QA Engineer Resume

OBJECTIVE:

Obtain a challenging position where my skills, work experience, and knowledge will have valuable application to enhance the organization dynamic needs.

TECHNICAL SKILLS

Windows, Mac and Linux OS
Microsoft Office: Word, Excel, Outlook
IE, Firefox, Chrome, Opera and Safari
Mobile testing, iOS, and Android OS
Agile, V - model and Waterfall methodology
Confluence, and Jira bug tracking system
Black box, regression and UAT testing
Document defects and test results
Develop test plans and test cases
Experienced with cable and satellite STBs features such as EPG, DVR, PPV, VOD, CC, Parental Controls, Caller ID, Diagnostics, and more
Adaptable to changes
Understand requirements
Motivated individual
Technical support
Troubleshooting
Well-organized
Detail oriented
Critical thinking
Problem solving
Multilingual

PROFESSIONAL EXPERIENCE

QA Engineer

Confidential

Responsibilities:

Execute Continuous Integration testing for HNAV application (Host Navigation) and this project involves development of next-generation navigator built on web services and IP video
Perform regression testing, rise hotfixes defect to scrum master and interact with developers
Communicate professionally defect issues with customers and stakeholders
Participate in standup meeting and provide status report
Upgrade and downgrade STBs software version based on setup requirement need
Test, Build and Deployment of HNAV SW
Monitor automation test using selenium and Jenkins

Technician

Confidential, Englewood, CO

Responsibilities:

Provide final Validation of software and hardware testing following test procedure
Test releases of new versions of software, verify new features meet quality objectives; Identify, analyze, and report software defects
Communicate professionally software issues with developers, work with project managers to meet task request deadlines, and provide status reports
Execute test cases for factory and production software
Perform web apps testing, sling media and Dish online with different OS platforms
Well-informed of Software Development Life Cycle (SDLC), priority management, technical guides, process improvement and review testing documentation.
Assist Software Test Engineering during ambiguous test cases, provide feedback, create Document Change Request for out-of-dated and invalid test procedures
Excellent troubleshooting skills and Experienced with EchoStar Software testing tools
Primary integration development tester for newest product for EchoStar customers such as Dish Network; Canadian ExpressVu (Bell/TELUS); Dish Taiwan, and Dish Mexico

Customer Support Specialists

Confidential

Responsibilities:

Assisted Confidential clients with their queries using Multilanguage skills. Resolved wire transfer issues handled by CSD and ASMG: as CSD specialist worked on Office of Foreign Assets Control, the Private File Creator, and code 4 issues. While as ASMG Specialist, handled OVL issues, Payment Discrepancies, Express Payment, Prevent Fraud, helped the agent in placing supply orders, and provide tier 1 technical support
Excellent Confidential browser tools, GOFISH, mainframes, and agent locator
Established contacts with new and existing customers. Also escalated important and serious matters to right department (e.g.: compliance, prevent Fraud, technical support, etc.)

Customer service specialist

Confidential, Denver, CO

Responsibilities:

Successfully managed high sales volume, cash handling, credit/debit card, checks, balanced cash draw at close of shift
Assist other department in rush time and whenever help is needed
Good perceptive of organic products, and help out with customer inquiries