Quality Manager Resume

SUMMARY

An accomplished PMP certified Senior Software Testing Consultant & Test Program Leader with decades of experience in the field of Information Technology covering software applications development, software applications testing (manual/automated), and Quality Assurance management of web - based, windows based, and mainframe-based applications using various software testing techniques and methodologies .
I have a proven track record of ensuring software quality goals are achieved and surpassed by implementing best practices for continuous improvement, and by leveraging best-in-class software development and testing methodologies/frameworks to proactively identify and correct defects ensuring full customer satisfaction by releasing high-quality products on-time and on-budget.
Recognized as an innovator who drives automation, efficiency, and sustainable cost savings while managing global resources and enabling millions of dollars in top-line impact.

PROFESSIONAL EXPERIENCE

Confidential

Quality Manager

Responsibilities:

Manage quality assurance (QA) activities (managed services QA Model).
Provide oversite and guidance to outsourced QA organizations.
Provide QA consulting and guidance on process improvement and best practices efforts.
Guiding the planning, design, execution, and reporting of software testing activities for the billing application.
Developing strategies for non-functional testing, defect management, metrics reporting, and test case automation.

Confidential

AVP, Quality Control/IT, Mortgage application

Responsibilities:

Managing overall software quality control (QC) and quality assurance (QA) activities.
Providing oversite and guidance to 60+ QA contractors (on-shore and off-shore) in QC and QA activities in agile, iterative, and waterfall frameworks.
Leading and championing process improvement and best practices efforts across the software development lifecycle to drive efficiencies and cost savings by capturing and reporting key metrics.
Leading the planning, design, execution, and reporting of software testing activities for a large-scale mortgage application.
Implementing automated test cases for user interface, web services, and API testing using Selenium and SoapUI.
Developing strategies for non-functional testing, defect management, metrics reporting, and test case automation.

Confidential

Program Manager / QA Director

Responsibilities:

Managed the overall transition of Global Payments Inc. merchant acquiring processing to a cloud environment.
Managed design, architecture, provisioning, and deployment of a virtual private cloud environment; developed and maintained project plan and schedule while handling all escalated issues with potential delivery impact.
Oversaw all workstreams (project managers) to ensure tasks are completed on-time and within budget.
Developed QA Strategy (Test Plan, Test Environments, Test Data, Scope, Risk, etc.).
Directed on/off-shore test leads (managers) in testing/QA activities using agile, iterative, and waterfall methods.
Worked closely with cloud resources to build and deploy development, test, and production environments.
Administered a multimillion-dollar budget to ensure no cost overruns are encountered.