PROFESSIONAL PROFILE:

• Accomplished and results - driven IT professional with over 20 years experience in software quality assurance, project management, security/compliance, process improvement, and quality-management of systems/processes in multiple environments in a wide range of organizations.
• Specializing in security software/hardware services, Casino operations, IBM midrange computer systems (specifically, Quality Assurance including automated test scripts, customization of existing tools, data mining, data warehousing, as well as customer-driven security software).
• Proven record of significantly improving and revamping the Quality Assurance, standards, and build/release methodology for organizations, as well as successful implementation of new and highly-effective QA departments and processes for organizations that previously had none in place.
• Extensive knowledge of in-house server configurations, complex multi-site, and multi-domain environments, various Microsoft Desktop and Server platforms, Linux Desktop and Server platforms.
• Solid e xpertise in setting up and maintaining networks, routers, switches, firewalls, operating systems, email servers, database servers, change management servers, web application servers, and web servers.
• Extensive experience in Casino and Gaming systems including understanding of end-to-end processes and interfaces, test lab implementation and methodologies, legacy application, products and architecture.

TECHNICAL EXPERIENCE:

OPERATING SYSTEMS: IBM iSeries System i, Linux, UNIX, Windows Servers, Windows Desktop, Windows CE

LANGUAGES / DATABASES / SOFTWARE / UTILITIES: Fiddler Web Debugger, JIRA Bug Tracking, SAS, Bally ACSC, ATI Oasis, MS SQL Server, Informatica, Java, Wireshark, Filezilla, ID Innovations Programmer, MS Project, Bugzilla Bug Tracking, PHP, Perl, SSH, MySQL, DB2, HTML, XML, Apache2, Flash, SharePoint, Microsoft Visual Studio, Microsoft Office, Microsoft Visual SourceSafe, Microsoft SQL, SQL Server Management Studio, Oracle VM Virtual Box, Putty,, Rational Visual Test, Continuus Problem Tracker, Microsoft Visio, PVCS, Tandem Basic, Microsoft Quick Basic

HARDWARE / MISC.: PC’s (Intel and AMD), 68000, HP-3000, Tandem, IBM AS/400, IBM iSeries, WatchGuard Firebox Appliances, Modems, Gateways, Ethernet, Printers, CD/DVD readers & writers, Tape Backup, multi-user Network Cards, Multi-Port Serial I/O cards, Drive configurations (mSata, SATA, SCSI, IDE), USB Config, Terminal Emulators, Transfer Protocols (FTP), Wireless routers/switches

PROFESSIONAL HISTORY:

QA Test/Project Manager

Confidential, Las Vegas, NV

Responsibilities:

• Comprehensive QA and full cycle project management (from product conception, prototype, field trials, and release) of new casino games.
• Work with SAS (Slot Accounting System - Protocol Version 6.02) testing and reading meters generated.
• Compare panel meters with SAS meters to verify SAS picking up the correct meter info using Long Poll for meter reading.
• Poll SAS data from field trials systems. Design tests (using Excel) with re-use in mind to fast track testing. Generate custom quick commands (for SAS) to read individual and group meters.
• Ensure that tilts, bill validator, and ticket printer are tracking correctly, and that game information is being added to the meters accurately.
• Track and report across multiple casinos YTD, 7-day, coin in/out (using SQL and Excel), Develop fact-based measures of test efficiency, effectiveness and gaming system readiness.
• Manage warehouse inventory and staff ensuring availability of parts required for system construction. Track and manage the QC/QA of gaming systems prior to delivery to properties. Implement multiple time-saving, and cost-effectiveness improvements (inventory protocol, analytics, quality control procedures, timely delivery processes).

IT APPLICATIONS MANAGER / TEST LAB MANAGER

Confidential, Las Vegas, NV

Responsibilities:

• Establish a multi - property environment within the Test Lab to include Bally CMS, ACSC V13, ATI Oasis, and IGT Advantage.
• Managed the setup of multiple slot assets transmitting to game nets through Perle and Ethernet to CMS/Oasis/IGT including slot asset acquisition, server VM setups, iSeries, and Oasis Poller.
• Created a 16-station training environment within the Test Lab for Boyd personnel to access created scripts, shortcuts, and links for training and testing multiple applications.
• Added Original Software Test and Automation Suite Qualify to the Test Lab to record training sessions to allow for debugging issues and documentation inclusion.
• Utilized Wireshark in Test Lab to track packets between servers and ensure that expected activity/data is transmitted from server to server. Also determine if non-essential information is being transmitted and determine if any call home features exist in the software.
• Monitor and maintain servers (Microsoft, Redhat, iSeries) and applications within the Test Lab environment.
• Installed ABL - Strategi into all test iSeries and configured for use.
• Created PowerShell scripts to retrieve server (MS, Redhat, iSeries) status, uptime, and verify that servers are on-line and available 24/7.
• Worked with QA in an advisory position providing recommendations on Test Lab/QA integration, automation of test scripts, creation of test plan and test cases.
• Work with Development on procedures and corrective action process to ensure quality and most effective Test Lab utilization.
• Interface with and advise multiple Project Managers within different environments re: Test Lab available components and optimal methods for utilizing Test Lab environment and meeting objectives.
• Work closely with all department heads to establish their Test Lab requirements and actualize a dynamic Test Lab fully adaptable to meet multi-departmental needs.
• Vendor management facilitating optimal lab functionality, per hardware, software, and interface requirements, ensuring peripherals are optimized and communicating with the host environment, .

