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Business Analyst/qa Engineer- Technical Resume

Jacksonville, FL


  • Strong experience in deployment of web - based, client-server and mobile applications, developing business process systems solutions in the industries of Healthcare, Medical, Pharma, Logistics & Supply Chain, for various domains & projects with strong leadership experience, end to end process and implementation.
  • As a Subject Matter Expert (SME) adept at providing technical & functional development, maintenance & support of new processes through ongoing work, defect resolution and enhancement solutions.
  • Experience in Billing, Medicare, Medicaid, MMIS, HIPPA, Claims, FDA Regulations, Healthcare Payer, Facets, Regulatory Information Management (RIM), Electronic Health Records (EHR), Electronic Medical Records (EMR), Clinical Trails, and other skills.
  • Extensive experience with the System Development Life Cycle (SDLC) Agile, Scrum, Waterfall & RUP.
  • Experience of Use Cases, Sequence Diagrams, Activity Diagrams, and Class Diagrams.
  • Facilitated and participated in Joint Application Development (JAD) sessions, user workshops, interviews, conference calls and white board sessions to keep executive staff and the team members apprised of goals, project status, and resolving issues.
  • Experience with performing GAP Analysis to determine the existing system, documenting, and approving the variance between business requirements and system capabilities.
  • Expertise in conducting requirement gathering sessions, feasibility studies, and impact analysis, cost/benefit analysis and risk analysis.
  • Experience with helping development teams to break down large user stories for execution.
  • Experience in writing SQL queries to retrieve data from databases for report generation & preparing the test data.
  • Experience in process definition, Agile Scrum based software development, eliciting, and managing business and technical requirements, backlog prioritization and grooming, cross functional communication, software technical project management, test case management and defect tracking.
  • Experience in leading all ceremonies with the Agile team, including technical and business members, to ensure commitment and full participation in the process. Captures data, creates metrics, evaluates dependencies, resolves business/technical problems, and applies a critical thought process to develop options and appropriate solutions.
  • Experience in implement processes, practices, and tools to enable multiple paths of delivery, by supporting simplified, consistent, reusable, efficient, and flexible methodologies
  • Experience in coach and mentor the Agile team to facilitate adoption and maturity of Agile processes, inspire others to adopt the new processes and improvements based on program retrospectives
  • Experience in tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers. Coordinates communication with all areas of the enterprise that impacts the scope, budget, risk, and resources of the work effort being managed.
  • Experience in interact with facility leadership in many capacities such as learning the requirements for staff onboarding and attending facility leadership meetings.
  • Experience in successfully maintains the organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies and facilitates collaboration among internal departments and vendor components
  • Experience in design processes geared towards providing a positive experience for end-users, strategically controlling costs, and thoughtfully planning all steps necessary to keep projects progressing timely per company goals.
  • Experience in assisting Program Manager(s) in partnering with senior management of the business community to identify and prioritize opportunities for utilizing IT to achieve the goals of the enterprise.
  • Lead cross functional project teams by task assignment and follows up to ensure on-time completion
  • Step in as Scrum Master when needed to build consensus and work as part of a team.
  • Develop and maintain project plans, estimations, specifications, flowcharts, and presentations etc.
  • Research and analyze complex business system issues and develop recommendations to improve processes
  • Lead meetings to surface issues, identify fixes, and advance projects continuously communicating product objectives
  • Build a backlog of product features ensuring all items are clearly described, estimated, and prioritized
  • Collaborate with technical teams to build modular and reusable solutions
  • Simulate and test process systems improvements considering usability and industry standards
  • Approve each feature and continuously communicate with technical and business teams to ensure adherence to product vision and to proactively evaluate risks, etc.
  • Experienced in Manual & Automation testing methodology and the entire Software Testing Life Cycle (STLC), including writing Test Plans, Test Cases, Test Scripts, Test Procedures, executing the Test Scripts.
  • Preparation of Test Data for positive and negative scenarios.
  • Good experience in writing complex/detailed Test Plans and Test Cases.
  • Involved in all kind of Test management activities from Test planning to Test execution.
  • Coordinated testing efforts and have experience with manual testing and reviewing test cases.
  • Experience with Integration Testing, Backend Testing, HP ALM, QTP, Selenium, Selenium web driver, IBM Rational, Silk Test, TOAD, System Testing, API Testing, Team Foundation Server (TFS), UFT, Appium, Bugzilla, Apache JMeter, Cucumber, Load Runner, Test Management, and Regression Testing and User Acceptance Testing (UAT) Sound knowledge of Defect Tracking Lifecycle.
  • Expert in completing demanding assignments within crucial timelines and employing the appropriate technical skills, language skills (Arabic, English, Spanish and French). Highly articulate, demonstrating excellent interpersonal skills. Strong development & management skills and mathematical, methodical aptitude with an innate ability in problem solving, accuracy, attention in detail, decision-making, coordinating and synthesizing data.


