to the Legacy Reporting DataMart to include the new class hierarchy information.
• Created and tested test cases for 5 mainframe layouts impacted, 42 tables and 10 ERD’s
• Created and tested cases for 18 new RFM reports
• Coordinated the defect triage call to resolve defects and any related issues/concerns on a weekly basis.
• Ensured the successful End-to-End testing workflow scenarios as per business approvals.
• Coordinated with the development team about the Functionalities and the Enhancements in the business practices.
• Worked closely with Developers and Business Analysts to resolve defects and ambiguities in Complex Requirements.
• Closely worked with the Software design & development team in the US and India.
• Provided status reports to Management and project teams on the script execution and Defects.
• Acted as the liaison between developers and business analysts to prioritize bug resolution.
• Tested the application for browser compatibility on various browsers like IE7, IE8, and Firefox.
• Used HP ALM to prepare and manage Test Coverage Metrics and Defect metrics such as Defect Density, Delivered Defect Density, Defects by Severity, Number of Defects, and Defects per build, Defect Fix Rate, Test Case Utility, Test Effort measurements to track project progress and deviation.
• Used ALM to store all testing results, metrics, implemented Test plan Document, created Test Cases, Defect Tracking & Reporting.
• Regularly communicated with developers through all phases of testing to prioritize bug resolution using ALM
• Generated the daily defect detailed report using ALM for the other project stakeholders and the project Management
• Defects are raised in the HP ALM for logging, tracking and reporting bugs in the application.

Confidential, Michigan

Salesforce QA Engineer

Responsibilities:

• Gathered business process requirements and utilized Salesforce functionality to automate and achieve those objectives.
• Created and tested Field mapping document for various objects like Accounts, Contacts, Tasks, Opportunity, and Lead.
• Worked and Tested on objects like Territory management, Forecasting, Multi currency, Assets and Opportunities.
• Eliminated duplicate Accounts after merging parent and child organization data, using fuzzy match.
• Created, tested and verified Profiles and Role hierarchy of Child org in Parent org.
• Tested and validated migrated Child org customizations like Custom objects, Custom Tabs, Record Types and Page Layouts to Parent org using Eclipse IDE.
• Tested and validated migrated Custom fields, Public Groups, Custom Settings using Packages.
• Tested and validated migrated Child org Reports, Report types, Dashboards, Email templates to Parent org using Eclipse IDE.
• Verified migrated Child org data like Accounts, Contacts, Activities to Parent org using Apex Data loader.
• Tested customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users of the respective organization.
• Used Chatter, Chatter desktop, and Chatter Mobile extensively for file sharing and Ideas sharing.
• Verified migrated Custom Links and Buttons that were used for various business needs.
• Tested and verified the end to end flow of designed and deployed Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, to suit the needs of the application.
• Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas
• Implemented Chatter, Chatter desktop, created public and private groups.
• Created and Tested several Custom Reports using salesforce.com platform.
• Tested VisualForce email templates (HTML and custom), New Templates, Mail Merges and also automated Email Process to send installation instructions to new and existing customers.
• Tested Custom Links and Buttons for various business needs.
• Provided Salesforce best practices and customizations with regard to SDLC
• Configured workflows and approval processes to enhance business logic.

Confidential, Toronto, Ontario

Salesforce Admin / QA Engineer

Responsibilities:

• Developed and managed complex workflows, approvals, validation rules, assignment rules.
• Defined the lookup relationship and master-detail relationship on the objects that helps in associating the records and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Prepared Manual Test cases for Functional and Regression for the Agile Methodology following various sprints. worked on TDM (Test Data Management) operations and managed the data needs for enterprise level applications
• Using Spring Framework written Java Coding for API Testing using Post. Performed Web Services testing for REST API Calls. Performed API Testing using Rest Client and SOAP UI.
• Imported data from excel sheets into Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.
• Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in the organization.
• Created custom buttons and links on Account and Relationship Group objects for generating auto Reports.
• Supported and maintained Microsoft Active Directory SSO (Single Sign On) Solution to users for logging into salesforce application
• Supported internal and External Audits on apps and user access to functions and tools, and business process
• Built sites pages in Salesforce. These sites pages are hosted in other systems and users can create the cases/Customer feedback records through sites pages. And these users don’t consume any salesforce license. The Sites pages will provide them with the latest information on the cases they raised.
• Implemented the “Knowledge one” feature in Salesforce. With this Sales Rep’s can view the knowledge articles and solve them with very less turnaround time.
• Performed tuning Triggers, classes and visual pages to provide better user experience and avoid hitting governor limits.
• Responsible for developing Salesforce performance Test Scripts using JMeter for selected core business process and tested various scenarios - Add a new user, Add a new account, Add a new contact, Add a note to a contact, View a note for a contact.

