SUMMARY

• Over 8 Years of professional experience as Business Analyst/QA Analyst in Health Care, Telecom,Banking and Retail Domains(e - commerce).
• Strong knowledge in all phases of Software Development Lifecycle (SDLC), Test and Defect Life Cycle, Business requirement Analysis and different QA Methodologies Agile/ Scrum and Waterfall.
• Extensive experience in analyzing, requirements gathering, and writing system functional specifications including use cases.
• Review the final set of builds and changes that needs to take place for moving changes to Prod from QA,Change Advisory board(CAB).Document all the changes in a document and review the document if all changes, builds and everything is documented properly, Maintenance operation protocol(MOP).Getting deployment slots for deploy the build and make sure the delivery
• Create the UCR request
• Excellent in Developing and evaluating business process Models.
• Expertise in the use of tools such as Caliber RM, Rational Rose, Requisite Pro, Starteam, Test Director
• Proven success as a business analyst through the years, providing a well-balanced understanding of business relationships, business requirements, and technical solutions.
• Familiar with SOX Compliances and Basel II standards. Worked on data analysis of Mantas - Anti-Money Laundering (AML) Compliance data and supported user requirements
• Extensive use of documenting and communicating project information through MS SharePoint.
• Extensive knowledge of reporting tools such as SQL and ACCESS for underlying database tables and resolve data issues.
• Extensive experience in creating ad hoc reports using Siebel Analytics (OBIEE), Microsoft SQL Server Reporting Services (SSRS) and Panorama (Business Intelligence Suite)
• Worked with Dimensional Data warehouses in Star and Snowflake Schemas, Slowly changing dimensions and created slowly growing target mappings
• Used Query Analyzer, Execution Plan to optimize SQL Queries.
• Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• Expertise in UML (class diagrams, object diagrams, GAP Analysis, use case diagrams, state diagrams, sequence diagrams, activity diagrams, and collaboration diagrams) as a business analysis methodology for application functionality designs using IBM's Rational Rose.
• Excellent knowledge of Enterprise Portfolio Management systems like Clarity, PlanView and MS Project Server.
• Experience in all phases of Data warehouse development from requirements gathering for the data warehouse to develop the code, Unit Testing and Documenting.
• Expert in ALM, Rally and JIRA for Reporting bugs, Tracking bugs and verifying bug fixes.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts and hands on Automation test experience using selenium
• Professional experience in business analysis, operations management and development, design, documentation and testing.

TECHNICAL SKILLS

Operating System: MS-DOS, 2000/NT, XP, Vista, Windows 7, 2003 server

Languages: Java,XML, HTML, DHTML, T-SQL, SQL and PL/SQL

RDBMS: Oracle, DB2, MS Access, MS-SQL Server, Data Stage,Mongo DB

Testing Tools: QTP, PostMan, Selenium, Katalon, Selenium IDE

Methodologies: SDLC, AGILE, Agile Scrum, Programming Approach and Technique with pseudo code and Flow Chart.

Other Tools: MS-Office Products, TOAD, Excess

Web Services Tools: SOAP UI/Ready API, REST/XML/Jason, WSDL, and XML schema.

Internet Browsers: IE, Safari, Mozilla and Google Chrome

Test Management/Defect tracking tools: Jira, Zephyr, Quality Center/ALM, Rally

Continuous Integration: Jenkins,Hudson,Bamboo(deploy)

Source Control: Git, Git-Hub, SVN, Share Point, Sourcetree,Bitbucket

PROFESSIONAL EXPERIENCE

Confidential

Technology Lead

Responsibilities:

• Involved in gathering requirements from Product owners, Meetings with different stakeholders (Product Owners, different development teams, Support groups) to gather the requirements and preparation of Test Cases in tools like ALM, JIRA based on HLD received from business.
• Involved in meetings with Support groups to get the environment ready for testing whenever new requirements are received.
• Open defects in various defect management tools like ALM / QC, JIRA, SBM.
• Scheduled defect calls with various stakeholders to get all the teams involved and get the issues resolved and was involved in prioritization of defects.
• Responsible for preparation of Test Summary Report to be submitted to product owners after submission of a QA Test cycle.
• Involved in various OSS / BSS related project testing where in changes where performed with regards to Tibco, JBOSS, Amdocs DDP (Q+),IDA-Integrated desktop application, CRM- customer relationship management application: KDB, leapfrog. Billing, introduction of new equipment in market by the client and their testing.
• Worked on Order Entry system, Billing system and various different tools involved in Provisioning accounts, performing Change of Service, Move Transfers for customers.
• Worked on various projects - Introduction of Altice One Box, Altice Mini Box, Changes in Billing Request done for client’s eCommerce website, self-care website enhancements, app testing on various platforms like iOS, Android, Kindle, etc.
• Worked on Video Testing and assisted in introduction of various UI enhancements done on Set Top Boxes and was a critical member of the team for introduction of a new product introduced by client - Altice One Box.
• Pointing /repointing the UAT(middleware) environment using heimdell settings.
• CAB request, MOP review call, create UCR, Arrange go-no-go call, Hotfix, daily review call, issue review call etc

