SUMMARY:

Digital Project Manager with 16+ years of experience in the field of Software Project/Program Management, Quality Assurance/Testing Consulting services. Dedicated and personable project manager using Waterfall & Agile methodology with an outstanding record of providing solutions. Maintains good customer relationship while meeting deadlines, working under pressure and managing concurrent projects . Worked Onsite with US & UK Clients and acquired good customer handling experience.

CORE COMPETENCIES:

• Waterfall, Agile Scrum
• Data Warehouse
• Estimation, Resource Planning
• Manual Testing
• QTest, QC/ALM, JIRA, TFS
• Salesforce
• Facets, EPIC
• Selenium, QTP/UFT
• CI/CD, DevOps
• RFP/RFI/SOW
• Migration & Conversion
• Data mining/Masking
• Cloud implementations
• Oracle, SQL Server
• Team Management
• PMO, KPI’s, Metrics
• Governance
• Migrations & Conversions
• Data mining, masking
• ETL Informatica
• Medicare, Medicaid, CMS
• Passion for learning
• Technology
• Proof of concept
• Product Testing
• Post Production Support
• MS - Excel, Word, PowerPoint
• Rational
• Database
• Go-Live Assessments
• Performance Management
• Quality Assurance
• Budgeting, Forecasting
• MS-Project (MPP), Visio
• Java, VSS, SharePoint
• TDD/BDD/ETL/iOS/Android
• Test Beds, Service Now
• Data mining
• Test Strategy, Test Plan
• Test Design, SDLC, STLC
• TCOE, PMI Practices
• Workday ERP, Daptiv
• Clarity, PPM, SAP
• Project Health
• Wiki, Confluence, LOE, Cost
• Automation Framework
• Web, Mobile Testing
• Initiating, Planning
• Executing
• Monitoring & Controlling
• Closing
• Scope Management
• Time Management
• Cost Management
• Quality Management
• People Management
• Communications
• Risk/Issue Management
• Procurement Management
• Stakeholder Management
• Social Responsibility
• Process Improvement
• Onsite/Offshore
• AWS, Microsoft Teams, Skype
• Problem Solving
• Critical Thinking
• SIT, UAT, E2E Testing
• ClearQuest
• Interpersonal skills
• TCOE
• UI/UX
• Business growth
• Resource Allocation
• Operational Excellence
• Steering Committee
• Negotiations
• Test Management
• Defect Management
• Configuration Management
• Profitability Management
• Pricing & Licensing Models
• Knowledge Management
• Account Management
• Solution Structuring
• Team Development
• Task Management
• Schedule Management
• Vendor Management
• Software Development
• Quality Assurance
• Product Management
• Requirements Gathering
• Change Management
• Innovation
• Strategic Partnership
• Accountability
• Dependency Management
• Multi-tasking
• Talent hire

TECHNICAL SKILLS:

Operating Systems: Windows 10, Linux, UNIX, Mac OS

Mobile OS: iOS, Android

Microsoft Office Suites: MS Excel, Word, Access, Power Point, Outlook

Software Development Methodologies: Waterfall, Agile Scrum, Kanban Board, DevOps, CI/CD

Project Management Tools: Microsoft Project, Rally, Daptiv, Clarity, Microsoft TFS, JIRA, Visio, PPM

Programming/Scripting Languages: JAVA, PYTHON, HTML, VB, SQL

Web Services: REST, SOAP UI

Databases: Oracle 8i/9i/10g, SQL Server, ETL, PL/SQL, DB2, Sybase

Utility Tools: SSMS, SQL*Plus, Oracle SQL Developer, TOAD, MS Access, WinSCP

Datawarehouse Tools: ETL Informatica, DataStage, Tidal Batch tools, Zena Batch processing, IBM Tivoli Monitoring

Test/Defect Management Tools: HP Test Director (TD), Quality Center (QC), Application Life Cycle Management (ALM), JIRA, Bugzilla, Microsoft TFS, IBM Rational Team Concert, qMetry, Rally

Test Automation Tools: HP UFT, Selenium Web Driver, Appium, Soap UI, TOSCA, Postman

Unit Testing Frameworks: Junit, TestNG

Configuration Tools: Share Point, Project Server, Project Web Access, Confluence, Wiki, Doumentum

Communication Tools: Slack, Skype for Business, Microsoft Teams

Build Automation Tools: Maven, Gradle

Version control Tools: GIT, GitHub, GitLab, Bitbucket

AWS: EC2, IAM, S3, RDS, Code Commit, Mobile Device Farm

Software Services: Salesforce, Microservices, SaaS Platform as a Service (PaaS) Docker

Industry Domain Expertise: US Healthcare, Banking & Financial Services, Property & Casualty, Group, Life & Auto Insurance, Annuities