Operating Systems: Windows, UNIX, Linux, MacOS

Methodology: Agile, Scrum

Project Management Tools: MS Project, JIRA, Google Analytics

Cloud Tools: Salesforce CRM, Google & Azure

Low Code Platform: BPMN, Appian BPM

Testing Tools: HP ALM, UFT, UAT, QTP 8.0, Selenium, Rational Functional Tester, Rational Requisite Pro, HP Quality Center, LoadRunner, TestLink, TestNG, SOAP UI, WinRunner, IBM ClearQuest and Bugzilla, Appium, cucumber, Apache JMeter, IBM iLog, JRules

Databases: MS Access, MySQL, Oracle 8i/9i, DB2, MS SQL Server, Relational DBMS

Reporting Tools: Cognos, Tableau, Business Objects, PowerBI, Crystal Reports, Azure DevOps Server

Web Based Platforms: SharePoint, Trello, MS Project

OOAD and Design: RSA7 (Rational Software Architect), Rational Rose, UML with Class, Sequence, Use case diagrams, MS Visio

Programming Languages: C#, SAS, Java, Python, HTML, CSS, JavaScript, Angular.js, COBOL, SQL, PL/SQL, VB, XML, IntelliJ IDEA

Data Center Infrastructure: Virtualization, Cloud Computing, VMware, ESX/ESXi, LAN, WAN, Network Firewall, Protocols, External-Internal Ports, Services, DNS, Subnets, Server Licenses, SLA’s, Networks, Storage/Backup, monitoring, VMware Application Discovery Manager


Business Analyst/QA Engineer- Technical

Confidential, Jacksonville, FL


  • Analyze the requirements for intended computerized system for state projects
  • Compile and write documentation of computer programs
  • Consult with technical team and managerial staff to define and resolve problems in computer programs
  • Review and rewrite programs using workflow chart and diagrams
  • Work from specifications drawn up by software developers or other members
  • System testing and parallel runs to verify accuracy of the new system
  • Provide support in implementation of the new system, user or customer and product support
  • Be able to conduct performances analysis and testing in a multi-user environment being proactive in identifying and solving issues
  • Create appropriate GUI’s for database using Visual Basic as the front end and Graphical User Interface
  • Perform code optimization for code written in client server architecture using: Oracle, SQL server, with front end as Java, Dot Net and Web Services
  • Perform technical writing skills to be able to write technical reports on the systems and user manuals for the software systems to be developed
  • Develop various abstract classes, interfaces, classes to construct the business logic using C#
  • Create Web API using C# in the MVC architecture application
  • Develop web pages with rich UI, AJAX, and jQuery using ASP.NET and .NET framework
  • Perform client-side validations using JavaScript, Angular.js & jQuery
  • Work with XML, XSLT, AJAX, HTML5 and CSS3
  • Write T-SOL queries, Stored procedures, Triggers and Functions to access and manipulate data from SQL Server

Tools: Visual Basic, Agile, JIRA, C#, APIs, ASP.Net, HTML, CSS, SQL, Oracle PL/SQL, jQuery etc.

