SUMMARY

• Over 14 years of experience in the software industry with 6 years of development and 8 years in the role of QA Analyst and Business Analyst.
• Excellent understanding of Software Development Life Cycle (SDLC), Software Test Life Cycle (STLC), in both Agile and waterfall methodologies.
• Proficient in analysis of business requirements, use cases, design documents, user stories, diagrams, data flows and other business and technical documents in preparation for test case, test plan and test script development.
• Participated in various level and phases of testing (Functional, SIT, Regression, UAT, Smoke, Load) on multi - platform including web sites (desk top, mobile) using different browsers (Internet Explorer, Chrome, Firefox, Safari), middleware, distributed and mainframe.
• Proficient with relational databases and backend testing.
• Experience in mentoring resources, conducting appraisals.
• Good customer facing and communication skills.
• Experience in participation and preparation of test artifacts such as test cases, test strategy, test plans, traceability matrix, test estimation, test closure and postmortems of project, sprint retrospective and lessons learned.
• Very well versed with Release Management and Agile Project management with DevOps Model.
• Experience in preparing Statement of Work (SOW) and Service Level Agreement (SLA).
• Responsible in recruiting and identifying the resources for Client.
• Experience in managing medium sized off-shore teams.
• Comfortable with a wide array of domains such as mortgage, credit card services, banking, entertainment, media, news system management, finance, and telecom.
• Experience in preparing data for QA and UAT.
• Experience in testing APIs using tools such as SoapUI and POSTMAN
• Experience with JIRA, TFS, QC, MTM and various other defect tracking and testing tools.

PROFESSIONAL EXPERIENCE

Confidential

QA Team Lead

Responsibilities:

• Involved in testing the implementation of the new IVR system for 26 Business Units in North America.
• Conducted daily scrum meetings to get update on testing done and to be done on daily basis and to know if there were any impediments.
• Involved in generating test execution reports and updating stakeholders on the status of testing on weekly and bi weekly basis.
• Involved in conducting working sessions with the development team and product owner to address any issues during the testing process.
• Involved in conducting daily defect triage meeting with the development team to triage all defects found during testing process.
• Involve in assigning task to the team members.
• Experience in understanding the call flows and come up with test scenarios to test the various branches of the call flow.
• Involve in testing end to end scenarios for the call initiated in IVR and verifying the same at backend.
• Prepared testing QA and UAT data.
• Prepared training material and providing training to the end users and the UAT team.

Confidential

Senior QA

Responsibilities:

• Tested the SSIS package which encrypts and transmit PDF files to Azure and decrypt the retrieved contents from the company’s web site.
• Verified the processed and converted millions of PDF files.
• Tested the stored procedures that were fine tune for fast queries and data updates.
• Tested the process which validates the data integrity of millions of the converted files.
• Verified and tested several web sites that used the older .net framework version 2 and 3.5 to the more current 4.5.2 version in order to use the latest restful API’s.
• Tested the web application, console application and SSIS packages to process cell phone eligibility claims for multiple states. (TXLIDA, USAC, VMU, AT&T)
• Experiences in testing millions of Robo text messages as reminders and exporting it to the vendors as .csv files.
• Performed database transactions using Restful Web API.
• Assisted team members to properly use WinSCP to transmit data files via SFTP in SSIS.
• NRT (Near Real Time) Review API testing using Postman tool.
• Involved in testing Real time review of customers from 14 prepaid carrier using SOUP UI

Confidential

QA Project Manager

Responsibilities:

• Own the quality and performance of the user experience across all brands.
• Supervise both onsite and off-shore testing resources to deliver the project.
• Contribute to the sales process as the key technical resource.
• Responsible for scoping projects and preparing project and budget estimations.
• Point of contact with the client to interact with them on a daily basis.
• Coordinate with offshore test team and administer all processes and procedures and ensure compliance to all quality goals.
• Prepare reports for all project statistics on weekly, monthly and quarterly basis.
• Analyze all project metrics.
• Evaluate all customer complaints for quality and escalate issues if required.
• Manage all communication with business partners and senior management to achieve all deliverables.
• Manage 26 offshore resources with almost 15 simultaneous projects.
• Initiated and drove the post-mortem detailing hot fixes and rollbacks.
• Resource planning based on the upcoming projects.

Confidential

QA Analyst

Responsibilities:

• Responsible for designing, developing, and executing quality assurance testing against multiple applications, including the full suite of Supply Chain Applications, Subscriber Management Applications, and Back end Billing system. Testing both Front end and back end of SiriusXM Subscriber Management System (SMS).
• Bug report and tracking through JIRA.
• Test planning, execution, evaluation through HPALM (QC).
• Extracted Production Data through ATT Extraction scripts for testers to test the system.
• Master Data Sheet (MDS) and Raw Data Sheet (RDS) analysis. Chase Paymentech 120 byte Encryption-Decryption
• End to End Testing.
• Involved in Omniture web analytics, and site catalyst testing.
• Web services testing using Soap UI.
• Provided legacy/production data to the ESB test team