SUMMARY

• Over 9 years of experience in the IT industry as Automation and Functional tester .
• 3 years of experience in Salesforce CRM.
• Experience in REST API, Mobile, Desktop, Java, CRM applications.
• Very good experience in Selenium Scripting using Selenium Web Driver and Eclipse IDE, IntelliJ IDE with TestNG and Cucumber BDD framework.
• Written Data Driven/Keyword Driven Frameworks using Selenium Web Driver with TestNG.
• Experience in Salesforce Service, Community Cloud.
• Strong working knowledge of Salesforce Lightning and Classic components.
• Expertise in testing Salesforce Standard and Custom Objects, Escalation rules, Assignment rules .
• Experienced Software Development Models like Agile (Scrum/Sprint).
• Experienced in Designing and Developing Traceability matrix, Test Plans, Test Cases, Test Scripts and Test Data, Test Reports.
• Expertise in Functional testing, Integration testing, Regression testing, GUI testing, Back - end testing, Black Box testing and System testing.
• Experience manual testing in Smoke, Sanity and UAT.
• Extensively involved in test planning, writing test cases , test automation , reporting Bugs , writing S OQL/SOSL Queries, SQL Queries as QA Tester.
• Reviewing the requirement & functional specification documents and raising clarifications based on testing requirements.
• Interacting with clients for business need gathering, reviewing the requirements, and providing the status updates to clients and management.

TECHNICAL SKILLS

Web Technologies: Java, VB Scripting, XML, JSON

CRM tools: Salesforce

Automation Tools: Selenium (Webdriver2/Grid2), SOAP UI, Cucumber, Jmeter

CI/Version Control: Jenkins/GitHub

Platforms: Windows, iOS, Android,Mac OS

Reporting Tools: JIRA, HP Quality Center

Databases: MySQL, MangoDB

PROFESSIONAL EXPERIENCE

Confidential

QA Lead

Responsibilities:

• Building the automation test plan, Release test plan.
• Involving in Sprint planning to prioritize the feature stories for Sprint.
• Planning the Insprint activities for functional testing team and automation team.
• Closely tracking the tasks progress on daily basis.
• Publishing the daily status reports and defects reports to senior management.
• Production tickets first level root cause analysis.
• Maintained a POM framework with Selenium WebDriver2 to support full stack application testing
• Using Selenium Server, Jenkins, GitHub to run automation test scripts,
• Participate in internal design review of testing materials; check test environment; execute, track and report on test execution and Executing and Managing SQL Back-End Testing for Data Validation.
• Preparing the Traceability Matrix between Requirements & Test cases.
• Assist development team in troubleshooting and determining root-cause of application defects and issues.

Environment: Selenium Grid2, JIRA, JMeter, Soap UI, Appium

Confidential

Salesforce QA Tester

Responsibilities:

• Analyze the Business Requirements Document, create detailed, comprehensive and well-structured test plan and prepare detailed test cases for new functionalists Customer Billing Life Cycle.
• Building the automation test plan, Automation test scenarios, and build automation scripts for the new requirements.
• Preparing Functional and business requirement test cases
• Creating Acceptance test plans for the requirements discussed in the analysis sessions.
• Develop and maintain test data as needed, to support testing efforts
• Report and manage defects to ensure that all issues are resolved according to established guidelines and expectations.
• Update daily status reports and attend daily scrum calls.
• Validated different custom and standard objects(Quotes, Accounts, Contacts, Cases, Opportunity, Products) and/or fields in Service cloud and Community cloud.
• Verification of Inbound and Outbound Cases requirements
• Validated the pick list values based on the Record type layouts. Thoroughly validating the validation and business rules.
• Verification & validation of Inbound Emails as converting as Cases. Validating the Assignment rules of Cases.
• Checking the functionalities of Escalation rules of Cases.
• Tested custom Lightning components of Napili (Community Cloud) template.
• Execution of Test cases and Defects rising in Jira.

Environment: Selenium, Salesforce Service cloud, Salesforce Community cloud, Jira, Eclipse

Confidential

Salesforce QA

Responsibilities:

• Preparation of Test Plan and approach based on the Business requirements
• Develop and maintain test data as needed, to support testing efforts
• Worked with Cases , Contacts , Accounts , Solutions and Reports entities in Service cloud application
• Verification & validation of Inbound Emails as converting as Cases. Validating the Assignment rules of Cases
• Checking the functionalities of Escalation rules of Cases .
• Verification of Inbound and Outbound Cases requirements
• Validated the pick list values based on the Record type layouts . Thoroughly validating the validation and business rules
• Execution of Test scripts and Defects rising in HP ALM .
• Update daily status reports and attend daily scrum calls.
• Report and manage defects to ensure that all issues are resolved according to established guidelines and expectations.
• Assist development team in troubleshooting and determining root-cause of application defects and issues.
• Document test results and communicate to Project Management and other Project Stakeholders.
• Work with upstream and downstream application teams to execute E2E test cases. Attend and collaborate in all stand ups, planning and design.
• Preparing the Traceability Matrix between Requirements & Test cases

Environment: Salesforce Service cloud, HP ALM