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Operations Analyst Resume

Overland Park, KS

SUMMARY

  • I am a hardworking, loyal, motivated and dedicated individual who is capable of working independently remotely, or locally in the field of Info Technology Support and the like. I have more than 20 years of experience in the field of telecom. I am capable of learning and or carrying out any mission I am given. I can manage a team, or I can take charge if need be. I can be an integral part of a team, or I can be a team of 1. I can work without supervision, and have many times reported to a remote and or distant supervisor.

PROFESSIONAL EXPERIENCE

Operations Analyst

Confidential

Responsibilities:

  • Single handed support of Ecommerce Call center in Fort Worth Tx
  • Self management in a remote location away from direct Mgr.
  • Imaging PCs
  • Setting up printers
  • Equipment inventory management
  • Shipping and receiving
  • Supporting users with various issues, in office and remote.
  • Documenting an reporting weekly progress to upper mgmt.
  • Working trouble tickets for user issue documenting and including this in my weekly report.

Desktop Support Analyst

Confidential, Overland Park, KS

Responsibilities:

  • Assisting users with a variety of PC related issue, including lockouts, password resets, printing, etc
  • Taking calls daily from users, resolving and documenting their issue.
  • Keeping up with the changing environment of working in office to working from home.

Lead Technical Specialist

Confidential

Responsibilities:

  • Maintaining PC, printers, and all network equipment, hardware and software troubleshooting password resets, maintain and update Active Directory, etc, for 600 users, using Service Now trouble ticketing system
  • Imaging machines and migrating all users to Win10. (ahead of schedule)
  • Maintaining an inventory of PCs monitors tablets cellphones and various equipment and peripherals. Reporting a monthly count and keeping track of all incoming and outgoing equipment & reporting tallies to upper mgmt.
  • Moving all users, PCs and other equipment during a major building renovation
  • Adapting to an ever - changing environment to include working solo until a partner can be on boarded

Desktop Engineer

Confidential

Responsibilities:

  • Technical Support position creating new AD accounts for new users
  • Assisting with password resets lockouts hardware and software issues
  • Imaging and distributing new pcs
  • Migrating users from Win 7 to Win 10

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