PROFILE:

• Analytical and innovative professional with extensive experience in software engineering, project management, and business application development.
• Solid history of success in managing full life cycle of software development processes, containing requirements engineering, design, coding, testing, debugging, and maintenance.
• Skilled in creating and implementing architecture concepts for IT systems and leading development and implementation of flexible solutions that support multiple UI and functional changes.
• Expertise in system consolidation, application governance operating model creation, ITIL service delivery, and enterprise architecture process improvement.
• Adept at directing technical projects from start to end, preparing and executing strategic plans and control structures for projects, and ensuring successful completion within time and budget.

AREAS OF EXPERTISE:

• Software Development
• Quality Assurance & Testing
• Business Process Optimization
• Software Support & Maintenance
• Risk Assessment & Mitigation
• Forecasting & Analysis
• Database Management
• Data Interpretation
• Technical Documentation
• Conflict Management
• Continuous Process Improvement
• Stakeholder Management

TECHNICAL PROFICIENCIES:

Proficient: C# | SQL | JavaScript | Waterfall | MVC | HTML | CSS | Jira | Confluence

Intermediate: C | C++ | MFC | COM | ATL | PowerShell | Blend | TFS | Agile | Jama | Entity Framework

Apprentice: XAML | WPF | Python | Dynamics CRM | MVP | MVVM | WCF

CAREER EXPERIENCE:

Confidential, Melbourne, FL

Senior Systems & Software Quality Assurance Manager

Responsibilities:

• Led quality management of technical and non - technical demands throughout project lifecycle to meet customer obligations.
• Supervised execution of project with engineering plans and handed out findings, recommendations, and alerts to the project team members and management to maintain collaborative performance.
• Sustained quality benchmarks to pilot accountability, oversight, and betterment in delivery.
• Lowered error-rate from 25% to 95% by giving production compliance support to ensure quality needs were met effectively to increase customer retention and raise profits.
• Partook to lower costs, averting over $100M in product development and customer projects yearly by curating qualitative control for budget by acquiring stakeholder’s dedication with pre-planned workload.
• Identified risks and resolved issues by tailoring and proper implementation of quality control process.

Software Solution Specification & Design Engineer

Confidential

Responsibilities:

• Coordinated with stakeholders to identify, analyze, test as well as compose requirements and specifications for software to meet all program needs.
• Boosted quality and productivity of project rendering in implementation by creating software development plans, customer-facing software application and system API user guides, and QuickStart guide for new team onboarding.
• Promoted as subject matter expert for technical documentation to devise software requirements for teams.
• Increased customer satisfaction and improved software quality and workflow by drafting Software Requirement Specifications for 5 Software Engineering teams.

Software Engineer

Confidential

Responsibilities:

• Programmed and appraised web-based, single-page, real-time big-data business applications to ensure quality of products.
• Conducted tests for development of new application to remove issues/bugs. Introduced improvements in real-time products, such as displaying Confidential map coverage areas, filters of user-specified criteria, and updates to application deployment of data using Dacpac, PowerShell, and other efficient technologies. Facilitated other teams to support application development by suggesting enhancements.
• Documented instructions, features, and deployment for all segments for reference during software crashes. Evaluated system engineering design and software designs proposed by system/software architects to devise user stories and outline software requirements.
• Raised quality of newly developed legacy apps by creating unit tests to eliminate software bugs and verify functionality.
• Reduced time of manual processes by automating software app installs/posting through various technologies.
• Enhanced productivity in project execution with stakeholders by assessing system design and implementation to give out technical support for production software, executing Agile practices and Waterfall development.

Confidential, Ormond Beach, FL

.Net Website Developer & IT Support Technician

Responsibilities:

• Processed weather info and retrieved alerts through automated system usage for web by offering expertise on critical engineering issues, restoring backup and configuring primary system to streamline essential processes.
• Maintained Code RED IPAWS web app to provide alert launching facility with subscribed company software in respective time zones and permitted jurisdictions to FEMA-authorized users through friendly redesign of UI to effectively build and circulate emergency alerts.
• Resolved issues in configuration of software with satellite system to retrieve weather feed from NOAA, significantly increasing customer satisfaction with service.
• Received recognition for providing and implementing impeccable solution, beating experts in the field, and resolving two-year-old software configuration problem within two weeks.
• Redesigned and revamped Integrated Public Alert and Warning System (IPAWS) web application independently.
• Reduced time for customers to prepare and disseminate alerts efficiently through IPAWS enhancements.

Confidential, Lake Mary, FL

Software Developer

Responsibilities:

• Developed and enhanced various features of multi-thread resource planning software to regulate operational efficiency.
• Conducted code reviews for key stakeholders to prepare and implement designs.
• Delivered live technical customer support for troubleshooting and solving issues to provide top-quality service and increase client satisfaction and retention.
• Executed 80% code coverage using Gherkins and SpecFlow for custom controls and software needs through unit tests.
• Created output continual with each team by collaborating in agile tasks and offering expertise as individual assistance to team members.

Confidential, Orlando, FL

Full Stack .Net Developer

Responsibilities:

• Supervised multimillion-dollar sales business line as exclusive designer/data admin app developer, to organize and sustain product inventory, using sleek business logic, database structure for all sales/delivery processes, and tracking reports.
• Collaborated with subject matter experts to elaborate on processes facilitating in defining software needs.
• Designed and presented during generation of system parts to receive feedback and execute requested updates to drive improvements.
• Created systemic order to process data such as product inventory, customers, quotations, salespersons, customer and producing purchase orders, invoices, and manufacturing status for streamlined operational flow.
• Increased work efficiency by 80% through automated report generation for partnering businesses.
• Built software system from scratch, including database design, software architecture, UI, and implemented services to achieve requested objectives.