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Qa Manager And Lead Engineer Resume

SUMMARY

  • accountable for release testing (e.g. integration, business acceptance, performance, operability, deployment verification).
  • Ensure effective planning and support coordination with partners
  • Oversee creation of testing strategies, plans and project documentation using risk analysis methodologies and tools that align with a project's development approach.
  • Manage documentation creation, review, sign - off (e.g. strategies, plans, schedule, cost estimates, test cases, dashboards, defect logs, test phase closure reports, entry/exit criteria, gating), ensure artifacts adhere to standards and audit requirements.
  • Communicate, address scope changes that may impact testing.
  • Participate in test case creation, execution to meet timelines, manage/support team in creating reusable test assets for manual/automated test scripts.
  • Manage intake/demand/schedule, perform risk assessments, communicate/negotiate timelines, budget, staffing, scope, milestones.
  • Manage business relationships to build knowledge of their business, applications and corresponding IT applications.
  • Counsel IT and business partners raise awareness.
  • Accountable for team's adherence to processes, timely issue notification, escalated risks and issue reviews, contingency plan development, risk resolution, facilitates overall escalation process.
  • Ensure testing does not impact the production environment (e.g., file transmission scheduling), meets information security/privacy policies/guidelines.
  • Implement and ensure team adherence to quality, operational, and service management processes.
  • Provide cost/resource estimates and revisions, provide forecasts.
  • Accountable for Client and vendor interface and maintaining and developing relationship with client and vendor.
  • Provide coaching, development, succession, recruitment, resource management, team leadership, input into performance and development plans.
  • Mentored and Managed QA team to improve solutions engineering, operational performance and test strategies and Test methodologies with a focus of meeting the deadline.
  • Diagnosing complex problems on ISP/MSO network, analyzing and troubleshooting CPE’s provisioned on MSO CMTS with Docsis 3 and 3.1, and drive towards root cause identification with a resolution, and propose long term fixes to internal management and end customer, with technically written follow up with vendor and client teams to address the issue.
  • Accountable for client and vendor interface, and also maintained and developed relationship with clients and vendors,
  • Plan and coordinate live debug WebEx calls with vendor, client and internal teams to address the issues.
  • Mentored and Managed QA team to improve solutions engineering, operational performance and test strategies and Test methodologies with a focus of meeting the deadlines
  • Experience working and managing multi projects with a wide exposure to various OS, and different networking software tools like Auto com, Digi lite, CATS, CHIMPS, SQL and PL/SQL databases

TECHNICAL SKILLS

Testing Tools: Quality Center (HP), Defect Tracking, HP Service Test, Soap UI, Doors, and Bugzilla, Jira, ALM

Management Tools: Visual Source Safe 6.0 (VSS), Windows SharePoint, Putty, Confluence

Databases & Tools: Oracle, PL/SQL Developer, Toad

Server: TFTP, HTTP, FTP, Virtual Machines, AWS, XRE

Languages & Tools: SQL, XML, Visual Source Safe, Java, Python, shell scripting, CMTS, RF analyzer, DHCP, DNS, Packet Cable, VoIP. QAM, DAC, CPE, DOCSIS3.1, DOCSIS3.0, Packet Processor

Operating Systems: Linux, UNIX, Windows 7,10, and MAC.RDK -V, RDK-B

PROFESSIONAL EXPERIENCE

Confidential

QA Manager and Lead Engineer

Responsibilities:

  • Responsible for client interfaces QA Manager and lead engineer, Hosting scrum calls, Defect Management and Daily Status Reporting to Management and Business Sponsors, Responsible for daily defect meetings and co-ordinate with different streams on retesting the defects as fixed
  • Manage timelines, expectations and estimates in all phases of development life cycle in alliance with a cross-departmental group of leaders from Product, Development, and test teams ensuring timely QA delivery. collaborated with product and development teams to identify product and technical requirements and Contribute to the development of Quality Assurance test philosophies and methodologies. Identifies viable test strategies to support testing product functionality.
  • Trained and Mentored offshore QA teams and colleagues on manual, automated testing and various technical functionalities, Ensures proper execution of regression test procedures and automated test suites and scripts.
  • Test Estimates, Resource allocation, Deadline estimates, Hours required for each resource, additional resource requests estimates are provided to the senior management upon request.
  • Assigning tasks to offshore teams on daily basis, Monitoring the Execution of test cases assigned on daily basis.
  • Gathering and generating reports of daily test status and presenting the reports of the status of the Automated and Regression tests, followed by triage call working on the existing and new tickets ensuring the prioritization of tickets/Defects which needs to be addressed before and after the release.
  • Coordinate with Project Manager teams and key stakeholders to understand the timelines, objectives, milestones, and scope of the program
  • Managed scrum calls in reporting the Testing status and determine the outstanding issues to prioritize the issues and address the issue when it needs to be fixed before/after the release.
  • Diagnosing complex problems on ISP/MSO network, analyzing and troubleshooting CPE’s provisioned on MSO CMTS with Docsis 3 and 3.1, and drive towards root cause identification with a resolution, and propose long term fixes to internal management and end customer, with technically written follow up with vendor and client teams to address the issue

