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Qa Engineer Resume

OBJECTIVE:

  • Obtain a challenging position where my skills, work experience, and knowledge will have valuable application to enhance the organization dynamic needs.

TECHNICAL SKILLS

  • Windows, Mac and Linux OS
  • Microsoft Office: Word, Excel, Outlook
  • IE, Firefox, Chrome, Opera and Safari
  • Mobile testing, iOS, and Android OS
  • Agile, V - model and Waterfall methodology
  • Confluence, and Jira bug tracking system
  • Black box, regression and UAT testing
  • Document defects and test results
  • Develop test plans and test cases
  • Experienced with cable and satellite STBs features such as EPG, DVR, PPV, VOD, CC, Parental Controls, Caller ID, Diagnostics, and more
  • Adaptable to changes
  • Understand requirements
  • Motivated individual
  • Technical support
  • Troubleshooting
  • Well-organized
  • Detail oriented
  • Critical thinking
  • Problem solving
  • Multilingual

PROFESSIONAL EXPERIENCE

QA Engineer

Confidential

Responsibilities:

  • Execute Continuous Integration testing for HNAV application (Host Navigation) and this project involves development of next-generation navigator built on web services and IP video
  • Perform regression testing, rise hotfixes defect to scrum master and interact with developers
  • Communicate professionally defect issues with customers and stakeholders
  • Participate in standup meeting and provide status report
  • Upgrade and downgrade STBs software version based on setup requirement need
  • Test, Build and Deployment of HNAV SW
  • Monitor automation test using selenium and Jenkins

Technician

Confidential, Englewood, CO

Responsibilities:

  • Provide final Validation of software and hardware testing following test procedure
  • Test releases of new versions of software, verify new features meet quality objectives; Identify, analyze, and report software defects
  • Communicate professionally software issues with developers, work with project managers to meet task request deadlines, and provide status reports
  • Execute test cases for factory and production software
  • Perform web apps testing, sling media and Dish online with different OS platforms
  • Well-informed of Software Development Life Cycle (SDLC), priority management, technical guides, process improvement and review testing documentation.
  • Assist Software Test Engineering during ambiguous test cases, provide feedback, create Document Change Request for out-of-dated and invalid test procedures
  • Excellent troubleshooting skills and Experienced with EchoStar Software testing tools
  • Primary integration development tester for newest product for EchoStar customers such as Dish Network; Canadian ExpressVu (Bell/TELUS); Dish Taiwan, and Dish Mexico

Customer Support Specialists

Confidential

Responsibilities:

  • Assisted Confidential clients with their queries using Multilanguage skills. Resolved wire transfer issues handled by CSD and ASMG: as CSD specialist worked on Office of Foreign Assets Control, the Private File Creator, and code 4 issues. While as ASMG Specialist, handled OVL issues, Payment Discrepancies, Express Payment, Prevent Fraud, helped the agent in placing supply orders, and provide tier 1 technical support
  • Excellent Confidential browser tools, GOFISH, mainframes, and agent locator
  • Established contacts with new and existing customers. Also escalated important and serious matters to right department (e.g.: compliance, prevent Fraud, technical support, etc.)

Customer service specialist

Confidential, Denver, CO

Responsibilities:

  • Successfully managed high sales volume, cash handling, credit/debit card, checks, balanced cash draw at close of shift
  • Assist other department in rush time and whenever help is needed
  • Good perceptive of organic products, and help out with customer inquiries

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