Environment: .NET, C++, Python, HP ALM 12.0, JIRA, Jenkins, GIT, GitLab, Selenium IDE, Salesforce.com, WebDriver, SOAP UI, JMeter, Web based Dynacare Portal Phase 2, EHR Portals, TSO, SPF, HL7, DB2, Oracle, SQL Queries, Load Runner 12.55, iOSTesting Methodologies: Agile Method, User Stories, Use Cases, Integration test, Regression Test, Interface test, User Acceptance Test (UAT), Performance and Load Test, Stress Test and Soak test.

Confidential, Birmingham, Michigan

Salesforce QA Engineer

Responsibilities:

• As part of testing in the Test Sandbox environment customize the Salesforce application as per the client's requirement.
• Involved in Preparation of Test Procedures, Test Scenarios, Test Cases and Test Data
• Tested the company's Salesforce CRM application
• Involved in gathering customer requirements from business, spread over the Sales, Marketing and Service cloud
• Involved in creating gap analysis documents, clearly identifying the data, business process and work flows of the organization.
• Involved in finding the gaps of the requirements and acting as the Scrum master for all the Sprints
• Preparing Test Strategy and Test Plan for all the applications
• Analyzed Business requirements and solution specification documents to design Test Plans, Test cases
• Defined requirements in Quality Center and mapped with the respective test cases for traceability.
• Involved in building, publishing of various kinds of live, interactive data visualizations, customized interactive reports, dashboards, reports and workbooks using Tableau.
• Designed the Test Strategy, Test Plan, Test cases, created Test Results documents.
• Verified that for rejected data proper error logs are generated with all details
• Performed Test Plan/Test case review meetings during testing phase. Experience in building reports and dashboards, customizing them as per user requirements.
• Performed execution of test cases manually using Quality Center. Performed data validation testing, wrote test cases based on business scenarios.
• Designed test data using MS Excel sheet for testing the application with positive and negative inputs.
• Conducted Configuration, System and Integration Testing and User Acceptance Testing
• Performed smoke testing for each release. Maintained multiple versions of test sets and worked on regression testing.
• Involved in all phases of SDLC. Used ClearQuest for defect tracking.
• Used QC for tracking, analyzing and documenting

Confidential, Toronto, Ontario

Salesforce QA Analyst

Responsibilities:

• Prepared Test Cases, Test Plan, High Level Test Design Document, Regression Test Cases, Integration Test Cases, Performance test cases.
• Involved in testing the custom objects, Custom tabs, Validation rules, Page Layouts, Compact Layouts to suit the needs of the Application in the requirements.
• Worked on testing the users and assigning the roles, profiles for different users in the organization.
• Tested the Object and Field level security to hide the critical information on the profile users.
• Tested Workflow rules, defined related tasks, time triggered tasks, email alerts, field updates to the business logic.
• Documented software defects, using a bug tracking system (JIRA), and reported defects to software developers.
• Involved in SIT, Regression and UAT Testing for New enhancements as well as ongoing changes (Change Requests).
• Involved in Product Requirement Verification Review meetings. Test system to prepare for implementation.
• Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error or bug retests, or usability.
• Involved in testing the lookup and master-detail relationships on the objects, junction objects and various advanced fields like Pick list, Custom Formula, Field Dependencies, Sharing rules, Approval Process for automated alerts, field updates and Email generation.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need.
• Tested different profiles in Both Sales Console and Service Console
• Involved in Testing Salesforce Classical and Lightning experience
• Responsible for managing various roles, public groups, queues, Permission sets, sharing settings.
• Involved in Testing custom reports and dashboards for analyzing the information provided by the user.