Environment: Linux, Windows 7, Hp QC, Clear Quest, Ecommerce, Insurance Domain, Xml, Soap UI, HTTP, API, Jira, CMTS, VoIP, CDV, CPE, STB, XRE, XFINITY.RDK-V, RDK-B, AWS, Virtual machine.

Confidential

QA Technical Lead

Responsibilities:

  • Managed QA team of 6 test engineers in Analyzing and Understand the software Requirement Specifications and development of Test Scenarios
  • Managed resources, schedule and timelines as per project delivery and implement SDLC control.
  • Manage critical, high issues, risks and project change requests to ensure successful on time QA delivery
  • Collaborate with other Testing Teams to define, plan, implement and coordinate Integration Testing Strategy
  • Clearly articulate entrance-exit criteria and enforce quality gates
  • Assigning test cases to the offshore team on daily basis and monitoring the Execution of test cases assigned on daily basis. Delegating creation of tickets on the issues found.
  • Responsible for client interface, Defect Management and Daily Status Reporting for Senior Management and Business Sponsors
  • Lead execution of testing phases of project on a day-to-day basis within given timeline and constraints
  • Participating in Stand-up meetings and defect review calls, participated war room meetings represented QA team for production issues.
  • Defect analysis, defect creating, and defect reporting, Walk through of test plan creation for future releases
  • Coordinating with development and integration teams for defect fixes and build drops.
  • Participated in troubleshooting and triaging of issues with different teams to drive towards root cause identification and resolution, supported production deployment of applications and performed “functional testing” during the off-hours maintenance windows
  • Mentored and trained employees and document best practices and optimal test methodologies. Expertise in creating different dashboards and test cycle graphs based on project needs
  • Provided resource, total test hours and test equipment estimates for the current and next ongoing projects.

Confidential

Lead solutions Engineer

Responsibilities:

  • Managed QA team of 6 resources, Analyzing and Understand the software Requirement Specifications, delegating daily test case execution to onsite and offsite teams. Provided test and resource estimates to the senior management.
  • Responsible for the establishment and continuous improvement of a standardized software development and deployment process for a high frequency, highly distributed portfolio management system
  • Collaborate with other Testing Teams to define, plan, implement and coordinate Integration Testing Strategy
  • Clearly articulate entrance-exit criteria and enforce quality gates
  • Analyzed BRD documents to understand the flow of the test cases in E2E Test Environment
  • Created and suggested new test cases on existing test plans, Mentored the team on triaging provisioning issues.
  • Documented methods for troubleshooting Docsis enabled devices on cmts. mentored and trained all the team members in provisioning
  • Participated in troubleshooting and triaging of issues with different teams to drive towards root cause identification and resolution, supported production deployment of applications and performed “functional testing” during the off-hours maintenance windows
  • Used SQL developer tool to validate the backend validations, Validated the front-end validations using sigma and csri
  • Tested cable and voice services with multiple devices in the lab, Tested provisioning services using different tools like CSG, CSR, Sigma, Tested docis 3 cable modems of Confidential for various customer orders, Validated the provisioned services in db using sql developer

Confidential

Lead Test Engineer

Responsibilities:

  • Participated in Walkthrough of BRD, HLD, LLD documents
  • Analyzing and Understand the software Requirement Specifications and development of Test Scenarios
  • Gathering test data for upcoming services in SOA
  • Gathering test data for Retiring Services in Tibco
  • Creating Test plan for all services
  • Creating test cases for all services
  • Created test cases for functional and as well as E2E testing
  • Creating test Scripts to describe which steps tester must verify and where to validate, where defect occurs
  • Experience on working and managing multi projects
  • Attending walkthroughs for each Web service for both development and test plan reviews and test strategies
  • Coordinating with development team to create a frame work for testing of the web services
  • Attended Demos for utilization of Itko Lisa tool for service virtualization and web service testing
  • Defect management is done throughout the iteration through Hp QC ALM
  • Knowledge of Soap UI

Environment: Tibco, Lisa, UNIX, Windows 7, Hp QC, Clear Quest, CVo, LET, LSVI, Mitchell, Ecommerce, Insurance Domain

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