Quality Assurance Team Lead Resume

TECHNICAL SUMMARY:

Quick Test Pro (Mercury)

LoadRunner (Mercury) Cucumber/RubyMine Automation

Zephyr Test Case Manager

Lexcel Crystal 7.0 MS Windows 95/98/2000/2007/ NT

EMPLOYMENT HISTORY:

Confidential

Quality Assurance Team Lead

Responsibilities:

Document, implement, monitor, and enforce all processes and procedures per standards defined by the organization.
Act as the single point of contact between Development and Testers for iterations, testing, and deployment activities.
Create, assign, & track status of team members test cases using Zephyr Test Case Manager & Cucumber - Automation.
Track and report testing activities, including testing results, test case coverage, defects discovered, baselines, etc.
Continuous monitoring and mentoring of Testing team members.
Enforce the adherence to the company's Quality processes and procedure.
Analyze requirements during the requirements analysis phase of projects.
Assign task to all Testing Team members and ensure that all of them have sufficient work in the project.
Attend the regular client call and discuss the weekly status with the client.
Log project related issues in the defect tracking tool identified for the project.
Organize / Conduct internal trainings on various products.

Confidential

Quality Assurance Senior Analyst

Responsibilities:

Completed 150+ QA certifications of front - end, back-end, & external client applications during my tenure.
Performed web application QA testing using Quick-Test Pro, WinRunner, LoadRunner, and Lexcel applications.
Carried out development testing to identify, troubleshoot, and solve code challenges.
Coordinated and oversaw the user acceptance testing (UAT) process.
Provided full project documentation including requirements, expected results, actual results, resolutions, and signoffs.
Developed and promoted departmental standards procedures for the overall quality assurance process.
Held meetings with project stakeholders to review statuses and pending action items.
Communicated successfully with all levels of management including the senior executive leadership.
Functioned as a Subject Matter Expert (SME), consulted by many internal departments and external clients.

Supervisor / Operations

Confidential

Responsibilities:

Accountable for the achievement of daily service and quality objectives.
Supervised the conversion of 7500 Citizen and 250 VITAL merchants accounts during at (8) month span.
Responsible for the creation of a new structure on how we installed and trained clients on internet/ecommerce products.
Performed regular performance reviews that included formal mid year and annual performance appraisals.
Successfully motivated, mentored, and disciplined phone representatives to ensure we maximized our potential.

Confidential

Provisioning Team Lead

Responsibilities:

Provided leadership and assistance to Service First Team regarding multiple MLM accounts throughout the United States.
Served as liaison to billing, sales, and technical support departments on daily basis concerning customer related issues.
Assisted all retail and corporate customers with inquires such as billing questions, quotes on pricing, and technical issues.
Trained both current and incoming agents on multiple provisioning and billing systems within call - center.