WEB APPLICATION TEST ANALYST

Confidential, Las Vegas, NV

Responsibilities:

• Troubleshoot and Black Box Testing/analysis of existing web application to identify problem areas/existing defects and provide remediation recommendations.
• Wrote and implemented automated test scripts to convert EMIS load sheet data spreadsheet to NIS load sheet data spreadsheet format (manual conversion took up to an hour per sheet, with script would take only 6 seconds or less per sheet).
• After conversion load sheets were ready to upload to web as they were now formatted correctly.
• Black box (front - end) testing of an existing web application to find problem areas and any existing defects.
• Load and performance testing of web application and determine whether application was ready for transferring to internal user base for a Nevada energy corporation.

QA MANAGER / PROJECT MANAGER

Confidential, Las Vegas, NV

Responsibilities:

• Establish QA processes while managing multiple testing requirements for multiple data warehousing projects required for hotel/casino properties including the upgrade and implementation of Bally Technologies ACSC (point - of-play data warehousing of player account/rewards info, session points, jackpots, promotional credits, casino and hotel promotions, trends analysis, etc.).
• Hands-on management of QA department including, but not limited to, developing complex SQL queries, analytics/theoreticals, and Enterprise Data Warehousing (EDW) on the Teradata platform using SAS tools. Heavy data integration including Extraction, Transformation, and Load procedures.
• Create automated test scripts (for Ballys ACSC data conversions - v.10.1 to v.11.5) that provide significant increase in speed of test plan execution and number of patron records analyzed.
• Management of test environment (6 AS/400 systems). AS/400 administration including monitoring security breaches, error log(s), database, log space, user activity and resource utilization. Create icons, user profiles, passwords, and appropriate authorities to allow test system access for 30+ onsite and remote testers.
• Develop test cases for development testing, COTS applications and UAT.
• Setup and administration of JIRA Bug Tracking including issue logging and reporting.
• Verify and document gaming statute and regulatory compliance of test processes.
• Work closely with project managers to facilitate milestone tracking and ensure project(s) objectives are maintained. Produce database queries and MS Excel spreadsheets to assess and report progress against deliverable milestones.
• Problem-solve schedule and resource conflicts relative to scheduling for multiple projects. Daily UAT test calendar creation, UAT progress tracking and communication templates.
• Management of QA engineers including technical mentoring and chair team meetings to classify and detail p rocesses such as test execution, issue triage, prioritization and bug fixes to ensure that the entire test team understands the tasks associated with each process.
• Define and track QA metrics.
• Liaison and troubleshoot with off-site developers to resolve defects and retest.
• Conduct inter-departmental meetings, provide assessments to senior management, publish daily testing progress recaps, and initiate/manage escalations . I dentify and facilitate strategies for increasing test efficiency throughout QA test cycle.
• Project Manager of the RTDM (Real Time Decision Management) process from start to implementation.
• Managed project to implement RTDM into multiple casinos.
• Created and maintained project plan that communicated tasks, milestone dates, status and resource allocation.
• Coordinated delivery of development (beta) and production releases that met quality assurance standards.
• Assisted technical team in design and development tasks.
• Assisted test team in creating test plans and testing efforts. Worked with and maintained third party issues, fixes, and maintained third party and internal team coordination.
• Worked with and scheduled meetings as needed and also held regular status meetings.

IT CONSULTANT

Confidential, Seattle, WA

Responsibilities:

• QA development, implementation and technical setup of entrepreneurial Confidential company supporting the technical needs of the AS/400 community.
• Short-term/temporary assignment (on a volunteer basis) providing IT consulting services including;
• Setup and administration of multiple IBM midrange systems, Linux and Windows servers.
• Created and implemented QA department for new tools software in development.
• Networking setup and configuration.
• Setup and administration of Bug Tracking on Linux platform.