PROFESSIONAL PROJECT EXPERIENCE:

Confidential, Lake Oswego, OR

Sr. Manager - IT Quality Assurance

Responsibilities:

• Leadership and management of testing for complex healthcare transaction processing systems like Pharmacy Benefit Management (PBMs) systems, Healthcare, Claims processing systems of Web and non-web-based, client/server applications
• Preparing the project plan in MPP
• Ensuring alignment with IT standards and strategies
• Managing the test methodologies, best practices, processes and tools
• Managing QA Project Initiation, effort estimation (LOE), test planning, execution, monitoring and controlling and closing of the project to achieve project benefits
• Responsible & accountable for ensuring quality of software releases into production for manual and automated, application security and performance testing
• Ensure appropriate involvement of all stakeholders for the project and report progress and health of testing and in corporate feedback from all stakeholders
• Proactively identify and manage risks and issues pertaining to the project and change requests
• Track the progress of project activities and deliverables and the non-project work to the consolidated project benefits
• Coordinating and managing the test execution and defect resolution across the integrated systems and teams required for solutions delivered within the program, including end-to-end business process testing across all involved systems
• Executes Proof of Concepts (PoCs) for all projects assigned including selection of test management and test automation tools based on application technology platform
• Manage resource and work allocation for the project and ensure quality and timeliness of all test deliverables
• Coordinates with stakeholders to obtain sign-off / closure of agreed test phase deliverables and participate in test process continuous improvement initiatives
• Owns, agrees on entry/exit criteria for phases of test as per master test plan and Coordinates with vendors to ensure deliverables are as per defined SLA’s, and agreed test processes has been adhered
• Hands on knowledge of technology products and Implementing Automation Frameworks like Page Object Model (POM), Data-Driven, Keyword driven, Hybrid, Behavior Driven Design (BDD) or Test-Driven Design (TDD) using Cucumber with Java with feature files written in Gherkin language
• 60% of Contribution review & development of automation TOSCA for Siebel CRM application, 40% of Contribution leading offshore team and Worked with global teams
• Develop a product testing strategy covering long term and short-term recommendations and actions.
• Passionate about creating an enterprise-grade testing approach and proactively maintaining high quality standards through systematic metrics-driven test planning and test execution and driving continuous improvements
• Partner with DevOps to integrate automated testing with the continuous integration/continuous delivery (CI/CD) deployment process with Jenkins, GIT and Jira tools
• Define and own the QA methodology with metrics-driven continuous improvement; analyze metrics and implement continuous process improvement
• Report current status and continuous improvement metrics
• Provide governance of quality - including but not limited to end-to-end testing/code quality, release process quality/governance and engineering operations performance/quality
• Participate in and drive peer to peer knowledge sharing and technical sessions to help drive upskilling and share best practices across the organization
• Innovate in the following areas: AI in test automation, CI/CD pipeline test automation, Test design workshops across teams
• Maximize strengths of the teams and develop strong, collaborative relationships across ED and boundary partners
• Manage QA direct reports, including establishing goals and performance assessments
• Recruit, hire, mentor, and coach staff at different levels of experience

Technologies: Salesforce, EPIC, DWH ETL Informatica, SQL Server, XML, RTC, Waterfall, Agile, Selenium Web Driver, TestNG, Jenkins, Cucumber BDD, Gherkin, Maven, Apache POI, Log4J, Extent Report, POM

Confidential, Portland, OR

QA/UAT Test Manager/Automation Manager

Responsibilities:

• Attending user stories development/requirement gathering sessions to provide feedback on best practices to design the system, provide expectations and circulate the requirements to team members
• Analyzing User Stories, Estimating Level of Efforts (LOE) and financial requirements of Operations & Investment projects
• Designed, executed and maintained automated test scripts for in-project deployment
• Developed and executed QA/UAT regression test cases, scripts and procedures for automated software maintenance
• Collaborated with Scrum Masters, Product Owners, QA, Developers and Architects to establish, meet and maintain quality assurance thresholds based on best-practice tools
• Setting up Test data in Facets, Billing, Providers, Claims (Medical, Dental, Rx) modules
• Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases
• Created accurate and efficient Automation test scripts in Selenium Web Driver with Java, Maven, Jenkins, Apache POI, Page Object Model, Log4j, TestNG, Git environment in a Hybrid Test Automation Framework methodology to manage automated testing of the portal application features
• Actively involved in developing workflow-based automation scripts using TOSCA 9.1, Creates Business Process Models test cases using ALM BPT add-on
• Experience in implementing Object Oriented Programming (OOP) language fundamentals in Java
• Assisted extensively on HIPAA EDI 837(Electronic Healthcare claim submission), 834( Enrollment) and 820(Payment Order/Remittance Advice), 270/271(Healthcare Eligibility, Coverage and Benefit Inquiry (270) and Response (271)) for different business users
• Identifying areas to leverage Test Automation and assist automation testers to automate test cases.
• Executing and new resources in Selenium, UFT, Salesforce, SAP and Manual Testing
• Creating Test Plans and schedules, reviewing test cases for Quality Assurance. Ensuring the quality of the Specialty Pharmacy testing work stream by performing regression and acceptance Testing. Working with IT department to communicate defects.
• Directed off-site teams completing Functional, System Integration, Regression and automation tests to support successful product development stages and releases
• Web Services API testing using Soap UI and Postman and automating API testing using selenium open-source technologies
• Operated under Agile and Scrum frameworks to complete releases every 4 weeks and well-organized sprints
• Reduced overall testing hours 20 % by writing and optimizing automation test scripts in Selenium Web Driver
• Tracked, prioritized and organized defects with Rally, working with development team to facilitate timely corrections
• Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches
• Completed in-depth usability testing on Windows, Android and iOS mobile devices and mobile apps
• Performed Functional, SIT and QA/UAT tests on modules and full software implementations for more than 8 projects per year
• Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations
• Planned and devised cohesive test plans for QA/UAT projects using MS Office Suite technologies
• Collaborated with developers and product owners to stay current on product features and intended functionality
• Identified and tracked defects with Rally and supported developers in resolving problems by completing additional tests
• Produced weekly and monthly executive summary reports for updating customers and senior leaders on progress and roadblocks
• Involved in providing Pre and Post production deployment QA/UAT testing activities and sign-off
• Managing responsibility of several QA/UAT Programs which consists several related projects
• Publish test execution, defect summary and daily/weekly status report to all the stake holders
• Manage QA direct reports, including establishing goals and performance assessments
• Recruit, hire, mentor, and coach staff at different levels of experience

Technologies: Salesforce CRM, Facets, DWH ETL Informatica, Oracle, Sybase, XML, Java, Selenium Web Driver, ETL, Jenkins, Maven, Page Object Model (POM), TestNG, GitHub, Gitolite, Hybrid Test Automation Framework, ChroPath, BDD, Cucumber, Apache POI, iOS, Android, Appium, AWS Device Farm, Confluence, Rally, Agile, MS Office Suites, Tableau

Confidential, Kansas City, MO

QA Engagement Manager/Software Quality Engineering & Assurance Manager

Responsibilities:

• Responsible for creating complete test cases, test plans, test data, and reporting status ensuring accurate coverage of requirements and business processes by reviewing the Source to Target mapping design documents and requirements
• Wrote and modified SQL validation scripts, and writing scripts in SQL to validate the outputs
• Wrote complex queries to compare the counts and data from source to target
• Formulating the QA plan for black box testing of the application including Functional, Regression, Integration, Systems and User Acceptance Testing
• Performing database testing to verify backend database transactions and Performed Integration, End-to-End, system testing, Functional Testing & Regression Testing
• Developing Automated Test Scripts to perform Functional Testing, Performance Testing, Integration Testing, Stress Testing, System Testing, User Acceptance Testing, Regression Testing and Volume testing of the application using LoadRunner
• Involving in writing SQL queries and Database Checkpoints to verify data quality and calculations, reviews
• Performed data validation testing writing SQL queries
• Wrote complex queries in MS Access SQL assistant to check the data from Source and Target
• Used Teradata utilities (MLOAD & FLOAD) to load the source files in to test region. And did the querying on the same data
• Supported the extraction, transformation and load process (ETL) for a Data Warehouse from their legacy systems using Informatica
• Worked on ALM for creating and documenting Test Plans and Test Cases and register the expected results, bug tracking and reporting
• Experience assessing testing processes, creating and implementing testing strategies in UAT phase
• Developing Test Matrix to give a better view of testing effort
• Manage QA direct reports, including establishing goals and performance assessments
• Recruit, hire, mentor, and coach staff at different levels of experience

Technologies: Facets, Salesforce, MS Access, DWH ETL Informatica, Oracle, Sybase, XML, Java, Confluence, ALM, Agile, MS Office Suites, Tableau, Daptiv

Confidential, Eldorado Hills, CA,

Quality Assurance Test Manager/Release Manager

Responsibilities:

• Spearheaded the Shield Advance Acceleration (SAA), the prestigious Legacy Migration, Conversion and Transformation program providing integrated business solution using FACETS for the various lines of business-like Medicare Advantage, Med Supp, Shared Advantage, Shared Advantage plus, ASO, CalPERS, FEHBP in which 2.1 million members were migrated from legacy to Facets
• Migrated Facets and its associated 21 Non-production servers, environments and applications to the company owned data centers, End to end testing covering the validation of migration process
• Selenium Automation of 2000+ scenarios that covered end-end business flows covering the entire application landscape
• Managed Automation, Performance engineering, Mobile/Web Digitalization & Testing, DevOps, Product implementation
• Implemented Digital, Mobile, Internet of Things (IoT), DevOps and Automation. Experience in Bots Implementation proof of concept (Defect Prediction, Production leakage analysis, Predictive Analysis, Regression Analyzer and Requirement Ambiguity Analyzer)
• Collaborates with executives on strategy development by monitoring and applying the best-in-class industry trends and translating research data into actionable goals
• Serve as a Business catalyst by providing solutions to the customer and provide guidance and strategies addressing customer challenges
• Identifies opportunities to leverage software quality assurance best practices and lessons learned in efforts to continuously improve project execution
• Motivating, influencing and optimizing stakeholders, teams and leadership, delivering enterprise-scale programs
• Management of delivery of Facets in a SaaS environment as an Enterprise product
• Drive the automation and test framework development, manage the testing at the UI and API-level
• Managed the advanced python programming language-based framework solution for comparative testing on millions of code entities between legacy and Facets system (Modernization solution). Millions of test claims are loaded and compared to validate code base involving Facets pricing, clinical editing, claims benefits & risk adjudication. Design automated reports & defect finding mechanism
• Provides technical expertise on specific products, operating systems and specialized environments
• Recruit, hire, mentor, and coach staff at different levels of experience

Technologies: Facets 5.01, HP QC ALM, HP UFT, EDW, Legacy systems, JIRA, QTP, ETL, Selenium, Cloud, Python

Confidential, Golden Valley, MN

Sr Quality Assurance Test Lead/Scrum Master

Responsibilities:

• Responsible for testing process for custom developed inbound and outbound interfaces developed for the FACETS application
• Wrote SQL queries based on business requirements to prepare test data and validate the data in UI and interface files are appropriate
• Involved in the testing process for the extensions developed to meet some of the requirements that are not directly met by FACETS
• Involved in the testing process of scheduled and on request reports generated from FACETS
• Involved in all the migrations that happened throughout the project and also involve in testing critical projects like New Mexico Public Sector Implementation, Provider Group Implementation, EPS Implementation, FACETS Upgrade Implementation and & 837 Implementation
• Participate in high level architecture discussions for various FACETS and Enterprise interactions with respect to new or change in process
• Build project estimates based on business requirements and assumed scope
• Participate in translation of system requirements into set of testable and non-testable requirements to assist in scoping project
• Act as a Subject Matter Expert and System Analyst to drive solutions for critical testable system requirements.
• Involved in Automaton test scenario analysis
• Responsible for preparation and reviewing of automation test scripts using UFT
• Test data load for the functional team through UFT scripts
• Involved in performing regression testing using UFT
• Interact with external application representatives to perform integration testing by identifying the appropriate integration test environment and establishing integration test timelines
• Involve in the UAT planning process which outlines the User Acceptance Testing Strategy, key focus areas, entry and exit criteria.
• Lead co-ordination (serves as key liaison) of all testing activities between on-site and off-shore teams for successful project implementations

Environment: Java, Sybase, Facets, QTP, AQT, EDI

Confidential, Hartford, CT

Sr Test Analyst

Responsibilities:

• Wrote Test Plans, which detailed the testing scope, testing requirements, success criteria, milestones, and necessary resources
• Manually performed Ad-Hoc testing, end-to-end testing, and system testing
• Performed manual testing by entering positive values, negative values, and boundary values to the application
• Performed Black box, Integration, Regression, Systems, and Backend testing
• Created, maintained and updated regression suites upon receiving new build
• Worked on conversion of manual tests into automated test scripts
• Performed automation using QTP created Baseline
• Performed data validation testing writing SQL queries. Tested ETL batch processes using UNIX shell scripting
• Involved in writing SQL statements to create test data for test cases and data validation tests to extract data from the tables
• Wrote and modified required UNIX scripts and other SQL validation scripts, and writing scripts in SQL to validate the outputs
• Backend testing of the DB by writing PL/SQL queries to test the integrity of the application and Oracle databases using TOAD
• Involved in writing Shell Scripts to load and extract information from files and tested the back-end for data integrity in UNIX
• Involved in exporting the test cases form Microsoft Excel to Test Director and running the cases remotely in different hosts
• For tracking the Defects used the tool Test Director. Performed Black Box, Integration, and Regression Testing. Investigated and reported bugs to the developer

Environment: Teradata R6, Sybase, SQL, TOAD, Quick Test Pro 8.0, Mainframes, Test Director, Unix (Solaris), Unix Shell, Windows