Environment: .NET, VC++, HP QTP, Jenkins, JIRA, Force.com Platform, Apex, VisualForce, Data loader, Java, JIRA, SQL Server, SOSL, Security Controls, Windows. Testing Methodologies: Agile Method, DevOps, Integration test, Regression Test, Interface test, SIT, User Acceptance Test (UAT), Performance and Load Test, Stress Test and Soak test. eHealth Ontario Toronto, Ontario

Sr. QA Test Lead

Responsibilities:

• Written Test Strategy and Plan to EMR System, Laboratory Information Systems and OLIS, Hospital Information Systems
• Tested and validated new orders, amend orders, orders when interaction with HIS, LIS and EMR systems coordinated testing with external systems such as Practitioner’s EMR
• Validated external systems HL7 message containing the details of new orders
• Validated Order control code in HL7 to “NW” in the ORM and ORC.1
• Validated if OLIS creates an HL7 acknowledgement message or any error, warnings.
• Reviewed and validated the OLIS Test Results Nomenclature by identifying laboratory test observations (test results, components of test results such as microorganisms and their sensitivities, and specific (e.g., Body Fluid) and not specific specimen sources).
• Worked with business to validate identifiers for observations (e.g., height and weight) to ensure that results or interpretations are reported correctly.
• Removed day-to-day impediments by locating the right dependency, protected team from outside distractions/conflicts and maintained a focus on delivering the sprint goal
• Protected scrum team from outside distractions, impediments or team conflicts to help maintain their focus on product backlog and project timelines.
• Analytical, methodical and resourceful approach to Problem Solving, Root - Cause Analysis, Conflict Resolution, Negotiation Strategies and providing corrective actions to meet business requirements.
• Validated the test result names that appear in OLIS laboratory report messages are the fully specified names that correspond to the reported test result codes.
• Validated the exchange of information between practitioners and laboratory service providers so external systems do not need to be connected to OLIS continuously.
• Experienced in Developing Automation framework from scratch level by using Python / PyCharm and Selenium
• Worked on Selenium GUI Object / element verification is done through XPath, CSS Locators
• Used TestNG, NUnit Annotations in Selenium Web Driver and executed a batch of tests as TestNG suite
• Experienced TestNG framework to run unit test and Maven to build the Project
• Extensively used Page Objects design and page navigation framework for readable test script and easy maintenance from developer perspectives
• Involved in validating Sanity, functional, Integration and Regression test suites using Selenium using PyCharm
• Extensively able to write customized XPath locator without using any tool.
• Involved in Developing Automation framework from scratch level by using java and Selenium Webdriver
• Developed Test cases manually and generated Automation Scripts using open source tools like Selenium Web Driver, TestNG, Git, Jenkins, TestNG, and Maven.
• Involved in Designing & Developing data driven framework using Selenium Web Driver, TestNG
• Implemented Java Mail to send the regression result automatically
• Worked on Selenium GUI Object / element verification is done through XPath, CSS Locators.
• Developed Test cases, Test data, and reusable queries to streamline QA process Sprint over Sprint. Decreased the overall timeline to test, resulting in a faster time to market.
• Accomplished testing goals on time and within budget throughout various testing phases like Smoke, Functional, Performance, Database testing, Negative Testing, System, Full length Regression and User Acceptance Testing to deliver bug free software to the Customer’s Production environments.
• Reported the Testing status for the current Sprint daily during Scrum meetings.
• Triaged all reported bugs in every environment to ensure that there was consistency across the environments. Documented the bug history in Team Foundation Server along with the user stories, updated resolution status in TFS.

Environment: HP ALM 11.55, HP QC, HTML, XML, SOAP UI, JIRA, Jenkins, GitHub Selenium WebDriver, SOA Testing, QTP, Load Runner 11.55, EHR Applications, CASE Tool, TSO, EMR, OLIS, CDMS, Access Management, HL7, SQL Queries, GIT, Identity Management, MS Visio, Power Point, PI, PR. Testing Methodologies: Use Cases, Integration test, Regression Test, Interface test, User Acceptance Test (UAT), Performance and Load Test, Stress Test and Soak test.