Lead IT Business Analyst / QA Engineer

Confidential, Jacksonville, FL


  • Primary responsibility was the governance of our principle Agile backlog, gathered and defined business & technical requirements across multiple stakeholders.
  • Interfaced with the Scrum Master and development teams to ensure the completion of new digital capabilities four global web-based digital platform and provided bi-weekly reporting through JIRA dashboards on progress and metrics.
  • Defined and provided leadership & supportive guidance not only to our digitally focused teams, but also to other technical scrums teams (e.g. Sales Force, CRM).
  • Required to interface with many offshore resources and stakeholders but involved the development of new capabilities for websites around the world.
  • Involved the launch of a new brand website with multiple marketing campaign flows in Spain was highly time-sensitive and complex.
  • Defined the requirements but managing work with the teams in Spain and Eastern Europe doing the work with Sales Force and Marketing Cloud to deliver in a timely manner.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Collaborated with developers and subject matter experts to determine the user and functional requirements to help inform technical solutions
  • Ensured that program activities and 20+ sites in development comply with all relevant compliance and regulation standards like GXP, SOX, Privacy, DARM.
  • Deep understanding of the AEM platform and standard methodologies around implementations.
  • Solicit, Analyze, and define requirements for large-scale projects (integrations with other systems, migrations to AEM, translation, etc.)
  • Experience in using productized APIs, SaaS, SOA, Cloud Services, and Content Management Systems.
  • Translated business requirements, process documentation, system/report specifications, integrated data flows and data models into proposed data definitions, metadata specifications, and data variant/dimensional policies creating fit for purpose standards appropriately aligned with industry standards, compliance requirements and internal Data Governance policies and procedures.
  • Worked with sponsors, standards core and governance teams to define stakeholders, propose data standards and adjudicates feedback from stakeholder’s Previous experience in managing data and developing data standards, Data Management.
  • Awareness of the key aspects of managing data through its lifecycle, including understanding of data ownership, data quality and associated data governance principles.
  • Knowledge and expertise on all aspects of development leads and UAT leads to help getting them familiarized with the developed scripts, utilization and troubleshooting etc.
  • Well versed with Chef like Roles, Environments, Data Bags, Knife, Chef Server Admin/Organizations.
  • Created AWS instances and deployed applications and delivered for QA teams to initiate performance testing.
  • Worked in managing VMs in Amazon using AWS and EC2 on Maven and Ant run within Hudson/Jenkins.
  • Experience in AWS provisioning and good knowledge of AWS like EC2, S3, Glacier, ELB, RDS, VPC.
  • Collaborated with product owners to manage development teamwork efforts and prioritize the work to be done.
  • Partnered with business and IT stakeholders to gain deep knowledge of local business requirements, gather and document clear requirements for websites and integrations and ensured asset deliverables are completed on time and in agreed formats
  • Worked across teams to ensure requirements are executed as expected, helping remove blocks and answer queries.
  • Worked with IT and business product owners on backlog grooming. Created reports that communicate status and s
  • Work with IT and business stakeholders to gather, analyze and document inputs for SDLC process assets
  • Documented operational workflows and requirements that facilitate alignment and efficiency in ways of working, Wrote UAT, UFT requirements, and test applications.
  • Knowledge on quality of the product by providing complete, quick, reliable, and easy to interpret script results and dashboard reports for development teams and containerization of environment ’s delivery for releases.

Tools: SAS, SaaS, Tableau, Power BI, Business Objects, Cognos, JIRA, Agile, Salesforce Cloud and CRM, UFT, UAT, HP ALM, Selenium, Cucumber, SQL Queries, DB2, MS Office, MS Visio, Crystal Reports, Azure and Google Cloud etc.

Computer Systems & Quality Analyst

Confidential, Cary, NC


  • Presented demos and presentations to a wide variety of clients and management.
  • Performed Agile requirement analysis to obtain knowledge to design system functionality for E-commerce Web site redesign.
  • Starting a Release and Software Configuration Management process including support continuous integration - develop manual and automated tests and deployment process.
  • Expert in analyzing current suite of applications and focus on developing the applications assigned to this role for automation design, development, and maintenance in CI.
  • Develop the automated build and deployment using ant and Hudson/Jenkins using tomcat as the application server
  • Documented detailed descriptions of internal and end user needs, program functions and business rules required to develop new system capabilities.
  • Created end to end user stories for product features and functionality, workflow, and system integration requirements.
  • Documented the Use Cases and prepared the Use Case, Activity, Sequence diagrams and Logical views using Visio and MS Office for a clear understanding of the requirements by the Development team.
  • Identified and created test cases to conduct system and user testing for online and batch processing.
  • Conducted in depth research to resolve problems related to internal and external screen design, program, process functionality, interfaces, and data structure issues.
  • Performed functional, smoke, regression, parallel and automation testing.
  • Created/ran SQL queries for testing and research.
  • Developed and maintained test plans and detailed test cases, executed and validated test results, and logged defects in the issue log.
  • Used MS Visio for Process modeling and Business Process flow diagrams to capture network functionality and IVR data flow.

Business Systems Analyst

Confidential, Jacksonville, FL


  • Worked closely with the business community to define, document, obtain approval of Objectives, scope, and business requirements for information systems projects.
  • Responsible of gathering, analyzing, documenting, and validating the needs of the business stakeholders, and serve as the principal conduit for managing system requirements between the business and the technology team throughout the duration of a project.
  • Builds and deploys J2EE application in WebSphere using ATG7.0 Dynamo in DevOps.
  • Assist with maintaining current build systems, developed build scripts,
  • Manage the development leads and UAT leads to help getting them familiarized with the developed scripts, utilization and troubleshooting to build.
  • Provided functional requirement documents including inputs, processing steps, and outputs to meet users' needs, for the technical staff to successfully translate and deliver successful solutions.
  • Assisted in the documentation of manuals about kiosk operation and terminal operation systems.
  • Expertise in both written and verbal communication at all levels of stakeholder interactions.
  • Develop and document detailed business process scenarios, functional and reporting requirements for terminal operations for current state and future state.
  • Performed Gap analysis and identified the required enhancement.
  • Facilitated the execution of the User Acceptance Test (UAT).
  • Developed detailed use case scenarios, process flows, and test scripts for User Acceptance Testing.

