SKILL:

Agile Scrum Process, Microsoft TFS, Workday, Mercury Quality Center 9.0, Mercury Test Director 7.2, Mercury Quick Test Pro, Mercury WinRunner 7.0, Rational ClearCase 2002, Rational ClearQuest 2002, Rational SoDA, ProblemTracker, Microsoft SQL Server, Query Analyzer, SQL Navigator 4.0, XML Spy 4.0, Microsoft Office 2000, Microsoft Windows 2000 and XP, Rational Unified Process (RUP), UML, XML, HTML, Fluent in Spanish (oral and written).

PROFESSIONAL EXPERIENCE:

Confidential, Grapevine, TX

Senior Software Analyst - Workday Integration Tester; Sharepoint tester

Responsibilities:

• Lead QA tester for Workday. Workday is an on-demand cloud based HRIS software solution. My role is to provide QA services for the integrations. Integrations (packaged and studio custom) are little applications built on an object oriented (similar to Java) language that either receive or send files containing HR data. This data is highly confidential.
• Attended the week long Workday training course: Workday Fundamentals in, at the Workday headquarters located in Pleasanton, California.
• The integration files are either inbound or outbound. Both are supported. They are endpoints between two locations as a means to send or receive data to/from Confidential ’s vendors.
• Workday 19 was what was implemented. I have supported the QA efforts up to WD 22
• Currently test modifications to existing integrations or test brand new integrations
• Launched and scheduled integrations during the implementation. 40 total integrations
• Tested the integrations to identify either successful completion or the reason for errors and warnings
• Have experience with report writer, writing custom reports and using calculated fields.
• Ensured successful file delivery via FTP with the vendors
• Communicated and worked directly with many of Confidential ’s vendors for benefits, 401k, payroll, live checks, FMLA, state of Texas new hires, drug screens, general ledger, tax rates
• Worked with the HRIS team and provided technical support including some production support
• Worked in a variety of tenants, up to 6 at one time
• Performed a variety of transactions inside of Workday such as promote, hire, transfer employees, change job, terminate, promote, demote, view payroll input, view deductions, view benefits, modify reports, and have some exposure to EIB loads
• Tested the Confidential intercompany Sharepoint website: news submittals, document submittals, publishing documents, approving news and documents from Sharepoint backend, testing Sharepoint Calendar (adding events, making events action items) Tested home page tile layout, links, action items, user controlled views. Views are driven by user’s security in AD.

Confidential, Irving, TX

Senior Quality Assurance Tester

Responsibilities:

• Tester for the EDH 7-11 project. EDH=Enhanced Hub Dispenser which is a piece of (Gilbarco) hardware that translates communication and messaging from the POS to the pinpad, fuel pumps and carwash. This will be used for 7-11 stores who are partnered with major oil companies such as Conoco and Exxon.
• Test CPM (card parameter management) for credit, debit, store value cards
• Create test cases in Quality Center for credit, fuel and carwash
• Test communication from the back office to the POS, EDH and Gilbarco fuel pumps
• Perform database validation using SQL queries on an oracle database. Query Express.
• Perform a variety of transactions such as sales, refunds, gift card balance inquiry on POS and devices such as pin pads and scanners
• Confirm communication and authorization to the credit card hosts such as Heartland (credit), Incomm (giftcard), Pay Near Me and Fidelity (checks)
• Perform a variety of test scenarios on the fuel pumps such as prepay auths, post pay, credit drive offs, maximum shut off amount, receipt and screen validation.
• Validated settings and configuration in the POS’ back office such as cashback limits, signature capture, age validation, end of day reports, cash summary reports, fuel prices, etc

Confidential, Grapevine, TX

QA Lead

Responsibilities:

• Served as QA lead over 5 other QA resources: responsible for projects, updating QA status, providing direction and leadership to the QA members, solving problems, escalating issues, reviewing the test cases, identify gaps in test case coverage, provide test estimates
• Create customer accounts and orders on Confidential .com
• Create and maintain orders in AS/400 CWD order management system
• Edit libraries, run jobs, review errors in AS/400 system
• Tested Biztalk communication layers to ensure order messages and credit settlement messages are flowing properly
• Pushed orders through the fulfillment applications (EFS, LFS, OFS, CFS) down to the AS/400 WM (warehouse management) so that they are shipped.
• Validated data at the SQL level by writing my own queries in Microsoft SQL Server 2008
• Wrote test cases and test plans for all sized projects.
• Received training in the Agile Scrum process
• Attended daily scrum meetings, review stories in backlog, estimate hours for stories and tasks for each sprint and attend sprint retrospectives
• Worked with the front end web team as projects require integrated test efforts.
• Performed the following types of testing: functional, integration, regression and performance and UAT
• Used Microsoft Team Foundation Server (TFS) to track defects, create test cases
• End to end to testing across multiple systems: web, order management system (CWD), IMS (inventory Managament system, sql database), Middleware (ETL), Brian backend, Sales Audit and various other downstream apps. Confirmed ESALES file created by our end of process which contains transactional data is processed by Middleware and fed to downstream apps.

Confidential, Irving, TX

Senior Quality Assurance Analyst

Responsibilities:

• Create and manage member accounts in the web admin portal.
• Create promotions and offers and issue them through transactions on the POS. Redeem said reward issuances on the fuel pump in the QA lab.
• Verify reward issuances and reward redemptions with backend database tests using SQL and MySQL on an Oracle database. Validation is performed using Oracle SQL Developer.
• Create several runs of Load Performance testing and benchmark times to pinpoint optimal performance. The load test tool is an “in-house” developed tool.
• Test data migration of accounts and rewards moving from the legacy RME application to the new RM application.
• Write test cases and test plans.
• Maintain project status and defect tracking, and attend all product meetings.