Confidential, Mississauga, Ontario

Program QA Lead

Responsibilities:

• Managed the delivery of Infrastructure components of multiple TDCT technology projects and Mobile Application projects (Tier 1, 2 and 3)
• Managed multiple project resources from cross-functional teams, as well as interfacing with project leaders, technology specialists, professional staff, vendors and consultants.
• Worked with various teams across business units and at various levels within the Bank (technical, business, including Senior & Executive Management).
• Implemented and adapted Project Management methodologies (PMLC,and SDLC), and ensured that recognized Project Management processes, discipline and controls are consistently applied to projects.
• Managed multiple software application testing teams, including the overseeing of the management of data and environment setups.
• Managed Smoke Testing, Functional Testing, Integration Testing, Regression Testing, User Acceptance Testing, Production Acceptance Testing phases.
• Developed Test cases, Test data, and reusable queries to streamline QA process Sprint over Sprint. Decreased the overall timeline to test, resulting in a faster time to market.
• Created and Executed test cases for all Online Channels applications including the backend supporting application for Adjudication and VISA Credit Cards.
• Planned and executed cross-border testing with Confidential America for customer SSO to ensure the smooth flow of user access and account viewing.
• Validated Batch Jobs during test execution
• Worked directly with Confidential (Confidential and TransUnion) to set up data and coordinate testing activities during test execution.
• Accomplished testing goals on time and within budget throughout various testing phases like Smoke, Functional, Performance, Database testing, Negative Testing, System, Full length Regression and User Acceptance Testing to deliver bug free software to the Customer’s Production environments.
• Reported the Testing status for the current Sprint daily during Scrum meetings.
• Triaged all reported bugs in every environment to ensure that there was consistency across the environments. Documented the bug history in Team Foundation Server along with the user stories, updated resolution status in TFS.
• Worked closely with business teams and external stakeholders engaging analytical, methodical and resourceful approach to Problem Solving, Root - Cause Analysis, Conflict Resolution, Negotiation Strategies and providing corrective actions to meet business requirements.

Environment: Windows NT/XP/Vista/7, Unix, JAVA, TSO, SPF, SQL, HTML, HP LoadRunner 9.0, HP ALM 11.55, SOAP UI, VBScript, JavaScript, MS Visio, MS Office 2003/’07/’10 (Word, Excel, Power Point, Outlook). Software Methodologies: Agile, Waterfall, V-Model.

Confidential, Mississauga, Ontario

QA Project Lead

Responsibilities:

• Managed project teams, created and maintained project plans and schedules including deliverables across all impacted areas in a release
• Provided oversight and leadership during project execution to ensure alignment with project deadlines.
• Managed project process, project deliverables and communication frameworks including administration of project collaboration tools and document repositories.
• Provided SDLC process expertise and worked directly with the project sponsors and key stakeholders on the applicable deliverables.
• Tracked and reported project progress to stakeholders and senior management.
• Prepared status reports and facilitated project status meetings as defined in the SDLC.
• Identified risks in conjunction with the project team and stakeholders.
• Conducted Defect triage meetings
• Provided Test and defect status reports
• Managed defects using defect tracking tools and worked with a cross functional team for early fixes.
• Conducted defect triage meeting involving dev lead, test lead and PM
• Provided status updates on execution, defect tracking, overall testing progress
• Review the release notes and ensure that resolutions to the defect fixes are provided.
• Managed testing resources and business participants on business acceptance test support
• Managed relationships with project team members, third party vendors/ service partners, release teams and client areas as appropriate
• Managed teams in planning, preparing and executing effective test efforts and walkthroughs
• Managed effective use of testing tools and testing automation process fundamentals

Confidential, Mississauga, Ontario

Program QA Manager

Responsibilities:

• Managed, planned, orchestrated, and delivered assigned projects, including all business, operational and IT deliverables
• Managed complex projects involving multiple internal and external stakeholders and matrix partners
• Managed and directly accountable for projects with up to 15 team members
• Worked with people managers across business and T&O and ensured projects are staffed with the right mix of people who exhibit the required perspectives, skills and behaviors.
• Managed all aspects of the project lifecycle and worked with matrix business, Confidential and IT partners and overseen all phases of the project, and ensured that related project processes are completed as required.
• Managed the day-to-day relationships and communications (including project briefings) with stakeholders at various levels of the organization, including executive level, as well as other internal and external resources.
• Sustained and managed the relationship with the Accountable Executive (and Program Manager, where applicable) throughout the duration of the project by providing support
• Ensured end results are of the highest caliber and articulated scope and quantifiable business benefit
• Provided leadership, motivation, coaching, mentoring and for project teams and obtained a high level of cooperation and contribution from all project members
• Chaired regular core team and key governance meetings to review progress with key constituents.
• Represented the interests of the project in various project governance and interdepartmental meetings
• Ensured the mechanisms of change management (plans, processes, tools) are in place and effectively executed
• Ensured project issues and risks are identified, quantified, managed and tracked.
• Used past experience to proactively anticipate risk and developed appropriate mitigation strategies and plans.
• Ensured risks, assumptions and constraints are appropriately communicated and escalated when necessary
• Managed scope to ensure commitments are achieved within agreed time, cost, and quality parameters
• Managed and validated financial forecasts and provides on-going reconciliation of resources and other related project expenditures
• Defined and tracked project milestones while developing, maintaining, and reporting on an overall integrated delivery plan
• Executed and managed quantitative and qualitative analysis to support the discovery of valuable insights, in conjunction with the businesses, segment Finance, IR, and other internal partners.
• Articulated strategic decisions, quantify impact and consider risks and opportunities to all impacted downstream applications.
• Collaborated closely with internal partners including TD's Businesses, Finance, Investor Relations, and Enterprise Capital Management.
• Developed project artifacts including charter, integrated plan, resource plan, contingency plan, and related PM artifacts, while complying with enterprise standards
• Monitored and controlled the project and proposed recommendations and adjustments to the overall project manager.
• Provided the executives with continued insight into the viability of the business case as the project progressed
• Ensured day-to-day vendor relationship management occurred (including monitoring performance, reviewing and approving vendor invoices)
• Contributed to improve the best practices of the project management community within the Enterprise to help drive consistency, transparency and execution excellence on projects

Environment: Windows NT/XP/Vista/7, Unix, JAVA, SPF, TSO, SQL, HTML, VBScript, JavaScript, MS Visio, MS Office 2003/’07/’10 (Word, Excel, Power Point, Outlook), Quick Test Professional 10.0, HP Loadrunner 9.0, Quality Center 10.0,Selenium

Software Methodologies: Agile, Waterfall, V-Model.

Confidential, Mississauga, Ontario

Program QA Manager

Responsibilities:

• Planned and tracked all project activities with multiple project teams
• Guided the client through release planning in support of the overall project schedule.
• Tracked project hours and submitted project progress reports by the due dates.
• Monitored and reviewed revenue recognition and addressed concerns to management when needed.
• Managed scope, time and cost to meet client commitments.
• Prepared, managed and maintained all QA program level estimation spreadsheets and performed internal review with portfolio and project managers.
• Planned and managed workload on multiple projects simultaneously organize and prioritize tasks and lead department and teams on process improvement activities
• Acquired and coordinated necessary resources to meet project needs.
• Managed communication throughout the team and stakeholders.
• Managed the quality of project team deliverables including QA testing teams and release teams
• Managed and tracked project budget with all key stakeholders
• Reported status and issues to all stakeholders
• Identified and managed risks to overcome project obstacles.
• Acted as a client liaison and representative communicating client feedback and acted in a manner to resolve outstanding issues on behalf of client in a timely manager.

Environment: Windows NT/XP, Unix, JAVA, SQL, HTML, VBScript, JavaScript, MS Visio, MS Office, Quick Test Professional 10.0, HP Load Runner 9.0, Software Methodologies: Agile, Waterfall, V-Model.