SUMMARY:

• 10+ years experience in Confidential billing systems like Kenan & Confidential
• Knowledge of end to end Confidential understanding(Mediation,accounts management,rating,billing,collection,payments,journals modules)
• 5+ years QA experience in an IT environment.
• QA lead / test lead experience.
• Experience in Agile / Scrum and waterfall methodologies
• Good programming knowledge
• Experience with tools like JIRA &HP quality center.
• Excellent experience in IT industry
• Experience with software development life cycle (SDLC).
• Domain knowledge of Confidential, CRM and eCommerce.
• Good experience in scripting in Unix experience with relational databases and proficient using SQL

SKILLS SUMMARY:

Software testing: HP quality center Oracle Agile Methodology (Scrum) Confidential billing Kenan Unix JIRA Bugzilla sql Confluence zephyr

PROFESSIONAL EXPERIENCE:

QA test lead

Confidential

Responsibilities:

• Assisted with user - acceptance testing and defect tracking for Web applications & web sites
• Performed usability, GUI, functionality and regression testing of the new builds
• Performed compatibility testing to make sure that web sites/applications are compatible with various browsers, operating systems and mobile browsers using LambdaTest.
• Analyzed issues and provided feedback to development team
• Performed security testing to identify any vulnerabilities or threats that can impact the security or integrity of the Web application.

Agile QA Tester

Confidential

Responsibilities:

• Responsible for testing of the new features and functionalities, defect reporting,test case design for Confidential billing system.
• Execution of UAT test case with client.
• Identified bugs and reported them into bug tracking system (JIRA)
• Assisted in entering and updating Issues (Epics, Stories, releases and Tasks) onto JIRA Agile application.
• Participated in Release and Sprint planning, attended daily scrum meetings

Defect coordinator

Confidential

Responsibilities:

• Responsible for end to end defect management, bug fixes, retesting and system restoration for Confidential billing system.
• Preparing daily reports to management
• Coordinated with development, testing team & release management to make sure that fixes are going to system as per the agreed schedule
• Used HP quality center for defect management.

Solution architect

Confidential

Responsibilities:

• Evaluate Change Requests (CRs) from a functional and technical perspective to ensure the proposed changes make sense architecturally, are compatible with the general release plan, are cost-effective, and meet the desired business needs of Confidential, a GSM service provider in Australia.
• Estimate Change requests(CRs) for impact to each functional team within Billing (e.g. Account Management, billing, rating,Collections, etc) with a customized ADM estimating model, taking into account special considerations such as impacts to other applications within the transformation program (e.g. Siebel, Tibco, Products, etc) and legacy Confidential applications (e.g. FlexCAB, MoRa, RADTI, EDW, etc), testing phase requirements, and delivery complexities among other factors.

Production Support Manager

Confidential

Responsibilities:

• Provide technical/functional support to Confidential billing system
• Release Management ensuring delivery of Change Requests for business releases
• SLA Management

Information Analyst

Confidential

Responsibilities:

• Production support and Billing Operations for Broadband, Multimedia and Cable TV services for Confidential Australia.

Software Tester

Confidential

Responsibilities:

• Created and executed functional test cases for Confidential billing system for MTC Vodafone,Kuwait
• Prepared test environment for user acceptance testing.
• Assisted client for User Accept testing.
• Worked as a Defect coordinator for two releases.

Software Tester

Confidential

Responsibilities:

• Created & executed functionality and regression test cases and scenarios for manual testing.
• Assisted client for User Accept testing.
• Responsible for running automated regression test against new builds using WinRunner.
• Pre Paid Billing system & Integrated Customer Management System (ICMS) are an in house development.
• Being a system analyst, gathered system requirements from various departments and designed the modules as per the requirements