Confidential, Grapevine, TX

Quality Assurance Analyst-Team Lead

Responsibilities:

• Test the Middleware process by verifying files are translated and received by both the backend and the front end. This includes domestic and international. ETL testing.
• Load test and Regression test the Middleware engine for domestic and international stores
• Validate Middleware can handle exceptions and errors from the POS and still process stores without crashing
• Perform end-to-end testing on the internet applications using QTP scripts
• Test the front end website by placing orders, creating user accounts, verifying GUI updates
• Test the credit card authorizations in conjunction with Cybersource
• Test affiliate feeds to ensure orders are received and processed
• Test the fulfillment process of orders from the front-end (website) all the way down to the warehouse and shipping levels
• Create POS transactions in the QA lab on the QA stores including International stores
• Verify data is received from the POS to the backend ( corporate side) and vice versa
• Use SQL Enterprise Manager and SQL Query Analyzer to verify data
• Report and track defects using Mercury Test Director
• Write test plans and test cases, conduct review sessions for each
• Write User Acceptance Test (UAT) documents to be used in UAT testing
• Work side by side with the developers and DBA’s throughout the duration of projects
• Request code pushes for fixes and builds by working with Engineering
• Implement various executables, dll’s and other applications in the QA environment in preparation for testing or for production deployment

Confidential, Plano, TX

Quality Assurance Analyst-Team Lead

Responsibilities:

• Attended meetings with other team leads and managers of the IT department
• Attended meetings with the clients and users of the product
• Escalated defects to development
• Ensured QA testers were making test deadlines
• Held weekly staff meetings
• Set daily assignments and tasks for the team including delegation of tasks
• Sent daily status reports
• Tested the grocery POS for various customers including Publix, Albertsons, Schnucks, BigY
• Wrote test cases and test plans using Mercury Test Director
• Maintained the QA lab by fixing registers and peripherals, installing software, removing old hardware, etc

Confidential, Dallas, TX

Quality Assurance Tester-Team Lead/Technical Support Analyst

Responsibilities:

• Executed functional and regression testing for build releases.
• Tested a robust and highly complex web application including the UI, compatibility, and HTML page interactions, java script and user configuration.
• Tested an XML based data integration tool.
• Test a complex filtering and reporting system with XML, HTML, PDF or Excel outputs.
• Test all levels of web application security including user class, page level, user actions and field level.
• Served as test lead for the Dallas QA team overseeing all projects.
• Held “bug review” sessions after each test pass to determine go/no-go decisions.
• Wrote and maintained test cases
• Investigated, escalated and tracked defects throughout the “bug” lifecycle using Problem Tracker.
• Travel to the client site to perform QA duties and work side by side with the client’s internal QA team and Project Manager.
• Worked closely with the development team in resolution and investigation of defects.
• Worked closely with all levels of management including the CTO.
• Provided technical support to clients using the system.
• Interacted directly with the clients and users from Chipotle, Blockbuster, Yum Brand foods (Pizza Hut, KFC, Taco Bell), Circuit City

Confidential, Grapevine, TX

Quality Assurance Analyst

Responsibilities:

• Tested Point of Sale (POS) transmission processes to ensure that all files, store changes, price changes, product information, etc are properly made on the corporate side (backend) and are successfully sent to the POS.
• Queried Btrieve database tables in SQL scope by writing SQL scripts.
• Tested the external communications and transmissions of store information files.
• Created new store information that would be sent to more than 2000 stores. Migrated information to new table structures, POS Requests.
• Reviewed software requirement specifications and technical design documentation to use as the foundation for test case writing.
• Wrote test cases using Mercury Test Director
• Entered and maintained defects using Mercury Test Director

Confidential, Hurst, TX

Technical Writer and Quality Assurance Analyst

Responsibilities:

• Used Mercury Test Director and Winrunner to write and execute test cases.
• Experienced full use of Rational Unified Process (RUP), including Phase reviews, Project Initiation, Analysis and Design, Use Case Modeling and UML, and Change Management.
• Generated defects reports using Rational SoDA of the Rational Enterprise Suite.
• Tracked and managed defects and changes using Rational ClearQuest of the Rational Enterprise Suite throughout iterative development and testing cycles.
• Manually tested web applications from a Windows system that ran on a Unix box. Tested an end-tier Java voice application which used Nuance voice recognition technology and grammar packages. User authentication, operator backup, grammar changes, grammar confidence scores and voice system’s ability to return profiled items to the user were all tested.
• Tested a Java enterprise billing and provisioning application used for creating and managing customer accounts. This included testing credit card functionality that used Payment Plus APIs (Application Programming Interfaces) which were connected to Paymentech systems. Through database SQL queries on an Oracle 8i database, verified that accounts were correctly created and updated.
• Tested a desktop call center application written in C++ that launched a web application. Call flow, call transfer, operator response, content delivery, and system stress levels were tested.
• Reviewed project documents such as release notes and specifications written in UML format.
• Prepared Test Evaluation Summaries with data generated from tools in Mercury Test Director and delivered QA go/no-go recommendations.
• Wrote and delivered technical documents such as functional requirements and technical design documents.