Staff QA Engineer Resume

SUMMARY

Highly motivated, detail oriented QA Engineer professional with an extensive background in the broadband cable industry. Over 18 years of experience analyzing and diagnosing problems in the cable field with the most recent 10 years serving as a QA Engineer in multiple roles. Possess strong technical and troubleshooting skills along with the ability to recognize deficiencies and implement time - saving procedures and process improvements.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Staff QA Engineer

Responsibilities:

Collaborated with key Software Development partners to identify software bugs found in testing
Set up and ran manual and automated QA testing stations to test Hardware & Software functionality
Created new hardware & software defects in tracking database
Performed code download to update testing hardware/software to entire QA testing group via CAST/CASMR system
Participated in daily scrum team calls to review previous day's activities and next steps
Set up and ran ad-hoc tests as needed to identify customer reported issues

Senior QA Engineer

Confidential

Responsibilities:

Assisted with updating and documenting the STB Confidential process; reducing case open times from 21 days to 3 days
Attended daily conference to review on-going cases and strategies
Participated in high level meetings as required to discuss major impacting issues
Made on-site visits to various locations including corporate headquarters, truck rolls with technicians and to end user homes to troubleshoot high priority issues
Identified and worked with key partners to ensure cases were resolved in a timely manner
Identified defects and performed fix verification prior to code deployment
Served as backup Queue Manager responsible for assigning QA engineers cases, making sure QA Engineers had all relevant information for investigation and provide weekly metrics and reports

Staff QA Engineer

Confidential

Responsibilities:

Assisted with managing the Confidential queue, distribution of cases and supervising daily review meetings
Ran automated test rack with new model STB's, logged daily activities, entered defects into bug tracking application
Provided on-site support as needed in cases where remote support was ineffective
Supported early and post deployment operations to identify hardware & software product defects
Setup and simulated customer environments to reproduce reported issues