Siebel Developer Resume

SUMMARY

Over 11 years of experience in Siebel CRM Configuration, eScripting, Workflows, Open UI, EAI (Siebel Web Services), Oracle SQL
2 years’ experience in Salesforce Administration and Development
Skilled in Front End Web Technologies - HTML, CSS, JavaScript, JQuery and DOM Manipulation
Over 15 years of overall progressively elaborated experience in software development life cycle (SDLC) in technical and functional analysis, design, development, testing and implementation
2+ years of strong functional experience as Functional Analyst
In-depth experience of Waterfall and Agile Scrum delivery models
Rich experience in leading teams to deliver complex and multi-dimensional software applications
Skilled in delivering results in a Global Delivery (Onsite-Offshore) Model, with rich experience on both sides and managing communication challenges faced in such model
Strong soft skills, positive attitude, self-motivated and flexible with attention to details. Experience in accommodating change and dynamic move in aggressive deadlines.

TECHNICAL SKILLS

Siebel CRM: Siebel IP2020, Siebel 8.2/7.8/ 7.7 /7.5 /7 , Siebel Tools, Web Tools, Workspaces, Workflow Process Manager, Repeating Component Request, EAI, eScripting, Siebel Open UI, Siebel SmartScripts, Assignment Manager, Personalization, Runtime Events, Siebel Call Center, Siebel Self Service, Siebel Citizen Service Portal

Salesforce CRM: Salesforce Security, SOQL, SOSL, Apex, VisualForce, Process Builder, Salesforce Security, force.com, Salesforce Certified Administrator

User Interface: HTML, CSS, JQuery, JavaScript, Siebel OpenUI framework

Integration: Web Services, SOAP, WSDL, Control-M

RDBMS: Oracle SQL, PL/SQL

Consultancy: Requirement Elicitation, Problem definition, gaps identification, Process/Solution definition, Specifications Documentation

Development Methodologies: Agile Scrum, Waterfall, Kanban

Other Tools: HP Quality Center (Test Director), TortoiseSVN, TOAD, SOAPScope, VersionOne, Microsoft Team Foundation Server, MS Office, SharePoint, Control-M Workload Automation

PROFESSIONAL EXPERIENCE

Confidential

Siebel Developer

Responsibilities:

Configuring the Siebel Public Sector (Call Center), Siebel Self-Service (Applets, Views, Business Components, links, joins etc.), eScripting, workflows and SmartScripts
Develop responsive Application User Interfaces for Siebel Public Sector and Siebel Citizen Service Portal using Siebel OpenUI framework, using Siebel Web Templates, HTML, CSS, JavaScript and JQuery
Developed end-to-end Development Selection process in Self-Service portal and Call Center
Created Siebel SmartScripts and developed custom views to display them
Fix Siebel Call-Center and Self-Service UI defects for Upgrade Project
Creating and configuring Integration Objects and supporting integration with the external interface development teams
Create and Maintain business services and SQL scripts for data migration and conversion.

Confidential

Senior Developer / Team Lead

Responsibilities:

Administer Salesforce Instance
Set-up and maintain Security including Org Wide Defaults, Sharing Rules, Field Level Security, Roles, Profiles, and Permission Sets
Updating process builder, Validation Rules
Design, implement and test new requirements as specified by the business analysis team
Building and updating workflow rules
Maintaining Apex code and VF pages
Lead the onsite and offshore project teams
Lead coordination of requirements specification, clarification and implementation with business and development teams
Project management and SPOC for onsite and offshore team

Confidential

Senior Developer, Architect

Responsibilities:

Design, develop, test and deploy Siebel Call Center:
Call center was designed with an improved business workflow and this resulted in improved cycle and touch time for individual users - Client’s Engineers, Suppliers, Front Office and Customers.
Designed and developed 50+ web services integrating with diverse platforms to create inbound and outbound interfaces with Siebel application.
Built numerous data validation manager rule sets to implement fast moving business requirements.
Lead the performance maintenance and improvement track. Improved user experience by improving application response time by 30%.
Project management using a hybrid approach of Agile and waterfall methodology.
Extensively lead onsite and offshore team to run the project executables.
Functional Analysis and Design
Conduct Requirement workshops
Define problem statement and propose solution options
Create and update specification documents
Provide high level technical architectural direction and review
Create and maintain Functional and Regression Test plans and test cases in HP QC
Plan, manage, execute and track Functional, Integration and Regression tests
Plan and coordinate Performance testing
Plan, manage and execute environment Checkouts
Manage and triage defects
Lead the onsite and offshore project teams
Lead coordination of requirements specification, clarification and implementation with business and development teams

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