Technical Support Specialist Resume
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SUMMARY
- IT Professional with several years working in an array of technology related areas as Midrange and Mainframe platforms DATACENTER
- Strong expertise and background in Banking and Financial Systems, mainly with corporate banking related application and involved in software development life cycle (SDLC).
- Guiding and Support Project of File Transfer Migration from FTP to NDM.
- Guiding and Support Project from Applications of 20 Countries Migration from Vax to Unix Systems.
- Guiding and Supporting Project QA/UAT/PRODUCTION, (OPCE - FLEXCUBE) from UNIX TO MAINFRAME SYSTEMS).
- Experience working with VSAM/JCL and Mainframe Utilities
- Strong Technical background in File Transfer Migration (FTP /NDM /SFTP /MQ/TCP IP from VAX to UNIX to MAINFRAME systems.
- Strong experience in developer using languages as RPG I / RPG II /Script /SQL/JCL/DCL.
- Extensive experience in technology platforms as MIDRANGE/MAINFRAME (UNIX, VAX)
- Strong Expertise on Trouble Shooting, Using tools as INFOMAN, VSR, VTECH, SPICE.
- Excellent problems/solving, quantitative and analytical skills.
- Good background in methodologies for systems design and development.
- Expertise in project management discipline and technical team coordination.
- Good Interpersonal skills and management relationship.
- Familiar with multinational corporations, including both domestic and international experience assignments all over Latin America.
- Strong written and oral communications skills.
- Ability both to work individually and to manage/lead team projects and team members within/across division.
- Comfortable with and adaptable to change.
- Self-motivated innovative thinker, consistently pursuing for a new challenge to stretch abilities and expand knowledge.
TECHNICAL SKILLS
- RPG I and II, DCL, SQL, JCL. Scripting
- COB Recovery Process, Connect Direct, NDM, FTP/SFTP, MQ series, Tivoli, TCP/IP.
- Technical Support Level 1,2 and 3 QA/UAT/BAU Batch processing activities.
- Expertise of MS Windows 7/10 / MS Office Tools 365 (Word, Excel, Outlook, Power Point)
- Windows 7, W10 and Windows NT.
- Project Management Fundamentals.
- Banking Ethics / Business Etiquette/Human Relation and Interpersonal Skills.
- Anti-Money Laundering Compliance Fundamentals.
PROFESSIONAL EXPERIENCE
Confidential
Technical Support Specialist
Responsibilities:
- Providing Help Desk Support
- Converted and upgrade Computer from W7 to W10 (150 Total)
- Manage Active Directory
- Computer diagnoses problems, New Software Installation, Increasing memory capacity.
- Designing, developing and perform computer test equipment and programs.
- Set up workstations with computers and necessary peripheral devices (routers, printer, faxes)
- TCP/IP Network Protocol Administration, Setup Connection and Peripheral site to site.
- Check computer hardware (HDD, Mouse, keyboards etc.) to ensure functionality.
- Installing and configuring appropriate software and functions according to specifications.
- Develop and maintain local networks in ways that optimize performance.
- Ensure security and privacy of networks and computer systems.
- Manage all Security Access Control System (Alarm, Keypads) for All Reybold Company.
- Providing orientation and guidance to users on how to operate new software and computer equipment.
- Addressing issues/gaps via production support including root cause analysis and testing.
- Worked on application issues and develop recommendations for improving application performance
- Organize and schedule upgrades and maintenance without deterring others from completing their work.
- Performing troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) updating records/logs of repairs and fixes and maintenance schedule.
- Identify computer or network equipment shortages and place orders.
Confidential, New Castle, DE
Infrastructure Sr Technical Analyst
Responsibilities:
- Information Technology Risk Assessment on large and complex distributed environments such as online banking and funds transfer solution
- Providing Technical Support QA/BAU/UAT and implementation services to webhosting.
- Supporting FTP/NDM Transmission running on Batch mode on UNIX.
- MAINFRAME PLATFORM Proactively Technical Support Production and UAT.
- Create/maintain a large numbers of UNIX Shell Scripts KSH to interact with OPC, NDM).
- Support and automation batch processing interfacing between VAX/UNIX and all its partners
- Providing (BAU) Production Support for 20+ countries Applications running on Daily Basis on Mainframe (FLEX-CUBE/OPCE/OPS) for 20 Latino Countries (Midrange (Unix Platform).
- Leading Several Projects to migrated (QA/UAT/PROD) applications from Midrange to Mainframe platforms for 20 LATAM countries Basis Cosmos/Prism/Trade/Trestel/Caclsweb
- Solving problems with Applications Developer, engineering and Deployment of Security products.
- Supporting Oracle Installation, upgrades, migration and performance
- Technical abilities, Shell Scripting, DCL, JCL, Oracle SQL or PL/SQL, RPG II, VMS, NDM, MQ Series, FTP/SFTP, Connect Direct, TCP/IP networking Connections.
- Expertise of MS Windows / MS Office Tools, etc.
- 10+ Providing Support of Contingency Recovery COB backup systems.
- 5+ Supporting Projects implemented/Migrated Transmission from FTP/SFTP and MQ Series.
- 5+ Supporting implemented/migrated Transmission from SFTP to NDM. (connect Direct)
- Preparing EOY, COB Processes Plan of Twenty countries, creating metrics to meet deadlines.
- Supporting Oracle Installation, upgrades, migration and performance.
- Programming in RPG II Language for S/32, S/34, S/36 and S/38, configuration and service of mentioned systems including work stations and printers.
- Supported creation of Production services web site to track personnel time, task, projects deadlines and accomplishments.
Confidential, New Castle, DE
Production Support Engineer
Responsibilities:
- Project Management Migration from FTP/SFTP Transmissions to NDM for All Latam countries From Vax System to UNIX and Mainframe System and meet Deadlines.
- In Charge for all QA/UAT test to be implement in Production.
- Providing Support Security Gateway ATM.
- Supporting TCP/IP Network Connections protocol, MQ.
- Developer Shell scripting for new migration FTP to NDM project.
- Supporting NDM Transmissions Services to Webhosting, BAU/UAT Activities for all Latam Countries (20+)
- Supporting Project Contingency Recovery for EOY, COB Processes Plan of Twenty countries, creating metrics to meet deadlines.
- Supporting Oracle Installation, upgrades, migration and performance.
- Providing Technical Support Vax/Unix/Mainframe Systems for all LATAM American Countries,
Tools: Bcosmos, RCL, Trade. Prism, AVMS, CBPR, Cosmos, RCO, DBII, CICS, etc.