Graduate Research Analyst

Confidential, Albany, NY


  • Conducted research analysis to identify violent non-government entities and create database that tracks all the variables of each group as part of Project on Violent Conflict PVC .
  • Collaborated with the team to create the database to enable a better understanding of how terrorist organizations network and function over time.
  • Assisted with project team in the whole project lifecycle phases including scope analyzing, requirements gatherings, and developments.
  • Involved in defining the source to target data mappings, rules and data definitions.
  • Created and managed the project plan, vision document, program strategy and schedule.

IT Analyst - Legislative Affairs

Confidential, Albany, NY


  • Served as a liaison between front and back office and fund managers and financial advisors for resolving business queries for new architecture, engineering, and provisioning business changes, enhancements, and new implementations.
  • Communicate information in a clear concise, credible, and timely manner to optimize customer relations.
  • Identified process improvements, gathered, and analyzed business requirements, and produced detailed functional and/or technical requirement documentation and workflow processes, diagrams for implementation.
  • Monitored committee hearings and tracked advancement of bills through the legislative process by conducting JAD sessions which helped synchronize the stake holders, fund managers and financial advisors on their objectives and helped executives to have a clear-cut picture of the project.
  • Conducted statistical research on written tests for senior drivers and non-recycle papers in NY State.
  • Participated on and supported various corporate implementations, business initiatives by analyzing impacts, and conducting feasibility studies and cost benefit analysis.
  • Edited Memos on original bills with the instructions and supervision of the director of Legislative Affairs using wire frame with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies
  • Interacted with legislative managers to finalize the requirements for the application. Wrote SQL statements to extract data from the tables and deciphered program output.
  • Created Use cases and developed detailed Use Case Diagrams and Sequence diagrams describing how actions are to be carried out using MS Visio.
  • Gathering, storing, accessing & analyzing data to help NY State users make better decisions
  • Documented as-is business process flows, document templates, escalation matrices, network topology diagram for the existing data center and identified connect points.

Business Analyst

Confidential, Albany, NY


  • Served as a liaison between internal and external customers for new architecture, engineering, and provisioning business changes, enhancements, and new implementations.
  • Communicate information in a clear concise, credible, and timely manner to optimize customer relations.
  • Identified process improvements, gathered, and analyzed business requirements, and produced detailed functional and/or technical requirement documentation and workflow processes, diagrams for implementation.
  • Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project.
  • Conduct workflow, process diagram and GAP analysis to derive requirements for existing systems enhancement.
  • Conducted detailed and comprehensive business analysis by working with the staff, supervisors, and end-users, to identify system and operational requirements and improvements.
  • Conducted weekly meetings with the development and testing team to relay any changed requirements and updates on the development and testing.
  • Documented the business requirements and help the business to signoff the business requirements.
  • Developed strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products, and processes.
  • Develop business and functional use cases, project plans and manage the project scope.
  • Delivered presentations on Project Status and Current Issues Report to all stakeholders.
  • Provided strategic support in development of detailed project plans.
  • Worked with the stakeholder’s management with the cross functional management.
  • Played a key role in the planning, testing, and implementing system enhancements and conversions
  • Created reports using Crystal Reports to perform data analysis
  • Assisted in development of materials for new technology and process improvement.
  • Participated on and supported various corporate implementations, business initiatives by analyzing impacts, and conducting feasibility studies and cost benefit analysis.

Environment: Agile, Scrum, IBM Rational RequisitePro, Rose, Clear Quest, Clear Case, MS Visio, Microsoft Project, Oracle, Quality Center, Windows NT, Java, Lotus Notes, Jira, Crystal Reports, Business Objects.

Business Analyst



  • Served as a liaison between internal and external customers for new architecture, engineering, and provisioning business changes, enhancements, and new implementations.
  • Communicate information in a clear concise, credible, and timely manner to optimize customer relations.
  • Gathered Business Requirements, created Business Requirement Documents (BRD) and Functional Requirements Document (FRD) and analyzed data/workflows and defined the scope.
  • Prepared Business requirement Documents and functional requirements in support of small business.
  • Coordinated with business for requirement clarifications and finalization.
  • Assisted the Project Manager in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted Project related presentations.
  • Functioned as the primary liaison between the Business line, Operations, and the Technical areas throughout the Project Cycle.
  • Developed User Manuals and Manuals in French and English as per Project Specifications and Timelines.

Environment: Microsoft Office Suite, MS Visio, Windows XP, Dreamweaver, SQL, PLSQL, XML, VB, ASP, Crystal Reports, Mercury Test Director, reinsurance.

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