SUMMARY

• Around 10+ years of experience in Software Industry with Quality Assurance and Manual, Automation Testing of Web Applications and Mobile applications with specialization in testing of telecom billing applications.
• Performed Mobile testing on various Android and IOS devices.
• Experienced in effectively executing multiple projects with Customer Interface and proven team management skills with proficiency in mentoring individuals to maximize levels of productivity.
• Excelled at communicating with business partners to provide accurate report and information on the project status and initiatives especially in Onsite - Offshore Models
• Strong experience in analyzing and testing the Telecom, Healthcare, Banking applications.
• Participate in project Test Team requirements reviews and walk-troughs including Test Estimations, Test Plans, Test Cases/Scenarios, analyzing Test Results, Test documentation, Report generation and Post-Implementation support.
• Experience in Functional Testing, Regression Testing, Integration Testing, Validation Testing, System Testing and User acceptance testing (UAT)
• Performed Web based application testing using HP QTP, HP ALM, HP QC, TDP and proficient in Manual Testing.
• Expertise in validation of OSS (Operational Support) which includes Order Management and Provisioning process which informs the Order Management about the result of Customer Service Request and updates the billing system to start the billing for the given customer .
• Roles include testing OMS interconnectivity with different billing modules, testing of different life cycle of Orders, and Usage Processing.
• Experienced in coordination with other application teams during preparation of Test Data (TDM)
• Performed Web based application testing using JIRA, HP QTP, Selenium. HP ALM, HP QC and proficient in Manual Testing.
• Good experience in Waterfall, Agile Methodologies of SDLC including SCRUM
• Experienced in coordination with other application teams during preparation of Test Data (TDM)
• Good experience in Web Services testing using SOAP UI, XML, and WSDL.
• Excellent work experience in Oracle Database
• Experience with database tools such as TOAD and SQL Developer
• Excellent Communication, presentation, problem-solving and analytical skills.

TECHNICAL SKILLS

Software Methodologies: Agile, Waterfall Methodologies.

Programming Languages: Java, XML, HTML, VB Script

Database: Oracle

Tools: HP ALM/QC, Jira, Rally, Appium, QTP TOAD, SQL Developer, JIRA, ALM, QC, GIT-HUB

Operating Systems: Windows XP/7, iOS V5/6/7/8, Android OS v1.5/4/5/0 UNIX, Ubuntu - Linux

Web Browsers: Google Chrome, Internet Explorer, Firefox, Safari

Domains: Telecom, Healthcare

PROFESSIONAL EXPERIENCE

Confidential, KS

Mobile QA Lead /Coordinator

Responsibilities:

• Perform mobile testing on Various Mobile devices IOS, Android for the My Confidential app.
• Lead Cross-Functional Project teams to meet deadlines, define scope and manage converging opinions to develop final services
• Identifying Integration User-Stories and Tasks during the Confidential Grooming, Confidential Planning Sessions.
• Managing and coordinating ARP,DRP and MRP releases.
• Managing New configurations and offer changes, Promo.
• Participating in defining Service packages, Pricing Packages, Discount packages, billing offers, Ordering components and Product specs.
• Perform static testing on new requirements and getting sign of from client.
• Oversees the testing events and manages the defect process for the project.
• Coordinating with Business (UAT) team and involved UAT Life cycle (creation of Use cases, execution, defect creation, assign development team)
• Attending Daily Stand-up meetings, as part of the Confidential meetings, for the QA Integration Team.
• Maintain Confidential billing for Enroll autopay, manage payment methods, Payment, activity, view my bill, bill invoice, payment arrangements (Single,Split), API’s testing, UI usability testing.
• Coordinate with business-side clients to deliver attractive, easy-to-understand screens that appropriate reflected the company's fulfillment workflow
• Attend Requirement Review meetings and prepared use cases and Test Scenarios
• Served various Ad-hoc projects by leading and bringing the users and cross-functional teams on the same line
• Creating Test Cases using ARD Models and ensured 100% coverage of requirements and getting sign off from the client.
• Providing Test estimations for test deliverables
• Estimate test effort and coordinate test schedules with overall project schedule
• Preparation and review of Test Plan for the assigned phase of testing
• Performing Manual testing based on business requirements using Jira, SOAP UI, using itunes to pull logs on IOS device and Android studio for Android devices.
• Involved in Test Data Management (TDM) to prepare the Test data which needs of testing by ensuring that teams are using the Quality of Test Data, correct format, proper environment at the proper time.
• Performed Regression tests using Selenium Web Driver with data driven framework for the most commonly used dashboards
• Coordinate with business team for implementing of new or revised the standards, policies, rules and document the issues and resolutions throughout the project lifecycle
• Review User feedback to accommodate requirements and support UAT test efforts
• Worked on Offshore-Onshore delivery model and effectively run through the triage calls

Environment: SOAP UI, PuTTY, Eclipse, XML, Agile Methodology, Itunes,Android studio.

