Senior QA Lead & Support Advisor Resume

SUMMARY

Leader of software applications testing with a track record of successful business, security, quality assurance and end - user user acceptance management for medium to enterprise scale projects. Extensive background in the full life cycle of applications and software release processes including Agile/SCRUM, XP, Waterfall, CMM, and SDLC waterfall methodologies.

TECHNICAL SKILLS

Leadership: Leading, managing, formal instruction, mentoring, budgeting, support and test lead within various departments using onshore and offshore model

Defect Tracking: VSO, TFS/VSTS, Practitest, Quality Center, Manual tracking with MS-EXCEL & Word, JIRA and Bugzilla

Methodologies: Freeman Development Life Cycle, SDLC, CMM, CMMI, ISO9001, XP, Waterfall, AGILE, Business Process Testing

Platforms/OS: Windows 10 through Win 1.0 (Inclusive of WinNT), UNIX (HP, Sun Solaris, AIX), RedHat, Linux, (Phone and tablet) iOS and Android, SQL/Oracle Database querying.

Testing Tools: VSO, TFS/VSTS, Practitest, Manual test logging, Mercury Test Director / Quality Center and BPT Components and Selenium for Web and Java.

GUI/Tools: Office365 through Office v1.0, MS Project, MS SharePoint, MS Visio, Toad, Postman, Oracle Client

PROFESSIONAL EXPERIENCE

Confidential

Senior QA Lead & Support Advisor

Responsibilities:

For Freeman Virtual shows evaluate Tier 2 issues and attempt to recreate reported issues for these shows.
Point of contact for front line (Tier 1) issues for multiple virtual shows simultaneously.
Customer liaison for issues Tier one cannot resolve in a timely manner.
Point of contact from support group to the many systems that it takes to run a virtual show.

QA Lead & Support Advisor

Confidential

Responsibilities:

Lead testing and support staff of 1 person locally and 2 to 8 offshore, depending on the size of the project.
Coordinated testing of large to medium scale eCommerce projects that identified, tracked issues until verification and resolution, decrease time frame for testing through automation and increase repeatability for all test cases.
Developed daily, weekly metrics for support and releases of the application for management.
Trained new hires for Associate Support Analyst role.
Provided training to help desks and call centers prior to new release being implemented on e-commerce site.
Migrated all testing test cases and testing/support issues from a manual system to an off-site system called Practitest and then migrated pertinent information to TFS/VSTS/VSO.
Created, maintained, and administered all testing and support reports for the e-commerce team.
Evaluate all requirements use cases prior to delivery to validate that they are testable, creatable, and measurable. This has saved hours of development and redevelopment time by “getting it right the first time”.

Confidential

Supply Chain Application Test Lead

Responsibilities:

Test and lead large to small scale testing projects (QTP automated and Quality Center 10.0 manual) with teams from 1 to 5 testers for Confidential Supply Chain for project that added functionality to applications.
Accurately requested data test environment and data scenarios for Oracle, DB2 and mainframe applications for projects assigned as well as designed a method for future projects to easily request the same environments.
Estimated resource allocation for assigned projects, developed templates used for resource estimation.
Professional handling and communication of all testing defects and fixes in the testing environment.
Designed and performed instruction for business testing users on the use of the Quality Center Test Plan and Defects Modules. Also instructed management on the report generator within QC.
Wrote, executed, documented, and validated test cases for all phases of written for all test cases to assigned project. Presented components to business for approval of flows and testing methodologies.

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