Operations Analyst Resume Overland Park, KS - Hire IT People

SUMMARY

I am a hardworking, loyal, motivated and dedicated individual who is capable of working independently remotely, or locally in the field of Info Technology Support and the like. I have more than 20 years of experience in the field of telecom. I am capable of learning and or carrying out any mission I am given. I can manage a team, or I can take charge if need be. I can be an integral part of a team, or I can be a team of 1. I can work without supervision, and have many times reported to a remote and or distant supervisor.

PROFESSIONAL EXPERIENCE

Operations Analyst

Confidential

Responsibilities:

Single handed support of Ecommerce Call center in Fort Worth Tx
Self management in a remote location away from direct Mgr.
Imaging PCs
Setting up printers
Equipment inventory management
Shipping and receiving
Supporting users with various issues, in office and remote.
Documenting an reporting weekly progress to upper mgmt.
Working trouble tickets for user issue documenting and including this in my weekly report.

Desktop Support Analyst

Confidential, Overland Park, KS

Responsibilities:

Assisting users with a variety of PC related issue, including lockouts, password resets, printing, etc
Taking calls daily from users, resolving and documenting their issue.
Keeping up with the changing environment of working in office to working from home.

Lead Technical Specialist

Confidential

Responsibilities:

Maintaining PC, printers, and all network equipment, hardware and software troubleshooting password resets, maintain and update Active Directory, etc, for 600 users, using Service Now trouble ticketing system
Imaging machines and migrating all users to Win10. (ahead of schedule)
Maintaining an inventory of PCs monitors tablets cellphones and various equipment and peripherals. Reporting a monthly count and keeping track of all incoming and outgoing equipment & reporting tallies to upper mgmt.
Moving all users, PCs and other equipment during a major building renovation
Adapting to an ever - changing environment to include working solo until a partner can be on boarded

Desktop Engineer

Confidential

Responsibilities: