Director, Compliance Resume Sacramento, CA - Hire IT People

PROFESSIONAL EXPERIENC E:

Confidential, Sacramento, CA

Director, Compliance

Responsibilities:

Developed and manage the Compliance & Ethics program for company based on 7 elements of risk.
Created architecture, built and established on - line procedure manuals including underwriting, claims, customer service and curriculum/training processes.
Established processes for updating on-line procedures within compliance rules.
Built, implemented and managed QA department to further corporate goals of process control and quality improvement.
Managed working group of Business Analysts and Compliance Analysts toward QA goals.

Confidential, Sacramento, CA

Director, Operations

Responsibilities:

Directed operation toward goals of underwriting profitability and increase premium.
Responsibilities included: quality assurance; underwriting integrity; execution of corporate assigned projects.

Confidential, Menlo Park, CA

Director, Underwriting Operations

Responsibilities:

Directed staff of development teams including analysts and underwriters toward improvement of underwriting process;
Maintained compliance, underwriting and pricing integrity.
Workers Compensation, Personal & Commercial Auto, General Liability.
Redesigned software specifications and restructured critical workflow processes thereby cutting cost of operations by 38%.

Confidential, Milpitas, CA

Director, Underwriting Product Development

Responsibilities:

Managed software development of Property & Casualty coverage data sets, commercial and personal lines;
Liaison between insurance industry professionals and engineers for the creation of underwriting, quoting, report writing and management software.

Confidential,

San Bruno, CABranch Manager, Operations

Responsibilities:

Accountable for profit center & underwriting.
Operating Loss Ratio consistently under 100%.
Analyzed workflow process and data reports;
Identified & implemented cost-effective workflow methods while maintaining customer needs and corporate expectations.
Established production and salary budget;
Developed field marketing and underwriting staff;
Evaluated and forecasted performance expectations