PROFESSIONAL SUMMARY:

Over 20 years of Information Technology experience; with the last 10 plus years as a Quality Assurance Analyst and Tester. Experienced in Software Testing and QC Configuration Management. Expertise with back end, regression, end - to-end, functional and UAT testing. Has Project Management experience.

TECHNICAL SKILLS:

Systems/Applications/Utilities: IBM OS/390 COBOL II EDI VSAM CICS TSO/MVS/JCL

ChangeMan ONEINFO MQ Series QMF File: Aid IBM TIVOLI

Platinum Tools: DB2 SQL SPUFI NDM MS Office Suite SharePoint Quality Center

PROFESSIONAL EXPERIENCE:

Confidential, Voorhees, NJ

Marketing Representative

Responsibilities:

• Assist clients with coordinating fabrics to customize suits, slacks and shirts. Recommends accessories to accompany finished outfit.
• Meets with business clients to discuss future business opportunities.
• Creates new marketing strategies through social media and other tools.
• Maintains company website.

Confidential, New Castle, DE

Senior Consultant

Responsibilities:

• Conducted kickoff meetings with corporate clients informing them of the decommissioning of the legacy server to a new robust web based FTP server.
• Educated clients on all new protocol and security options available.
• Coordinated with internal and external partners to set up and test file transmissions and transfers with the client. Conducted weekly meetings with the client and vendor advising the status of project.
• Tested the connectivity to the new FTP server, assisting the vendor with debugging any issues.
• Validated test files passed to backend systems using SQL.
• Upon completion of testing, advised client of cutover date to new server. Built production setups, submitted production turnover and change management.
• Provided a 30 day post production support as first point of contact for each client migration. Assisted in resolving any file connectivity and or file processing to the backend systems.
• Assigned to the CA7 Scheduler migration project to contact clients for a resource to migrate to the IBM TIVOLI scheduler.
• Informed the client of the internal change, coordinated and conducted testing with the Confidential group and the client.
• Ensured all clients are migrated to TIVOLI and as a result, the CA7 scheduler has been retired.

Confidential

Computer Assistant

Responsibilities:

• Provided desktop applications support to library patrons. Maintained the upkeep of 21 PC’s for public usage. Interacted with the Information Systems Department with hardware issues and assisted with debugging problems.
• Responsible for keeping the System Activity Manager (SAM) active. Trouble-shoots and resolves all system outages when they arise.
• Created a weekly MIS report from the SAM on the PC usage of library patrons for upper management.

Confidential, Wilmington, DE

QA Analyst

Responsibilities:

• Provided QC Configuration Management and Software Testing for the Citibank Payment System (CPS) and CitiChecking Applications (CCA).
• Wrote test plans and executed tests using the SDLC. Reported any defect findings to management and development.
• Created new or modified batch jobs, procedures and control cards in the test environment. As part of the test CCA nightly and weekend refresh project, setup numerous jobs to copy data from the production region. Batch jobs are automated in the OPCT application; a batch automated scheduler. Was part of a five person weekly rotation as the REFRESH monitor. Duty required monitoring jobs throughout the day, end of night, and weekends. Debugged all jobs that failed.
• Unloaded and loaded DB2 tables when requested by QC users. Used MQ Series to browse channels and queues of incoming and outgoing payments from internal and external customers.
• Provided daily support for CPU-to-CPU testing by making connections in CCA to receive and send payments. Investigated any issues with payments and reported findings.
• Developed SQL queries to access DB2 tables via SPUFI, Platinum Tools and Query Management Facility (QMF). Reports consisted of Account Profile information, Daily Ledger/Available Balance Reports, Financial History Inquiries of (CR/DB) and various adhoc reports per QC User's requirements.

Environment: Mainframe environment, DB2, QMF, SQL, TSO, JCL, Fileaid, MQ Series, SPUFI, Platinum, MS Office

UAT Analyst

Confidential

Responsibilities:

• Added and modified new ACH profiles to the PEPs application.
• Conducted byte checking of ACH files to ensure NACHA standards are met.
• Ran collection and distribution batch jobs of all test files. Validated file totals to collection totals.
• Prepared UAT Approval for Promotion of client to production
• Processed test files generated by other application for End-to-End testing.
• Processed Return Items Processing.
• Reviewed all new service request to ensure documentation is accurate and complete before assigning.
• Created and tested new Trading Partner’s profiles in the CPS application. Wrote test scripts for new and existing customer implementations using EDI810, 820, 821, 823, 824/997, 827, 828, and 835 Transactions.
• Mapped incoming and out-going data using File-Aid. Documented test results and defects, which are for-warded to projected management and then forward to the Trading Partner’s.
• Wrote new processing procedures for the Operations Department. Communicated with the data center when adding new production job and dataset names to be added to the automated scheduler.
• Participated in Y2K testing.
• One of several UAT Analyst selected to test the VSAM to DB2 conversion project.
• Managed the test EDI VSAM files and DB2 tables to ensure efficiency of application processing. Provided coverage as production support when problem’s occurred in a daily production environment. Tested Trouble Report’s when production programs required immediate fixes.

Environment: Mainframe environment, DB2, QMF, TSO, JCL, Fileaid, MQ Series, Platinum, SPUIFI, MS Office

Senior MIS Specialist

Confidential

Responsibilities:

• Created on-line reports from the Automated Investigation Retrieval System for daily use by customer service managers and senior management.
• Chaired weekly meetings with management to discuss investigations that failed per standards.
• Presented the MIS in a monthly report to senior management from a database.
• Uploaded ASCII files for courier billing items into the mainframe to charge external customers. Executed application jobs to print though TSO when management requested reports. Responsible for telecommunication issues and assisted personnel with PC hardware and software problems.