OBJECTIVE:

Looking for QA Lead/Tester position that will allow me to leverage my Project & Test Management Experience, Technical Expertise, Best Practices/Processes, Continuous Learning, Team Management and Communications skills that brings value to the Customer/ Project/ Stakeholder teams with upskilling/improvement capabilities in IT Industry.

PROFESSIONAL SUMMARY:

• 15+ years of overall strong software QA/Testing experience in Functional, SIT/E2E Integration & Automation testing of Web based, Client - Server & Desktop applications which includes System, End to End Integration, Regression, Compatibility, Sanity/Smoke & User Acceptance Testing (UAT)
• 4+ years of experience in testing Interactive Voice Response (IVR) & Contact Center/CRM based applications (Genesys IVR, Pega CRM, Salesforce CRM & Jacada IVR)
• 2+ years of experience in Java based Selenium web driver scripting
• 4+ years of Onsite (US) exposure in Client facing and Coordination roles
• Extensive experience in preparation of Test Plan, Test Strategy, Test Estimation, Test Scenarios, Test Cases, Defect Management, Test Summary Reports & Test Metrics
• Involved in Sprint Planning, Scrum & Retrospective meetings as part of Agile Process
• Domain expertise in Life Sciences, Telecom, Communications, Media, Retail, Information, & Manufacturing projects
• Exposure to CYARA IVR, CI/CD and Jenkins tools
• Proficiency in SQL Queries and Troubleshooting Skills
• Proficiency in System Integration Testing/E2E of Voice and Internet Provisioning in Telecom domain and Patient & Pharmacy Relationship Management (IVR/SFDC) services in Life Sciences domain involving more than 20+ Downstream system validations.
• Strong knowledge in various Software Development Life Cycle (SDLC) models like Agile, Waterfall, Iterative & Incremental Models
• Project Management, Test Management and E2E Integration Testing Coordination with multiple internal teams/external vendors on project delivery
• Good knowledge on Software Testing Life Cycle (S TLC) & Defect Life Cycle (DLC)
• Effective Quality process management using HP ALM Test Management, JIRA & Rally tools for all Test Artifacts and Defects
• Experience in managing Multi-Vendor & Multi-Tiered projects, Operations and PMO activities
• Proficiency in TV Broadcasting software where entire program content is managed using Breaks, Segments and Spots
• Experience in Greenfield Transformation Program & Amdocs/DDP to CSG Biller Migration Projects under Telecom domain
• Managed 20+ Team members at Offshore and 10+ Member team at Onsite and ability to handle multiple projects effectively with no escalations from customer
• Involved in External & Internal Recruitment/Staffing, Campus drives, Project planning, Performance reviews and Estimations
• Strong Test Process knowledge in Release and Sustenance/Maintenance projects
• Excellent Leadership and Communications Skills
• Exposure to CMMI Levels & and its processes
• Excellent Problem solving & Decision-Making Skills and desire to learn new testing technologies and apply

TECHNICAL SKILLS:

Test/Defect Management Tools: Quality Center (HP ALM),TFS, Clear Quest (CQ), Test Tracker (TT), JIRA & My Office Test Management Tool MOTT, Rally

Relational DBMS: MS SQL Server 2008/2005 & Oracle SQL Developer

Programming Languages: Java, Selenium Web Driver, C#

Other Tools: Postman, Eclipse, SOAP UI, Putty, Mongo Chef/Studio 3T, JXplorer, Salesforce, Genesys Administrator, Pega CTI, PEGA(CS), JACADA, CYARA and Net Cracker

PROFESSIONAL EXPERIENCE:

Confidential, Illinois

E2E Integration Test Lead

Tools: Salesforce CRM, HP ALM, JIRA, Oracle SQL Developer, SOAP UI, Jacada Contact Center

Responsibilities:

