SUMMARY:

• I’m an e - commerce leader who combines business and technical resources to get results.
• I build departments and teams, deploy front-ends and fulfillment, grow marketing and operations.
• I understand the technology and the business of e-commerce.
• I oversee payment processing, tax calculations, and shipping rates along with accounting, customer service, and vendor budgets.
• I know how to get profitable, timely results as an e-commerce lead, product manager, operations director, project manager, and analyst.
• I love working on complex systems with diverse colleagues to solve problems, deliver value, and produce agile transformation.

TECHNICAL SKILLS:

FrontEnd: Salesforce Commerce Cloud, Workarea, Magento, BEA WebLogic, Shopify Plus

Middleware: AWS, Google Cloud, Microsoft Azure, Zendesk, Yext, Jira, GitHub, DNS, SSH

BackEnd: Aptos EOM, RLM, Ecometry MACS

Tools: Python, Pandas, Matplotlib, API, JSON, Web Scraping, Jupyter Notebook, HTML, CSS, ETL, SQL, SQLAlchemy, Flask, VBA

Databases: Oracle, Redshift, SQL Server, MySQL, Postgres, MongoDB, SQLite

EXPERIENCE:

Confidential

UAT Lead Consultant

Responsibilities:

• I led UAT signoff on a complete e-commerce back end replatform.
• I drove the process to ensure Confidential 's new e-commerce platform worked end-to-end.
• I inspected the raw data and documented the process to identify gaps and develop acceptance criteria to ensure everything fit together.
• I wrote tests, tracked results, and deployed on-time.
• I trained operations and support on the new systems and assisted on a EDI SAP project.
• On-time project deploy with full UAT sign-off
• Executive, customer service, accounting, marketing, IT
• 30+ use cases in JIRA; created and trained ad hoc test team
• Dell Boomi, Aptos EOM, SFCC, SFMC, CRM, Cybersource, PayPal, AmazonPay, Affirm, Avatax, Narvar, Reverse Logix, Global-e

Confidential

Vice President E-Commerce

Responsibilities:

• I designed, built, deployed and optimized the company’s first internal e-commerce.
• I wrote RFPs for front-end and fulfillment vendors, negotiating terms and securing contracts.
• I integrated and deployed a two system stack in four months.
• I hired a team of merchants and developers.
• I developed a digital marketing strategy for e-commerce and physical retail.
• I grew online sales then maximized profitability with replatform to Shopify.
• Amazon multi-channel: collaborated with wholesale to add SellerCentral channel
• Operations: deployed customer service support, secured packing materials, negotiated shipping rates, implemented fulfillment center sharing resources with wholesale and retail
• Full e-commerce P&L ownership

Confidential

Director E-Commerce Operations

Responsibilities:

• I directed the Operations, QA, and Project Management groups overseeing.
• I continually improved online features and functionality to align digital strategy with sales and brand objectives.
• I managed both agile development and large waterfall projects across business and tech teams.
• I learned and maintained Sarbanes-Oxley and PCI compliance.
• I detailed simple business requests for software engineers, and I simplified and solved complex technical issues with executives.
• Revenue growth projects: ship from store, global shipping, browse and cart abandon remarketing, anti-fraud UX, Google product feeds for local store marketing, middleware merchandising tools
• Product management: defined scope, schedule, cost, testing, roll-out, KPIs, and enhancements for all e-commerce projects from marketing and business backlog