- I am a hardworking, loyal, motivated and dedicated individual who is capable of working independently remotely, or locally in the field of Info Technology Support and the like. I have more than 20 years of experience in the field of telecom. I am capable of learning and or carrying out any mission I am given. I can manage a team, or I can take charge if need be. I can be an integral part of a team, or I can be a team of 1. I can work without supervision, and have many times reported to a remote and or distant supervisor.
- Single handed support of Ecommerce Call center in Fort Worth Tx
- Self management in a remote location away from direct Mgr.
- Imaging PCs
- Setting up printers
- Equipment inventory management
- Shipping and receiving
- Supporting users with various issues, in office and remote.
- Documenting an reporting weekly progress to upper mgmt.
- Working trouble tickets for user issue documenting and including this in my weekly report.
Desktop Support Analyst
Confidential, Overland Park, KS
- Assisting users with a variety of PC related issue, including lockouts, password resets, printing, etc
- Taking calls daily from users, resolving and documenting their issue.
- Keeping up with the changing environment of working in office to working from home.
Lead Technical Specialist
- Maintaining PC, printers, and all network equipment, hardware and software troubleshooting password resets, maintain and update Active Directory, etc, for 600 users, using Service Now trouble ticketing system
- Imaging machines and migrating all users to Win10. (ahead of schedule)
- Maintaining an inventory of PCs monitors tablets cellphones and various equipment and peripherals. Reporting a monthly count and keeping track of all incoming and outgoing equipment & reporting tallies to upper mgmt.
- Moving all users, PCs and other equipment during a major building renovation
- Adapting to an ever - changing environment to include working solo until a partner can be on boarded
- Technical Support position creating new AD accounts for new users
- Assisting with password resets lockouts hardware and software issues
- Imaging and distributing new pcs
- Migrating users from Win 7 to Win 10