• Validate and certify overall Patient care application systems involving critical life-saving drugs in the Life Sciences Industry
• Creating & tracking the overall E2E Integration test plan on the Impacted Application Systems, Dev Readiness, E2E Test scenarios/Test cases design & review, Dry Run/Formal execution timelines and the Deployment/Go-Live dates
• End-to-End Integration testing of PRM, Jacada Contact Center, Brand Websites, Complete App & Complete Pro applications to ensure data integrity across multiple application systems (Epsilon, IQVIA, OPUS, Prometrics, Data Lake, Pharmacy Solutions) which are connected via TIBCO service bus platform
• Coordination with multiple external vendors & internal teams via working sessions to validate data flow/correctness based on business use cases/scenarios/Integration Specification
• Handling multiple testing projects including Contact center and Salesforce Integration enhancements across different application solutions (AEM Upgrades, TIBCO Releases)
• Collaborate with Business/Technical teams in analyzing and understanding business requirements across applications for each release
• Identify E2E Integration testing scope based on the impacted modules/functionalities across systems
• Preparation, Review & consolidation of E2E Integration Test scenarios/cases across applications
• Conduct Test scenarios walkthrough session with all the stakeholders and in corporate feedback
• Perform Effort estimation and preparation of daily design/execution plan to meet the release deadline
• Identify defects during E2E data flow validation and tracking for closure after defects retest
• Execute Regression Testing to uncover broken features/protocols
• Perform Smoke testing in Production environment for each release
• Responsible for Data Integrity Sign-Off and Preparation of Test Closure Report
• Publishing Daily & Weekly Test execution status reports to all clients/stakeholders/vendors
• Projected E2E Test Plan till 2020 is published weekly to all vendors team, so they can plan for resources on their data validations
• Handling Adhoc requests effectively on data setup/config changes from multiple application teams
• Highlighting any risks at early stages of Software Development Life Cycle (SDLC) and responsible for Mitigation plan during the testing phase

Confidential

QA Lead

Tools: Used: Genesys Administrator (IVR), Pega CTI, Pega CS, Net Cracker, CYARA, AEM.com, Base App, Arco(PDF Fax), CITS, Neo load, HP ALM, Putty, Oracle SQL Developer

Responsibilities:

• QA Delivery POC for all project deliverables and managing 20+ team members
• Test Estimation and Planning for New Reqs & Change Requests (CRs) as part of each release in CSS track where IVR & CRM systems are involved
• Test design of IVR Call flows using Call flow Visio diagrams and Prompt Mapping Sheet covering Net cracker/Pega use cases.
• Leveraged CYARA Automation tool for designing IVR test cases in Velocity/Replay module and Execution of the test suite in Campaign module.
• Pega modules/functionalities use cases are covered in the test cases - 360-degree page, Send Communications, Case/Ticket Management, Knowledge management, Customer Detailed Management, Bulk Processing, SLA Management & Reports
• Conduct review of test cases with BA’s, Developers and all stakeholders and getting Sign-Off
• Perform System Integration testing validations in IVR/Pega/NC systems on acceptance & exit points/KVP (Key Value Pair) for each of the call flows across different channels from Phone, Email, Letter/ FAX PDF, AEM.com & Base App
• Involved in IVR execution using Genesys Administrator (Provisioning Module Call Routing/Accounts (Skill based Routing), Pega CTI toolbar, Pega Customer Service/CRM and Net Cracker (Order Management System)
• Ensure defects are tracked closely and triaged/closed before each of the release timelines.
• Driving huddle calls with Onsite-Offshore teams on daily planned vs actual progress updates and responsible for sending the daily status report to all stakeholders
• Responsible for WBS & execution plan for each build/release on the planned daily execution targets of TCs/Defects to understand the gaps in Capacity Vs Actuals
• Handling all PMO/Process related activities for Darwin project (Audits, DHD, Mainspring, Smart desk, QoS, TSmart,) on weekly/monthly basis
• Involved in Monthly Forecasting, Budgeting & Invoicing
• Responsible for Conducting PMR meeting with Leadership team on monthly basis
• Involved in RFP (Request for Proposal) for new engagement in estimation, resource loading and profitability calculation (CP%)
• Resource management including Evaluation, SO creation & Hiring
• Identified gaps in the project areas and suggested Productivity improvement ideas and implemented the same in Darwin
• Highlighting early risks and providing mitigation solutions based on the execution trend.

Confidential, New Jersey

Test Lead

Tools: Used: HP ALM, Oracle SQL Developer, Rally, SoapUI, Eclipse, Postman, Putty, Mongo Chef/Studio 3T, IVR Activation, Eclipse, Java, Selenium Web Driver & TestNG

Responsibilities:

• Delivery point of contact and leading the SIT Team.
• Coordinate with Client and other stakeholders for project and resource requirements.
• Involved in Sprint Planning meeting and managing the capacity & velocity for all the team resources.
• Coordinate with Developers/Business Analysts to understand the business criticality of the requirements / issue and accordingly strategize testing plan
• Coordinate with Scrum Master and Product owner and communicate to the test team on all project tasks.
• Involved in End to End Test Strategy/Plan preparation, Review and Execution of Test Plans/Scenarios/Cases
• Involved in IVR activation of Voice & Internet for Commercial customers having multiple lines.
• Designed & Executed Automation Scripts using Java & Selenium web driver for multiple web - based applications for SIT Regression cases.
• Used TestNG framework for generating test execution reports.
• Managed working in multiple projects where multiple vendors are involved
• Involved in Staffing/Hiring activities for New positions
• Handled multiple projects - MOD, BVE, CDV Re-Arch, XNet, NetApps and CAAP without any escalations from client.
• Onsite and Offshore Team Coordination and Delegation of Daily Tasks to the team
• Conducting Brainstorming sessions within team and clarifying queries.
• Perform Sanity, System Integration/Progression and Regression Testing
• Defect Management - Reporting and Tracking to closure.
• Involved in Defect Triage meetings for all the QA/SIT defects
• Updating DSR & MSR Status reports to the clients
• Preparation of Test Summary Report
• Involved in RFP Proposals
• Responsible for all the project deliverables to clients/stakeholders.
• Highlighting any Risks at the early stages and responsible for Mitigation Plan
• Mentoring all new team members on application functionalities