Confidential

Agile QA/ Business Analyst

Responsibilities:

• Translated business needs into data requirements and data structures in support of reporting, ad hoc queries, and analytics, creating HLD.
• Liaised with business and functional owners during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards.
• Coached teams, leading them to be self-directed with strong accountability, decision making, conflict resolution and transparency.
• In the absence of Scrum Master, I facilitated sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.
• Protected development team from outside distractions, impediments or team conflicts, and maintained focus on product backlog and project timeline.
• Worked closely with project owner in backlog management and continuous delivery of features.
• Educated and reinforce scrum methodology and agile framework to team members and key stakeholders.
• Work with SMEs to model systems, data modelling, and prototyping.
• Wrote system-level requirements - functional process models, user stories, software requirement specifications.
• Work in Agile, scrum, and sprint environment in order to change the requirements and features set.
• Work closely SCRUM team to create test scripts and test cases to ensure coverage of all areas of the product/feature(s).
• Work closely SCRUM team to create test scripts and test cases to ensure coverage of all areas of the product/feature(s).
• Created a process flow diagram using MS-Visio to give a high-level concept of the project.
• Developed test plan, test case and test conditions for UAT.
• Analyzed and investigated business user issues and worked with SMEs and Managers to identify related defects and captured business requirements.
• Prepared performance measurement for clients, which involves computing account performance, analyzing investment portfolio holdings, and generating quarterly investment performance monitors.
• IAs a Business Analyst, prepared departmental reports, providing analytical framework related to the budget process.
• Prepare ad-hoc projects for business systems department which include, core deposit studies, model validations, budget preparation, and ALM procedural reviews.
• Gathered requirements from the Business Unit and converted them into full-fledged Functional and System requirements.
• Used JIRA for Prioritizing, Issue tracking, story management, requirement traceability and internal collaboration.
• Worked directly with developers, Project Managers and Business contacts to produce Test Scripts and Test Conditions.
• Reviewed, analyzed the defect and provided feedback using HP ALM by attending the weekly defect status meeting.
• Followed established formats and procedures, created new formats, as well as researched, created, edited technical and business data documents.
• Wrote SQL queries (WinSCP / TOAD) to perform the back-end testing and Data Validation
• Analyzed data and made strategic recommendations based on our findings.
• Understood business objectives, data questions, and site-tagging problems to ensure accuracy of data.
• Used JIRA as Requirement Management tool.
• Collected, analyzed and managed quantitative data using reporting tools like Tableau and created meaningful reports to drive business decisions.
• Responsible for preparing the test case for unit testing and user acceptance testing.
• Lead and coordinated large UAT test efforts.
• Conducted User Acceptance Testing (UAT) after going through regression testing.
• Co-ordinated with the Quality Assurance (QA) team to validate Business requirements and QA defects and review regression testing reports and help Quality Assurance team in Regression suite execution.
• Worked with the Senior Business Analyst to conduct (JAD) sessions with business and technical units
• Provided training and assistance to business users

Confidential

Business System Analyst

Responsibilities:

• Worked as a bridge between business stakeholders and development process
• Provide exceptional customer support within predetermined service level agreements (SLA)
• Conducted business analysis, acted as a liaison between project manager, business users, & IT team, and used MS Office for the documentation.
• Identified and implemented processes for developing and documenting detailed e-commerce / POS applications business requirements. Data was collected from end-users and analysts.
• Worked with the SME’s (Financial Analysts, Risk Managers, and Project Managers) to define business critical needs and analyze the possible technical solutions.
• Interacted with database developers for formulating the ER diagrams and data flow diagrams.
• Analysed business rules and defined Data Elements.
• Worked on daily basis with lead Data Warehouse developers to evaluate impact on current implementation, redesign of all ETL logic.
• Combine views and reports into interactive dashboards in Tableau Desktop that were presented to Business Users, Program Managers, and End
• Involved in implementing Normalization/De-normalization techniques for optimizing system performance in OLTP/OLAP database environments for BI functionality.
• Prepared Use cases, Activity flow diagrams, and Work flow diagrams, considering the scope of the project with MS VISIO.
• Worked with diverse teams in US and UK and Philipine.