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Internal Auditor Resume

Arlington, TX


  • Highly skilled in troubleshooting software, VPN, LAN, printers, OS issues and mobile devices
  • Strong experience with Windows 10, Microsoft and proprietary software applications used in corporate environments.
  • Able to interact with various levels of management, technical experts, users, vendors and executives


Operating Systems: Windows 7 - 10

Hardware: Switches, Modems, Desktops, Laptops

Software: Microsoft Office Suite, Remote Desktop Connection/SCCM, Active Directory, Windows Server 2012, Cisco Any Connect, Bitlocker, Adobe, Okta Verify, AS400, Sharepoint, ServiceNow, Webex, Citrix, Avaya One-X, Cisco Jabber, McAfee, Wireshark

Ticketing System: ServiceNow

Networking: LAN, Wireless, VPN

Mobile OS: Blackberry, iPhone, Android, Windows


Internal Auditor

Confidential, Arlington, TX


  • Provide timely, first call resolution to technical support issues while following company standard
  • Record support incidents and requests in the ServiceNow service management system. Monitor and manage the Service Desk ticket queue and document solutions using our knowledge management system.
  • Provided remote support for 10,000 end users in a corporate environment that uses Windows 7/Windows 10 machines relating to hardware, software, computer application, VPN, LAN and peripherals.
  • Add, remove, unlock and change passwords/accounts in Active Directory.
  • Helped users setup VPN/LAN connectivity using Cisco Any Connect and Okta Verify
  • Responded to technical assistance with customer devices such as iPhone, Android, and Windows phones.
  • Setup mobile email for users via Blackberry
  • Setup new phone extension and voice mail for new hires
  • Mapped network drives to Windows 10 PCs
  • Used MS Server 2012 in create/delete users or add/remove them from a group.
  • Troubleshoot TCP/IP network issues that happen along the VPN.

Internal Auditor

Confidential, Arlington, TX


  • Systematically prepared documents and assembled financial statements for independent auditors.
  • Verified that company controls were in compliance with established policies by auditing stores and warehouses
  • Spoke with customers and clients about issues with service and ways it could be improved

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