Confidential

Test Lead

Tools: Used: QC (Quality Center) & TFS (Team Foundation Server)

Responsibilities:

• Managed 7 Member team.
• TCP Estimation done for all new requirements based on requirement BRD/SRS documents.
• Preparation of Test plan & Strategy Document for every release
• Monitoring and Tracking detailed project tasks using MPP/Test Plan.
• Bringing up any project RISK and the Mitigation plan well in advance.
• Responsible for updating the DSR/WSR/MSR to the clients on daily/weekly/monthly basis.
• Conducting Team Brainstorming session to understand the production defects for both Release and Sustenance team and ways to prevent the same is logged in Defect Prevention Plan and Corrective Action is also planned to fill the gaps in Test Scenarios/Cases.
• Reviewing of Test Scenarios/Cases to fill up the gaps from both functional and process guidelines.
• Defects Tracking & Closure of defects.
• Preparation of Test Summary Report and Project Quality Index artifacts once the release is Signed - off .
• Functional Knowledge Sharing session is conducted between release and sustenance teams once the release is signed-off to understand the new features.
• Mentoring/ new team members and motivating them to achieve higher productivity
• Designing of Test Scenarios/Cases based on the functionalities as mentioned in BRD & Use case documents.
• Execution of Test cases (Integration, System & User acceptance)
• Logging of defects in TFS,JIRA, CQ or QC
• Perform Defects Retesting & Regression testing

Confidential

Functional Tester

Tools: Used: Clear Quest (CQ) & Test Tracker (TT)

Responsibilities:

• Acquired knowledge for the applications: Dealer Center & Buyer Experience in a short pace
• Proactively documented the understanding document for Dealer Center Project.
• Responsible for all of the above Applications Independently handled End to End Testing and now handling a single member team
• Involved in Test Design & Execution phases (Smoke, System & Regression Testing) in different Browser combinations (i.e. Compatibility Testing)
• Ensuring that the defects are not duplicated in CQ and complete details are provided for the defects logged with screenshots to keep up with SLAs
• Tracking the project metrics in C2.0 for various applications: Dealer Center, Parts Center & Buyer Experience
• Responsible for sending the QA status summary Dashboard for various projects every week
• Mentoring the new joiner s to the team

Confidential

Functional Tester

Tools: Used: JIRA & SQL Server 2005

Responsibilities:

• Understanding the Learning Village - Overall Functionality & Dataflow
• Responsible for the Modules: Best Practice and Discussions
• Involved in Test Design & Execution phases in various languages, various OS - Browser combinations
• Attended MOSS & OS Installation to involve in LV deployment in various environments & deployment modes
• Helped the team to understand the "Authorisation Management - Roles & Groupings" by documenting it in an excel
• Proactively documented the Content Item Import - Web Ex session since the recording has some issues in going through it
• Involved in Bug analysis of Reports
• Analysed the bugs that come in as ad hoc requests apart from the daily activities
• Ensured the Quality of the Application is improved by identifying the business impacted areas and logging them onto JIRA
• Also ensured that the defects are not duplicated and complete details are provided for the defects logged with screenshots to keep up with SLAs
• Involved in Analysis for various modules, estimates & plan for releases, daily reports sent to the clients and sign off document preparation

Confidential

Functional Tester

Tools: Used: Quality Center 9.0, XML Spy, Araxis Merge, SQL Server 2005 & Oracle SQL Developer

Responsibilities:

• Understanding the Business requirements for D&B
• Preparation of Test Plan Document
• Preparation of System & Regression Test Cases & Upload in QC
• Creation of Test Set in QC
• Execution of ST & RT Test cases in QC
• Defect rising and Closure of defects
• Preparation of Test Summary (Signoff) Report

Confidential

Functional Tester

Tools: E-Tracker & Release Tracker

Responsibilities:

• Understanding the Enhancement requirement from BRD for Unbilled Summary Report
• Involved in discussion with BA to clarify the doubts in requirements
• Preparation of System level Test Cases under in Release tracker
• Execution of Test Set in Release tracker
• Retesting & Regression Testing on the Bug
• Preparation of Test Log & Test Summary
• Involved in Release activities