Confidential

QA Lead /Coordinator

Responsibilities:

• Lead Cross-Functional Project teams to meet deadlines, define scope and manage converging opinions to develop final services
• Identifying Integration User-Stories and Tasks during the Confidential Grooming, Confidential Planning Sessions.
• Oversees the testing events and manages the defect process for the project
• Running End of Day (EOD) and End of Cycle (EOC) Billing/Invoicing from AMC - Amdocs Monitoring and Control tool.
• Coordinating with Business (UAT) team and involved UAT Life cycle (creation of Use cases, execution, defect creation, assign development team), API’s testing, UI testing.
• Attending Daily Stand-up meetings, as part of the Confidential meetings, for the QA Integration Team
• Coordinate with business-side clients to deliver attractive, easy-to-understand screens that appropriate reflected the company's fulfillment workflow
• Attend Requirement Review meetings and prepared use cases and Test Scenarios
• Served various Ad-hoc projects by leading and bringing the users and cross-functional teams on the same line
• Creating Test Cases and ensured 100% coverage of requirements and getting sign off from the client.
• Providing Test estimations for test deliverables
• Estimate test effort and coordinate test schedules with overall project schedule
• Preparation and review of Test Plan for the assigned phase of testing
• Expertise in validation of OSS (Operational Support) which includes Order Management and Provisioning process which informs the Order Management about the result of Customer Service Request and updates the billing system to start the billing for the given customer
• Performing Manual testing based on business requirements using Jira, SOAP UI, tools.
• Involved in Test Data Management (TDM) to prepare the Test data which needs of testing by ensuring that teams are using the Quality of Test Data, correct format, proper environment at the proper time.
• Coordinate with business team for implementing of new or revised the standards, policies, rules and document the issues and resolutions throughout the project lifecycle
• Review User feedback to accommodate requirements and support UAT test efforts
• Worked on Offshore-Onshore delivery model and effectively run through the triage calls

Environment: SOAP UI, PuTTY, Eclipse, XML, Agile Methodology

Confidential

Test Lead

Responsibilities:

• Manage and lead test team and involved in test planning, test preparation and test execution activities in adherence to standards for System and UAT Testing
• Understand the testing effort by analyzing the requirements of project.
• Prepared System, Regression Test strategy document to be followed before every release.
• Performing Manual and Automation testing based on business requirements using Jira, SOAP UI, REST tools.
• Involved in creation of UAT Test Conditions, Business Cases, Stepsexecution of UAT Use Case Scenarios, Recording Defects, Sign-Off Delivery
• Serves as an escalation point for issues within UAT test planning and execution
• Ensure areas are identifying test data requirements and document with the assistance of the various project testers for the assigned area
• Expertise in validation of Pre-Ordering in Wholesale Access Ordering like CFA (Customer Facility Assignment), Customer Address Validation.
• Follow project milestones and be responsible to create test data and executes test scripts and defining test plans from functional, regression and performance testing through acceptance for Web Services/APIs (SOAPUI), ), API’s testing, UI testing.
• Worked on Web Services and Tested XML data for validity. As part of Web Testing used SOAP UI for verifying Request-Response data
• Performing Cross-platform, Functional, Regression testing, UI testing for mobile app using Appium test automation framework
• Worked on Telcom billing systems like CABS and TIRKS
• Prepare Traceability Matrix sheet to ensure everything is in place and we have not missed anything, before execution starts
• Create testing strategies, plans and project documentation using risk analysis methodologies, tools and that align with the development approach/methodology selected for the project and schedule, cost estimates, test cases, defect logs, test phase closure reports, entry/exit criteria
• Expertise in Test Data Management to prepare the Test data by ensuring that are using the Quality, correct format, proper environment at the proper time.
• Expertise in using the CICS screens to validate the Customer personal information like Customer Address, SSN, Phone, etc.
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Prioritize testing tasks based on goals and risks of projects and ensure testing milestones, activities and tasks are completed as scheduled
• Performed Integration testing with the Web Service and overall System testing.
• Expertise preparation of test case design, and validate the Billing process like Customer Info, Discount Info, Payment Info.
• Participate in test case creation and test case execution when required to ensure test teams meet project timelines
• Ran Smoke Tests on a bi-weekly basis for a Release Validation Testing
• Setup meetings with Lab to understand Requirement/Lab diagram
• Setup daily status call and discuss testing progress and Defects/Issues
• Used HP ALM for Bug Tracking for logging, evaluating and reporting bugs

Environment: HP ALM 11.0, JCL, Oracle, JAVA, Jenkins, CICS, File-Aid, Agile Methodology, Rally, Eclipse