Quality Assurance Manager Resume

SUMMARY

Test Experience: Many years analyzing business processes, product requirements, product design, and product code with Business Analysts, Subject Matter Experts and System/Software Engineers to verify products and improve quality. Efficiently designing, developing, and executing test plans/cases/scripts/suites, reporting results and working with Engineers on resolving defects. Configuring test labs, test data, and related assets.
Process Improvement: Improved product test process/standards, creating, updating, maintaining, and mentoring procedures for product validation/verification at several firms.
Tool Experience: Successfully researched, acquired, configured, implemented and administered new test automation, test management, change management, defect management, and requirements management tools that improved software development/test efficiency at several firms.

PROFESSIONAL EXPERIENCE

Confidential

Quality Assurance Manager

Responsibilities:

Improved software test process for their internal software development methodology, after analysis of existing process and coordination with requirements, design, development, test, and management personnel at all levels.
Developed procedures, guidance, templates, and training for QA/Test/Defect processes.
Implemented new change/defect management system, after defining requirements, researching vendor tools, configuring and testing potential solutions.
Defined requirements, based on personnel interviews and process analysis, for QA/test and defect management solutions.
Implemented IBM Rational Test Tools across the enterprise.
Designed configuration of test management and defect management systems.
Developed and conducting user training, wrote tool guidance and job aid documentation, and providing third - level support of these tools.
Planned, designed, developed, executed and managed tests of software products.
Completed Contract.

Confidential

Quality Assurance Engineer

Responsibilities:

Developed the company's product development, test, support and quality processes.
Wrote and executed product test plans, test cases, and manual/automated test scripts.
Compiled product defect and quality reports/metrics
Researched, acquired, configured, and deployed the company's test automation tools and defect management system.
Trained personnel in test and defect reporting/resolution processes/procedures.
Completed Contract.

Confidential

Quality Assurance Engineer

Responsibilities:

Managed a team of Test Engineers, to provide product validation services for the company's DSL modem R&D department.
Collaborated with Business Analysts and Engineers, analyzing requirements (business, user, and OEM) and design specifications to create test strategy, design test plan and develop/trace test cases/scripts.
Researched and configured test lab equipment and operating systems/applications.
Scheduled and conducted tests for functionality, standards compliance (Windows compatibility and International Telecommunications Union), usability, user acceptance, and performance. Generated defect reports, working with engineers to resolve them.
Maintained test results and progress summary reports.
3Com closed this Division.