OBJECTIVE:
- Obtain a challenging position where my skills, work experience, and knowledge will have valuable application to enhance the organization dynamic needs.
TECHNICAL SKILLS
- Windows, Mac and Linux OS
- Microsoft Office: Word, Excel, Outlook
- IE, Firefox, Chrome, Opera and Safari
- Mobile testing, iOS, and Android OS
- Agile, V - model and Waterfall methodology
- Confluence, and Jira bug tracking system
- Black box, regression and UAT testing
- Document defects and test results
- Develop test plans and test cases
- Experienced with cable and satellite STBs features such as EPG, DVR, PPV, VOD, CC, Parental Controls, Caller ID, Diagnostics, and more
- Adaptable to changes
- Understand requirements
- Motivated individual
- Technical support
- Troubleshooting
- Well-organized
- Detail oriented
- Critical thinking
- Problem solving
- Multilingual
PROFESSIONAL EXPERIENCE
QA Engineer
Confidential
Responsibilities:
- Execute Continuous Integration testing for HNAV application (Host Navigation) and this project involves development of next-generation navigator built on web services and IP video
- Perform regression testing, rise hotfixes defect to scrum master and interact with developers
- Communicate professionally defect issues with customers and stakeholders
- Participate in standup meeting and provide status report
- Upgrade and downgrade STBs software version based on setup requirement need
- Test, Build and Deployment of HNAV SW
- Monitor automation test using selenium and Jenkins
Technician
Confidential, Englewood, CO
Responsibilities:
- Provide final Validation of software and hardware testing following test procedure
- Test releases of new versions of software, verify new features meet quality objectives; Identify, analyze, and report software defects
- Communicate professionally software issues with developers, work with project managers to meet task request deadlines, and provide status reports
- Execute test cases for factory and production software
- Perform web apps testing, sling media and Dish online with different OS platforms
- Well-informed of Software Development Life Cycle (SDLC), priority management, technical guides, process improvement and review testing documentation.
- Assist Software Test Engineering during ambiguous test cases, provide feedback, create Document Change Request for out-of-dated and invalid test procedures
- Excellent troubleshooting skills and Experienced with EchoStar Software testing tools
- Primary integration development tester for newest product for EchoStar customers such as Dish Network; Canadian ExpressVu (Bell/TELUS); Dish Taiwan, and Dish Mexico
Customer Support Specialists
Confidential
Responsibilities:
- Assisted Confidential clients with their queries using Multilanguage skills. Resolved wire transfer issues handled by CSD and ASMG: as CSD specialist worked on Office of Foreign Assets Control, the Private File Creator, and code 4 issues. While as ASMG Specialist, handled OVL issues, Payment Discrepancies, Express Payment, Prevent Fraud, helped the agent in placing supply orders, and provide tier 1 technical support
- Excellent Confidential browser tools, GOFISH, mainframes, and agent locator
- Established contacts with new and existing customers. Also escalated important and serious matters to right department (e.g.: compliance, prevent Fraud, technical support, etc.)
Customer service specialist
Confidential, Denver, CO
Responsibilities:
- Successfully managed high sales volume, cash handling, credit/debit card, checks, balanced cash draw at close of shift
- Assist other department in rush time and whenever help is needed
- Good perceptive of organic products, and help out with customer inquiries
