PROFILE:

• Experience and result driven QA Manager, Project Management professional (PMP) and a CSM (Certified Scrum Master) with eighteen years of hands - on experience with Confidential for Insurance claims applications (Property & Casualty and Worker’s compensation), Policy administration (Underwriting), Information Technology experience in strategic planning, on-shore / off-shore project management, business assessment, process design, SDLC, Waterfall /Agile methodology, technical and financial analysis funding / estimation for Project & Test Management.
• Managed testing initiatives with onsite and offshore teams in Matrix & Virtual environments, including Onshore / Offshore delivery model, collaborated closely with the IT / Resource Management team in determining best fit resource models (outsourcing or internal design-build / Resource Management / Procurement - RFP/RFI & SOWs) for approved initiatives.
• Managed designated projects that held a budget of 80m plus. Responsible for procurement, vendor management, building a team, testing and signoff. Kept strong project status vigilance of active projects and projects in the portfolio pipeline ensuring completion of critical projects on time, quality, within budget and schedule as per specification (adhering to project governance). Ensured projects are successfully completed as per IAD compliance and PMO guidelines.
• Managed ‘Global Claims’ portfolio in Confidential as a QA Manager, responsible for overall test planning, manual and automated test execution, deliverables, procurement, mentoring cross functional, geographically diverse teams to successfully complete multiple projects simultaneously implementing the QA Best practices.
• Actively involved and Lead the Scrum / Sprint meetings (using JIRA), proficient with MTM Tool and led the HPQC to TFS/VSTS (Team Foundation Server) migration. Managed several test initiatives to convert manual test cases to automated scrips using automated test tools like Silk Segue, WinRunner, QTP and Selenium.
• Extensive insurance domain knowledge of Property & Casualty, Workers Compensation claims and Policy administration systems along with HR Application Portfolios.
• Knowledge of Infrastructure and HR Delivery projects like CompLink (Aon Hewitt) and BrassRing with IBM.

SKILL:

Business Process Management: Agile PEGA PRPC - Smart BPM, SCRUM / SPRINT.

Test Tools/ Automation/ Other: MS-Word, Excel, PowerPoint, MS-Project, Visio. WINRUNNER 4.0; SILK SEGUE 5.1; QTP, DOORS; TEAMTRACK, LOTUS NOTES; STARBASE, Project Portfolio Management -PPM, ALM- HPQC QUALITY CENTER, GUIDEWIRE, SHAREPOINT, SELENIUM, JIRA, Confluence and TFS - Team Foundation Server-VSTS/MTM; Artificial Intelligence/Machine learning/Robotics.

Platforms and Programming languages:: UNIX, Windows, IBM AS/400, Linux shell, C, BASIC, COBOL, Java.

Database systems: ORACLE 7.x, DB2, SQL SERVER MS ACCESS 7.0, Microsoft SQL Server.

EMPLOYMENT HISTORY:

Confidential, New York, NY

QA Manager/Program Manager

Responsibilities:

• Responsible for managing 5 major Policy administration applications.
• Managed international cross-functional project teams from prototype to production rollout.
• Managed Claims performance and scalability testing using JMeter and automation using QTP / Selenium.
• Drove process improvement using JIRA for Agile /Scrum methodology to solve inefficiencies with employee productivity and the multiple IT applications required for completing job duties.
• Coordinated with HR, Legal, IT and Finance to support program enablement and growth.
• Developed performance and financial analysis reports which showed the effectiveness of meeting the project commitments.
• Managed and scheduled continuous integration and deployment (DevOps-CI/CD), personnel and built staff development plans that promoted increased responsibility and growth.

Confidential, Princeton, NJ

QA Manager /SCRUM Master /Portfolio manager

Responsibilities:

• Managed QA and UAT testing of SAP HR initiative, an IBM / Kenexa BrassRing system, a new regional HR Applicant Tracking System (ATS) that will bring the participating entities onto one platform allowing American Modern, HSB IIC,MEAG NY, MHNA, MRSL, MRAm and MRTL to utilize and share data, promote best practices, streamline the recruiting process and share in cost savings, Mobile testing, Property & Casualty/ Guidewire applications.
• Co-ordination with the Product developers/owners and change management teams.
• As a QA/PM and SCRUM Master managed the overall migration of HPQC projects to TFS-Team Foundation Server for North American domain.

Confidential, New York, NY

Senior Test Manager

Responsibilities:

• Overall In-charge of testing projects from initiation to product implementation.
• Managing several manual and automated test teams/ vendors and Confidential business users in process mapping, gap analysis, base lining business requirements, use cases, project planning and execution, traceability matrix and end-user testing /co-ordination / .
• Multitasking and managing several projects of Human Resource Transformation portfolio for Compensation / Benefits, Bonus & Merits, Market analysis and standardizing the pay structures of Confidential Payroll system.

Confidential, Parsippany, NJ

QA Manager /SME

Responsibilities:

• Primary responsibilities involved process mapping and modeling, gap analysis, business requirements gathering and documentation, software implementation/support, Test planning, execution, Test deliverables/ Artifacts (Test cases / test planning) and end-user testing.
• Implemented agile testing practices for globally distributed teams using the PEGA PRPC methodology.
• Managed the Testing Coordinators in business-specific testing / validation plans and timelines, development and execution of detailed test scripts ensuring that System Integration Testing (SIT), User Acceptance Testing (UAT), End-to-end (ETE) along with Smoke, Integration, Black box, Disaster recovery, Back-end and Regression testing.
• Responsible for providing input and recommendation on production readiness based on software quality by participating Internal Audit (IAD), PMO and Fed Readiness.
• PM and SME for all HP Quality Center activities, track issues, co-ordination with the Site admins across all domains, managing HP upgrades, License renewals and upload, restoration, Server space, all communications with user group and senior management, Change management.
• Facilitated weekly/ daily meetings and defect triage calls to review project status, issues, risks, interdependencies and milestones and task progress along with portfolio progress and s.