PROFILE SUMMARY:

• Over 7+years of extensive experience in software Quality Assurance, testing various domains.
• Extensive experience in testing Ecommerce, Customer CARE &Healthcare Applications.
• Analyzed, Designed and Implemented QA testing strategy for Web based and Client/Server applications (Manual&Automation testing).
• Ability to analyzeto convert Business requirements for IVR Applications to Test Scenarios.
• Experienced with various testing techniques like GUI testing, Web testing, Regression testing, User Acceptance Testing, Performance Testing, Functional Testing, System Testing, Integration Testing, End to End Testing, Unit Testing.
• Worked in various Healthcare areas like Enrollment, Benefits, Claims, Medicare, and EDI X12 etc.
• Experience in analyzing business specification documents, designing & developing Test Plans, writing & executing Test cases.
• Experience in ACD/IVR with areas of specialization in Aspect Unified IP (UIP) and CXP.
• Experience in IVR/CTI with areas of specialization inGenesys Computer Telephony Integration (CTI), Interaction Routing Designer (IRD), Genesys framework (Configuration Manager) CME, and Interactive Voice Response (IVR) and involved in all phases of testing.
• Experience in Understanding VUI Voice User Interface documents and Call flows to extract the IVR testing scenarios.
• Experience in Analysis of Software Requirement Specifications, Creation of Test Plans and development of Test Scripts, Test Cases and executing them.
• Experience in Manual Testing and Automation testing tools like Quick Test Pro QTP, Quality Center Test Director and Cyara Platform
• Experience in Real Time Reporting: CC pulse, Wallboard, Ticker. knowledge on using various Genesys tools such as GA, IWD, Salesforce, Genesys Work Space Desktop Edition (WDE)
• Taken responsibility in testing voice quality & voice recognition functionality of IVR systems for high & low confidence scenarios.
• Formulating Test Plans and Test Cases based on the User Requirements Specification (URS) and Functional Requirements document for the functionality and usability testing.
• Extensive experience in functional testing, integration testing, regression testing, black box testing, GUI testing, back - end testing and browser compatibility testing.
• Have excellent understanding of the Software Development Life Cycle and well versed in agile methodologies, open source test automation, and software development life cycle.
• Experience in Black box, Functional, Integration, System, Regression testing, Unit, User Acceptance, Load and Back End Testing which includes Database Testing.
• Kept a track of all QAT and UAT bugs/defects and helped the testers to resolve the issues and made a report of all the defects which were resolved and which were not using MS EXCEL.
• Coordinated efforts with test Lead to ensure test plans met the needs of each project and included at least the minimum required test cases.
• Maintaining the Traceability Matrix, Test Data Matrix,and,Status report related to project.
• Performed,feasibility, adaptability study,and risk analysis to identify the business critical areas from USER perspective and supported multi-tier applications.
• Process good troubleshooting skills on Genesys Framework, Call Routing, IVR call flows.
• Expertise in different types of testing like Black Box testing, Smoke testing, Functional testing, System Integration testing, End-to-End Testing, Regression testing User Acceptance testing UAT Involved in Load Testing, Performance Testing Stress Testing.
• Define and review System Integration, End to End Regression and UAT testing.
• Good knowledge and extensive experience in Agile/Scrum development methodologies.
• Possess excellent communication skills and ability to work either independently or in a team, good interaction with developers, managers and team members to coordinate job tasks.
• Excellent analytical, communication, problem solving, and interpersonal skills.
• Experience managing requirements using JIRA, Remedy and HP Quality Center.

TECHNICAL SKILLS:

Bug Tracking Tools: ALM QC, QC 10, Microsoft Test Manager, Jira, TFS, qTest.

Scripting Language: VB Script, HTML, DHTML, Java Script, XML

Testing Tools: Hammer Call Master, Postman, SOAP UI.

Operating System: Windows, UNIX, Linux

Languages: C, SQL, PL/SQL, PASCAL

Databases: Oracle 8i/9i/10g/11g, MS-SQL Server 7.0/2010, MS-Access

PROFESSIONAL EXPERIENCE:

Confidential, Rancho Cordova, CA

Sr. Application software Engineer (Test Automation)

Responsibilities:

• Developing test strategies, master test plans and test cases for Commercial Health plans projects.
• Performing IVR (Interactive Voice Response) testing of the application.
• Responsible for creation and execution of automated test Scripts using CYARA Automation tool.
• Analyze user requirements, define test specifications, and write automated and Manual test scenarios and test cases for Aspect Commercial IVR Applications.
• Design, build and execute automation scripts for Aspect IVR applications using Empirix Hammer automation tool.
• Worked on creating test plans and test cases to validate Zip-code based call routings.
• Supported Aspect to Avaya End to End migration project.
• Involving in functional, regression and load testing of Several IVR applications.
• Experienced testing distributed and embedded software applications.
• Experienced in supporting Monthly maintenance (Windows patching) for all Aspect servers.
• Supported post windows patching validation to ensure all servers and services are back online using Aspect tools and running automated regressing test scripts.
• Performing execution of test cases manually to verify the expected results.
• Supported development, testing and deployment of Post Call Survey for multiple Health Plans on ASPECT Commercial.
• Performing validation for Aspect related Web-services using SOAP UI.
• Creating test scenarios, test cases, test scripts and executed those test scripts on the Aspect Systemfor the different projects of Commercial Health plans. Participated and tested in the mapping of the HIPAA transactions to the Aspect UAD.
• ReviewingRequirements to complete Test Planning, Test Strategy, Test Execution, Defect Analysis/Documentation and Test Status Reporting.
• Expertise in IVR testing for both type of call types DTMF (touch tone) and Speech (Voice).
• Understanding the IVR architecture and good with ACD,IVR, UIP and CXP architecture.
• Performingsystem and user Acceptance Testing for Self-service authentication and call transfers to agents using both DTMF and speech recognition.
• Experienced in generating the reports in all Aspect related real time reporting and Monitoring tools.
• Experienced in creating and executing automated test scripts using Hammer Call Master application.
• Creating test cases/scripts based on functional requirements documents.
• Executing test casesand reported defects into Jira.
• Performing regression testing on multiple health plans.
• Working with testers and programmers to assess and developed methods for testing on Agile/RUP projects
• Performing ACD/IVR, call routing testing.
• Performing SQL queries for data validation. Worked on day-to-day SQL Server operational task.
• Responsible for testing status updates in Agile stand-up meetings.
• Use advanced knowledge of IVR applications to provide technical assistance in identifying evaluating and resolving test problems.
• Validate created work Items in Genesys IWD (Intelligent Workload Distribution) for opportunity ID and work distribution.
• Create and validate OCS (Outbound Call Service) records in GA (Genesys Administration).
• Create Outbound calls to Genesys work Space(Desktop Application) by rescheduling Campaigns in Genesys Administration.
• Validate predictive and preview calls to qualifying agents and Enrollment Representatives.
• Validating different call types I in Genesys work space (WDE).
• Select Different Dispositions in Genesys scripting and validate actions in Salesforce and GA.

Confidential, Woonsocket, RI

QA Analyst

Responsibilities:

• Responsible for gathering Business Requirements,Functional RequirementsandDesign Documents.
• Performed Functional, Negative, Positive, Integration, Regression, End to EndandUser Acceptance Testing.
• Extensively involved in writing and designing templates for theTest PlansandTest cases
• Identified theTest Casesand documented them inQuality Center.
• Worked with the Developers and the Test Lead to verify theTest Cases.
• Designed and AnalyzedTest casedesign document basing on theFunctional Requirement Specificationsto implement through testing process.
• Analyzed and DevelopedTest Plan, Test Cases, Test Scripts, Expected Test ResultsandTest Procedurefromfunctional requirementfor different modules in SAP
• Involved in creating theTraceability matrixbased onFunctional requirementin each module.
• Base-lineandRegressiontests were scheduled and performed on every Release and build.
• SupportedEnd-to-endtesting for downstream systems.
• Creation ofTest Datafor Member data’s according to the scenarios.
• Loaded theTest Datainto the HPQC to prepare for the execution ofTest Cases
• Involved in Task Creation,Task Estimation, Task Distribution, Task Prioritizationand Communication among Onsite and Offshore Team Members.
• Regularly followed up with thedevelopment teamto discuss thedefectsidentified during Testing.
• Involved withTest Coverage MetricsandDefect metricssuch as Defect Density, Delivered Defect Density, Defects by Severity, Number of Defects, and Defects per build, Defect Fix Rate, Test Case Utility, Test Effort and various other measurements.
• Interact withend usersand investigate issues related to the QA.
• Coordinateduser acceptancetesting with final users. Prepared end userdocumentationfor the new system
• UsedQuality Centerto store all testing results, metrics, implemented Test plan Document, created Test Cases, Defect Tracking & Reporting.
• Participated instatus meetingstoreport issues. Communicated with developers through all phases of testing to prioritize bug resolution usingQuality Center
• Prepared and PresentedweeklyandmonthlyQADefectandStatus Reportsto the different Stake holders of the project usingQuality Center.
• Expertise in generating thedaily defectdetailedreportusing Quality Center for the other project stake holders and the project Management
• Maintained bug lists for critical issues using Jira.

Confidential

Manual Tester

Responsibilities:

• Analyzed requirements, functional specifications &required documents for manual Testing.
• Reviewed project spaces and worked closely with BA and development for creating Test cases.
• Reviewed and updated Requirements Traceability Matrices(RTM) that specify all required Project’s test conditions.
• Linked requirements to tests & defects as well as analyzed and tested defects is QC (Quality Center)
• Wrote SQL queries for database backend Testing.
• Prepared Test Plans, Test Scripts and Test Cases based on functional specifications and user requirements.
• Involved in weekly walkthroughs and inspection meetings, to verify the status of the testing effort and the project.
• Validating all the payment billing sections as per the business requirements.
• I verify that links work and direct the user to the correct page or application
• Prepares and submits QA/QI reports to the Manager of Quality and Testing
• Involved in defect review, checkpoint and root cause analysis meetings.
• Involved in System, Functional, End-to-End, Regression, Integration, UAT, Ad-hoc, Risk-based, Usability testing and retesting.

Environment: Manual Testing, MS Office, Quality Center, SQL Server, Windows.