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Qa Manager/lead Resume

SUMMARY

  • Over 17 years of experience as an SAP, Functional, Quality Assurance/QA activities and Security, that covers ISO 9001, C level - 1 to 5, QA Auditing, Security Auditing (Windows, Web and Cybersecurity), SOX and PCI Compliance for the Test COE (TCOE) across various clients.
  • Business Analysis, Use Case Creation, Testing & QA area covering the following: Testing Methodology & Process implementation, as per LC lifecycle. Creation and development of Testing/QA Strategy, Test Plans, Test Design for manual & automated testing. Review project and program governance standards to identify potential risks that could impact project schedules and costs, and identify deviations from the adopted STLC process & methodology within the organization that covers Waterfall, Agile, ISO 9001, C level 1-5. Mitigate the risks involved in upgrades and implementations before these risks affect your business from a QA management standpoint.
  • Audit processes to ensure they are properly implemented and produce the desired effect adhering to the organizations QA initiatives & directions. Work to improve effectiveness of processes. Working towards getting CISA certification, SEC+ and CompTIA+.
  • Software Development and QA under SDLC and STLC that covers Software Development, Design Patters, OO Modelling, TOGAF Architect, ARIS Architecture, comprehensive test strategy, test plans, and test cases for systems and application testing. Review and critique QA (Manual & Automated) plans and procedures.
  • Identify and segregate QA Tools that are COTS products and OpenSource which can leveraged in an appropriate manner, taking into account the cost & effectiveness. Effectively leverage Naturally Speaking Dragon and ZoomText for QA Testing, and Security Testing (STIG Security Technical Implementation Guides).
  • Interface with cross-functional teams within the organization as well as with outside vendors. Thoroughly experienced in collaborative development and institution of business systems impacting over all business that strives for customer relationship management. Implement QA tools that deliver performance & diagnostic solutions for ERP, REST, JSON, SOA Architecture and WSDLs.
  • Skilled leader with expertise in Software Testing life-cycle management, standard QA procedures and policies, and process improvement. Dialog with users and match business processes with application logic that pass through the STLC governance. Drive inefficiencies from business processes; participate in cost reduction efforts. Coordinate project development efforts in relation to continuous improvement.
  • Ability to adapt plans to changed priorities/deadlines, focusing on customers needs that cover:
  • Manage and lead development and QA teams across geographies that include offsite, offshore, onsite and near shore model (US,UK,Mexico,India,China,Brazil) using managerial tools: like MS Project, MS PowerPoint, Excel, Access
  • Ensure the QA Objectives as identified & set out are adhered to & met by all teams.
  • Testing tools used: Mercury Interactive TestSuite (WinRunner 8.2, TestDirector 8.0 & Quality Center 11.0), HP ALM 12.5, QTP 8.2, UFT 11.5, LoadRunner (LR) 11.5, Jmeter,DynaTrace, Netprofiler, IP Spoofing, Worksoft Certify Analyze, Record, Lightsoff Testing, JIRA, Selenium, Database modelling (ERWin), SeeTest, Test Planning, Datawarehousing(DW), ETL, Informatica, Websphere for Testing, TestPartner for Java Applications Testing, and Load Testing: eLoad, Dynatrace.
  • TDM, CA DevAssist, IBM Optim, Gridfinder (EPIUSE), Data Modelling and Data Extraction via tools and SQL query.
  • Incident Management & Production support via remote/onsite support to write, handle and coordinate P1, P2, P3 and P4 Type incident tickets, management, logging in ServiceNow Portal or Remedy system and tracking to closure with close interaction with SME, Developers (SAP & Non-SAP) and identify resolution over dedicated calls with Admins & SPOCs.
  • Security Compliance Coverage: Windows applications, Web, Cloud Application Security, Cybersecurity, sFTP, Digital Security, Sec+ (for classified & unclassified information), ACL, CobiT, ISO, Sarbanes-Oxley, and COSO, ITIL, CMMI,
  • Other Applications: BAAN, Informatica, Dell Bhoomi (SAP HR Integration on Cloud) Salesforce CRM, BigData, Hadoop, Oracle EBS (E-Commerce Business Suite), CA Lisa, CA Datamaker, EPIUse, AngularJS, DevOps, Jenkins and GitHub.
  • Tools developed for Data Migration, Business Data Validations that will sync for Use Cases and actual QA testing:

PROFESSIONAL EXPERIENCE

QA Manager/Lead

Confidential

Responsibilities:

  • Analyze existing business process and identify the mapping to SAP ISU-CRM business process flow.
  • Documenting the process flow (as needed) for manual testing & identifying which scenarios can be automated (yes/no), and help establish the correlation to the existing BRD document.
  • Identifying a testing strategy for SAP OTC (SD), SAP FICO, TAX (SABRIX), SAP CRM (that is getting transitioned into from a legacy CRM platform) & mainframe billing.
  • Requesting collaboration to streamline & identify test data that is needed for manual test cases and validation. Preparing a spreadsheet that will be a ‘Live’ document of the ISU - Electric & Gas scenarios based on SAP CRM flow.
  • Identified 15 major scenarios that have be manually tested in SAP ISU - CRM area and then prepared for automation (as per priority & timelines)..
  • Facilitate the QA coordination with 9 teams for ISU data (contract is frozen) for the Gas connection & switching scenario.
  • Identification of scenarios for residential & commercial customer new connections, switching, and contract to requisition (including SAP Interaction Center (IC) data validations - as per ISU business flow: Lead > Opportunity > Quotation > Contract > Complaint > Order (technician) > service contract > Service Request - process cycle.
  • Identification & creation of new BP, along with scenarios for waste management, conservation, CRM softphone, Credit disputes, write off accounts, billing management, landlord agreement data validation, meter readings (MRR), Gas meter manifold handling, MVO, MVI, Energy assistance.
  • Gather Statistics from ABAP developers for adding new functionalities to the WEB UI screen and track development of RICEF objects.
  • Coordinate and mentor web development team to enhance the standard search functionality in CRM WebUI, that extends to mobile devices (android, iOS, IPads)
  • Leveraged standard/customized CRM functional requirement templates that will be suitable for Unit Testing the CRM application via Portal (Netweaver).
  • As part of CRM upgrade/enhancement - worked on design with ABAP developer to create a smart form of Request for Quotation (RFQ).
  • Identification & creation of new BP, along with scenarios for waste management, conservation, CRM softphone, Credit disputes, write off accounts, billing management, landlord agreement data validation, meter readings (MRR), Gas meter manifold handling, MVO, MVI, Energy assistance.
  • Coordinate Performance testing using Loadrunner (LR) 12.5, JMeter, Dynatrace integrated with HP ALM to record test results.
  • Help establish and drive Integrated testing of SAP ECC, SAP S/4 HANA, Simple Finance with Oracle EBS for data migration, Oracle Shift, Oracle Compute cloud that is accessed from Oracle on premise implementation, middleware validations – that spans: Order to cash, Procure to Pay, FP &A, Project Finance, Hire to retire, Record to report & Source to Pay.
  • From PMO standpoint lay down guidelines for the SAP Project landscape consists of SAP CRM (Customer Relationship Management) system connected to SAP ECC and SAP BI (Business Integration) systems. Interface middleware used is SAP XI (Exchange infrastructure also known as SAP PI process integration).

Environment: SAP ECC, HANA, S/4 Simple Finance, OTC (SD), MM, MDM,WM, TM, FICO, TAX, SABRIX, CRM, Salesforce, ServiceNow,Jenkins,DevOps,Drone Tech,Worksoft Certify 9.3, 10.0, ServiceNow, SAP BW, EDW, ETL Datastage (IBM), Remedy, Worksoft Analyze,Worksoft Enterprise Dashboard,Worksoft Execution Manager, Vulnerability tools (SNORT, SAINT & Nessus), OWASP 10,HP ALM, LoadRunner, JMeter, Dynatrace, TDM, IBM Optim, VBScript, .Net, SAP BPC, SAP MDM, BEx analyzer.

QA lead and Test Data Management

Confidential

Responsibilities:

  • Analyze the project from a business flow standpoint & create the document for QA leverage.
  • Integration plan & strategy to incorporate the QA and Testing items into the Agile story and Rally tool.
  • Identified & document key items, high level tasks for QA & testing that will be updated in Rally.
  • Testing Strategy & Agile process flow will be handled in HP ALM which is the system of records – that cover XML, Webservices, Social media, integration to 100s of interfaces, Test Data, Sabre RES, DECS and other system landscapes.
  • Creation of airline reservations in Sabre Green screen and leveraging messaging for validations of messages from Tower to Gate, Gate to baggage, Crew management and other airport systems.
  • Creation & leverage of test scenarios & scripts in HP ALM and handover to offshore team for actual test execution.
  • Provide status updates and reporting on offshore team status & coordinate with tech leads and PM for project qa management & reporting on a daily basis.
  • Created the JMeter Performance testing environment to sync and integrate to IBM MQ Server for asynchronous & synchronous message communication which includes SOAP XML/RPC messages.
  • As part of Airline traffic that is sent via Internet validate the following: Assisted IT professionals and auditor in preparation for engagement risk assessment, planning and audit scope development. Documented test results in work papers ready for review. Interact with 2 IT Security staff to review audit findings. Demonstrate internal audit visualization. Work with audit project team to achieve departmental goals.
  • Coordinate with security and audit team to ensure our cybersecurity framework (Identify, Protect, Detect, Respond and Recover) is adhered to, first via manual validation and then integrate for automated validations and documentation which will be leveraged when performance testing is done. Evaluate and document via SANS 25 process and list all the dangerous errors that can lead to vulnerabilities.
  • PCI (Payment Card Industry) compliance that include services like Apple Pay & other forms of payment (including discover, amex and paypal) to reservation bookings.
  • Production Support and Incident management with resolution of core tickets (p1 & p2) with resolution and updates as needed in ServiceNow.

Environment: SAP ECC, HANA, S/4 Simple Finance, OTC (SD), MM, MDM,WM, TM, FICO, TAX, SABRIX, CRM, Salesforce, ServiceNow,Jenkins,DevOps,Drone Tech,Worksoft Certify 9.3, 10.0, ServiceNow, SAP BW, EDW, ETL Datastage (IBM), Remedy, Worksoft Analyze,Worksoft Enterprise Dashboard,Worksoft Execution Manager, Vulnerability tools (SNORT, SAINT & Nessus), OWASP 10,HP ALM, LoadRunner, JMeter, Dynatrace, TDM, IBM Optim, VBScript, .Net, SAP BPC, SAP MDM, BEx analyzer.

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