SUMMARY

• Over 14+ years of IT experience including 2.9 yrs. of experience as a Salesforce QA Analyst and 12 yrs. in Software Testing.
• Actively participated in 2 Salesforce.com full life cycle implementations.
• Interacted with business to gather and document the requirements, performed detailed analysis of technical and business requirements, and implemented the same on Salesforce.com platform.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Diligently worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Managed ongoing support request and administrative needs of users. Provided support to 100+ Salesforce users and acted as the primary point of contact for end - user support.
• Having testing knowledge on mobile applications like Salesforce 1 and Salesforce classic.
• Experience creating and testing Standard Objects, Custom Objects, Custom Apps, Object relationships, Users, Profiles, Permissions, Page Layouts, Record Types, Validation Rules, Assignment Rules, Auto-response Rules, Workflow Rules, Escalation Rules, Approval Processes, Flows, Process Builder, Dashboards and Reports
• Ensured data integrity through the appropriate use of de-duping, loading, and exporting tools, for bulk of data using Data Loader and Data Import Wizard.
• Proficient in different SDLC Methodologies like Agile, Scrum, V-Model and Waterfall.
• Hands-on experience in testing applications based on Windows, Web based and JAVA/J2EE.
• Executed various test validations such as Grey Box, Black Box, Regression, Functional (including Ad-hoc), Integration, End-to-End, Compatibility testing, Smoke testing for new requirements and production releases.
• Expertise includes analyzing, writing, maintaining and executing Test plans, Testing Traceability Matrix, Test Strategies, Test Estimation, Test Environment setup, Test Execution, Test Evaluation, Test Results, Test Status Report, Project Status Reports (weekly and monthly), Reviews, Defect Resolution, Metrics Collection and Internal Audit activities.
• Experience spans multiple domains including Data-warehouse, BFSI and Retail.
• Experience in handling multiple Agile Testing Projects covering both Automation (QTP) and Manual End-to-End testing on different Platforms.
• Experience in automated website testing using the tool Ghost Inspector and in Security Testing using the tool Qualys.
• Knowledge of Automated testing using Selenium RC, Selenium IDE and QTP.
• Release planning with Project Teams and Client Interaction.
• Expertise in Project and Resource planning and Process maintenance.
• Experience in Team building, Team harmony, Recruitment, Team member Appraisals, Organizing training and Team outing.
• Critical Thinker, proactive, quick learner, self-motivated and has proven ability to work in both independent and team environments. Strong Technical skills and strong leadership skills have been consistently demonstrated in every assignment.

TECHNICAL SKILLS

Databases: Oracle 9i/10G/11G, DB2 & MS-SSQL.

Programming Languages: Apex, Core Java.

Scripting Languages: JavaScript, Html, CSS and Visual Force.

Operating Systems: Windows, UNIX (All variants) & DOS.

Environment: s: Force.com.

Tools: Oracle Toad, Data Integrator (ETL Tool), Erwin, Essbase & Apex Data loader.

Testing Tool: QC, QTP, Qualys and Ghost Inspector.

Defect Tracking Tool: Jira, Bugzilla & Mantis.

Salesforce Technologies: Salesforce.com, Force.com, Apex Language and Analytic Snapshots.

Salesforce Tools: Eclipse, Import Wizard, Data Loader, Force.com Platform (Sandbox and Production).

PROFESSIONAL EXPERIENCE

Confidential, Jersey City, NJ

Salesforce QA Analyst

Responsibilities:

• Validated Data security and sharing rules in Salesforce. Tested Users, Profiles, Role hierarchies and Permission sets as per user profile and Public group.
• Validated hundreds of reports and tested dashboard based on roles and role hierarchies.
• Tested Salesforce standard objects (Campaign, Accounts, Contacts, Opportunity) and custom objects, page layouts, fields validations and its access to the user based on defined profile.
• Validated workflow rules, approval processes, and validation rules.
• Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Tested lookup and master- detail relationships on the objects and created junction objects to establish connectivity among objects.
• Worked on Data migration from lower environment to higher environment and validation the data.
• Created Test scripts, Test cases, executed Test cases and logged the defects in QC environment.
• Performed GUI, Functional, Regression, Retesting, Usability, Acceptance, Smoke testing
• Good interacted with QA team members, Developers, Project Managers and Clients to resolve issues
• Regularly participated in Technical and Use Case review meetings for various functionalities in the application.
• Involved in User Acceptance Testing.
• Involved in reviews for functional requirements and Test case scenario and Test case designing.
• Sent out daily status reports to the QA team members, Developer teams and other stakeholders.
• Coordinated with onsite/offshore teams, conducted necessary KTs and provided full support whenever it was required.
• Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loader and Data Import Wizard.

Environment: Salesforce.com, Sales Cloud, Page layout, Custom links, Roles, Data Loader, Dashboard, Reports, Sandbox and Data Import Wizard

Confidential, Miami, FL

Salesforce QA Analyst

Responsibilities:

• Creating Test Scripts based on the Business Requirements Specification documents in Jira.
• Interact with Product Owner, Scrum Master and Developers to design better test plan and strategies based on the requirements of the business.
• Executing Test Cases in Jira and logging defects.
• Prepare documentations like Testing Progress, Test coverage and providing status to various stake holders.
• Helping the Business team in carrying out the User Acceptance Testing.
• Discovered missing data needed for reporting and worked closely with the client to get the correct fields and objects created to complete the project.
• Tested Salesforce1 Mobile App, Salesforce custom objects, custom fields, page layouts, custom Tabs, Reports and various other components as per application requirements.
• Creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules and Sharing & Security rules.
• Provided ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows.
• Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Moved Apps from lower sandboxes to production environments and addressing issues related to functionality, integration, and deployment.
• Tested Saleforce.com setup, Configuration, customization. Worked on data migration from databases to SFDC using Data Loader.
• Performed Security and sharing rules implementation testing at object, field, and record level for different users at different levels of organization.
• Maintaining the Regression test suite for the applications. Conducting and attending the scrum and discussing about Impediment.
• Run database queries in workbench for Test data into Salesforce.

Environment: Salesforce.com SFA & Force.com Platform, ALM, Apex, Selenium, Web Driver and SOQL

Confidential, Miami, FL

Salesforce QA Analyst

Responsibilities:

• Testing with various Salesforce.com standard objects like Reports and Dashboards, Leads, Accounts, Contacts, and Opportunities along with Campaigns.
• Creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules and Sharing & Security rules.
• Tracking and maintaining the requirements to functionality traceability and use case traceability.
• Analyzing Business requirements and solution specification documents to design Test Plans, Test cases.
• Defining requirements in Jira and mapped with the respective test cases for traceability.
• Performing Queries on both Source and Target using SOQL and verifying the records and its respective fields match and count of the records
• Regularly participated in Technical and Used Case review meetings for various functionalities in the application.
• Involved in User Acceptance Testing. Involved in reviews for functional requirements and Test case scenario and Test case designing.
• Scheduling daily stand-up call with Onsite teams. Performed Test Plan/Test case review meetings during testing phase.
• Performed execution of test cases manually using Application Life Cycle Management. Performed data validation testing, wrote test cases based on business scenarios.
• Used MS Excel sheet for comparing the millions of records and its fields. Performed sanity / smoke testing for each release.
• Maintained multiple versions of test sets and worked on regression testing. Involved in all phases of SDLC.
• Involved in Defect Triage Meeting

Environment: Salesforce.com, Lightning, DB2, SQL Server, ALM & Data loader.