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Technical Support Specialist Resume


  • IT Professional with several years working in an array of technology related areas as Midrange and Mainframe platforms DATACENTER
  • Strong expertise and background in Banking and Financial Systems, mainly with corporate banking related application and involved in software development life cycle (SDLC).
  • Guiding and Support Project of File Transfer Migration from FTP to NDM.
  • Guiding and Support Project from Applications of 20 Countries Migration from Vax to Unix Systems.
  • Guiding and Supporting Project QA/UAT/PRODUCTION, (OPCE - FLEXCUBE) from UNIX TO MAINFRAME SYSTEMS).
  • Experience working with VSAM/JCL and Mainframe Utilities
  • Strong Technical background in File Transfer Migration (FTP /NDM /SFTP /MQ/TCP IP from VAX to UNIX to MAINFRAME systems.
  • Strong experience in developer using languages as RPG I / RPG II /Script /SQL/JCL/DCL.
  • Extensive experience in technology platforms as MIDRANGE/MAINFRAME (UNIX, VAX)
  • Strong Expertise on Trouble Shooting, Using tools as INFOMAN, VSR, VTECH, SPICE.
  • Excellent problems/solving, quantitative and analytical skills.
  • Good background in methodologies for systems design and development.
  • Expertise in project management discipline and technical team coordination.
  • Good Interpersonal skills and management relationship.
  • Familiar with multinational corporations, including both domestic and international experience assignments all over Latin America.
  • Strong written and oral communications skills.
  • Ability both to work individually and to manage/lead team projects and team members within/across division.
  • Comfortable with and adaptable to change.
  • Self-motivated innovative thinker, consistently pursuing for a new challenge to stretch abilities and expand knowledge.


  • RPG I and II, DCL, SQL, JCL. Scripting
  • COB Recovery Process, Connect Direct, NDM, FTP/SFTP, MQ series, Tivoli, TCP/IP.
  • Technical Support Level 1,2 and 3 QA/UAT/BAU Batch processing activities.
  • Expertise of MS Windows 7/10 / MS Office Tools 365 (Word, Excel, Outlook, Power Point)
  • Windows 7, W10 and Windows NT.
  • Project Management Fundamentals.
  • Banking Ethics / Business Etiquette/Human Relation and Interpersonal Skills.
  • Anti-Money Laundering Compliance Fundamentals.



Technical Support Specialist


  • Providing Help Desk Support
  • Converted and upgrade Computer from W7 to W10 (150 Total)
  • Manage Active Directory
  • Computer diagnoses problems, New Software Installation, Increasing memory capacity.
  • Designing, developing and perform computer test equipment and programs.
  • Set up workstations with computers and necessary peripheral devices (routers, printer, faxes)
  • TCP/IP Network Protocol Administration, Setup Connection and Peripheral site to site.
  • Check computer hardware (HDD, Mouse, keyboards etc.) to ensure functionality.
  • Installing and configuring appropriate software and functions according to specifications.
  • Develop and maintain local networks in ways that optimize performance.
  • Ensure security and privacy of networks and computer systems.
  • Manage all Security Access Control System (Alarm, Keypads) for All Reybold Company.
  • Providing orientation and guidance to users on how to operate new software and computer equipment.
  • Addressing issues/gaps via production support including root cause analysis and testing.
  • Worked on application issues and develop recommendations for improving application performance
  • Organize and schedule upgrades and maintenance without deterring others from completing their work.
  • Performing troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) updating records/logs of repairs and fixes and maintenance schedule.
  • Identify computer or network equipment shortages and place orders.

Confidential, New Castle, DE

Infrastructure Sr Technical Analyst


  • Information Technology Risk Assessment on large and complex distributed environments such as online banking and funds transfer solution
  • Providing Technical Support QA/BAU/UAT and implementation services to webhosting.
  • Supporting FTP/NDM Transmission running on Batch mode on UNIX.
  • MAINFRAME PLATFORM Proactively Technical Support Production and UAT.
  • Create/maintain a large numbers of UNIX Shell Scripts KSH to interact with OPC, NDM).
  • Support and automation batch processing interfacing between VAX/UNIX and all its partners
  • Providing (BAU) Production Support for 20+ countries Applications running on Daily Basis on Mainframe (FLEX-CUBE/OPCE/OPS) for 20 Latino Countries (Midrange (Unix Platform).
  • Leading Several Projects to migrated (QA/UAT/PROD) applications from Midrange to Mainframe platforms for 20 LATAM countries Basis Cosmos/Prism/Trade/Trestel/Caclsweb
  • Solving problems with Applications Developer, engineering and Deployment of Security products.
  • Supporting Oracle Installation, upgrades, migration and performance
  • Technical abilities, Shell Scripting, DCL, JCL, Oracle SQL or PL/SQL, RPG II, VMS, NDM, MQ Series, FTP/SFTP, Connect Direct, TCP/IP networking Connections.
  • Expertise of MS Windows / MS Office Tools, etc.
  • 10+ Providing Support of Contingency Recovery COB backup systems.
  • 5+ Supporting Projects implemented/Migrated Transmission from FTP/SFTP and MQ Series.
  • 5+ Supporting implemented/migrated Transmission from SFTP to NDM. (connect Direct)
  • Preparing EOY, COB Processes Plan of Twenty countries, creating metrics to meet deadlines.
  • Supporting Oracle Installation, upgrades, migration and performance.
  • Programming in RPG II Language for S/32, S/34, S/36 and S/38, configuration and service of mentioned systems including work stations and printers.
  • Supported creation of Production services web site to track personnel time, task, projects deadlines and accomplishments.

Confidential, New Castle, DE

Production Support Engineer


  • Project Management Migration from FTP/SFTP Transmissions to NDM for All Latam countries From Vax System to UNIX and Mainframe System and meet Deadlines.
  • In Charge for all QA/UAT test to be implement in Production.
  • Providing Support Security Gateway ATM.
  • Supporting TCP/IP Network Connections protocol, MQ.
  • Developer Shell scripting for new migration FTP to NDM project.
  • Supporting NDM Transmissions Services to Webhosting, BAU/UAT Activities for all Latam Countries (20+)
  • Supporting Project Contingency Recovery for EOY, COB Processes Plan of Twenty countries, creating metrics to meet deadlines.
  • Supporting Oracle Installation, upgrades, migration and performance.
  • Providing Technical Support Vax/Unix/Mainframe Systems for all LATAM American Countries,

Tools: Bcosmos, RCL, Trade. Prism, AVMS, CBPR, Cosmos, RCO, DBII, CICS, etc.

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