SUMMARY

• Over 8+ years of experience working as BA/QA Billing in Healthcare domain
• Currently, working as a QA Test Lead and Analyst for a Logistics based company from 3 years.
• Worked as BA and QA in a reputed Healthcare product based organization for 5 years.
• Excellent communication skills and actively involved in advanced automated reporting to a variety of audiences (CEO, Directors, Architects).
• Proficient at gaining understanding of System and Application architecture.
• Experienced in preparing documentation and creating presentations in conjunction with training and leading projects.
• Analyzed and effectively strategized business goals, resources estimation and team coordination.
• Adept at Business Requirements Gathering, Implementation and Testing of Client/Server applications, with working knowledge in Business systems for Logistics and Health Care industries.
• Capable of conducting training and development programs based on both the organization's and the individual's needs.
• Participated in Requirements Analysis for new features and functionalities to be implemented.
• Experience and good knowledge in all phases of software development project life cycle (SDLC).
• Experience as Test Lead in managing and leading offshore/onshore teams for complex projects.
• Experience in designing Test plans, Test Cases, Test Scenarios and Test Reports for both manual and automated tests.
• Defined Test criteria and Test Plans with the help of project meetings and communicating with Business RAD and Developers.
• Skilled at performing Gap Analysis, Risk Analysis, along with good knowledge of process workflow tools and techniques.
• Defined Test criteria, Test Plans and necessary reference documents with the help of project meetings and communicating with Business analysts and Developers.
• Adept with AGM, HP ALM, Symphony TeamForge, Version 1, Sharepoint and various organization specific GUI's used and passionate to learn new technologies and systems that are organization/project specific.
• Ability to handle multiple priorities and a genuine interest in professional development.
• Creative and innovative thinker with ability to work in a cross functional environment.
• Capable of working with a diverse workforce and great team player.
• Worked as an Assistant Professor in the Department of Electrical Engineering for five years.
• Above all is my capability to work diligently with sincerity towards the assignment taken and the benefit of my employer.

TECHNICAL SKILLS

Software Development Methodologies & Processes: Agile, Waterfall, SDLC

Databases: SQL server, My SQL, MS Access, Oracle

Business Modeling Tools: MS Office Suite, Microsoft Project, Microsoft SharePoint, Office 365,Tableau, Power BI, HL7, FHIR, RESTful APIs.

Operating Systems: Windows 7, Windows 10

Languages: HTML, XML, Unix

Testing Tools: HP Quality Center/ALM, AGM, Version 1, SoapUI, Postman, Quick Test Pro, JIRA,Selenium IDE

Version Control: TeamForge, Sharepoint, Git Lab

PROFESSIONAL EXPERIENCE

Confidential

QA TEST LEAD/BA

Responsibilities:

• Participated in Client, Business requirement meeting’s and processes through document analysis, interviews and workflow analysis.
• Communicated client requirements at various instances with the help of data and process models.
• Participated in PI Planning, Scrum ceremonies and daily standup call carried every PI for seven PI’s consecutively.
• Analyzed the requirements provided by Clients, interacted with the Business owners and Project owners.
• Represented timely status, defect reports, progressive reports to higher management for Project leadership.
• Carried forward various levels of testing which includes functional, regression, user acceptance, integration and system testing to check that the Client needs are met.
• Attained position of Subject Matter Experts (SME's) to understand Business processes, gather Business Requirements and provide custom business solutions.
• Provided risk evaluation and revenue impact w.r.t the requirement change implementation and feature enrollment every PI for production rollouts.
• Examined the earlier PI's project model, architecture, implementations for proper understanding of the project concept in the current PI.
• Studied existing business applications and processes, collected end user stories and suggested the improvised business process model.
• Carried Test case review sessions for each sprint w.r.t. User story coverage and participated in Scrum test team demos.
• Worked closely with Scrum team, Business team, Developers, Project Leads, SMEs throughout the project timeline.
• Led the transition from a Waterfall project to an Agile project, bringing the business team up to speed with Agile mindset.
• Assigned priorities, managing team members and proactively monitoring the project deliverables.
• Organized tech bridges for proper perspective and resolution of the issues arising at regular basis.
• At the end of PI, I participated in retrospectives and shared feedback on what features went well and further improvements needed as part of the Scrum team.
• Provided end user support during implementation and training as needed.
• Attained proficiency in new services and features launched every sprint so as to have knowledge to manage business queries and retrieve data from the databases related to features, new functionalities and implementation.
• Created knowledge repositories to fast track transition of business knowledge and testing guidelines to new team members.
• Developed test scripts and data, carried testing, and assisted in deployment and post implementation support from a business perspective.
• Carried out API testing of the backend services using Postman.
• Adept at managing business queries wrt new features and retrieving data related to features, new functionalities and implementation.
• Collaborated with data governance and business teams on data quality issues, as well as architects.

Confidential

Corporate Load Test Lead

Responsibilities:

• Worked as Test Lead, managed an offshore team to support planning & testing during corporate release.
• Created test cases based on the Business Requirements(BRS) and Software Requirements Specifications (SRS) and the user stories provided from prior PI's of respective Agile teams.
• Reviewed test plans and procedures to ensure adequate coverage of system requirements.
• Participated in the Project Presentation and related Project review meetings.
• Provided technical leadership and expertise in End - to-End testing effort of a complex Revenue Systems model.
• Guided the Offshore teams and automation teams for the test planning, test execution and defect management activities.
• Developed and ensured adherence to testing standards and best practices.
• Prepared the team through training sessions and provided direction as required.
• Participated in the discussions, defect management meetings to discuss the status and active QC's reported in ALM .
• Coordinated with the respective development teams for resolution of critical issues and fixes in a timely manner.
• Participated in daily meetings with the team to know the project and shipment status.
• Provided Post Implementation support by updating the existing application with revised user requirements, enhancement features and defect fixes.
• Worked on process re-engineering & bridged knowledge gaps applying LEAN principles.
• Attained proficiency in new services and features launched every cycle so as to have knowledge to manage business queries related to features and implementation.
• Used SQL skills extensively to retrieve the information from various databases and to verify data in the backend.
• Raised various artifacts and updated the workflow diagrams by interacting clients, IT Lead's for specific projects.
• Worked with the QA offshore team to ensure adequate testing on integration software, maintained quality software procedures, and ensured proper documentation is in place.
• Performed Functional, Integration, System and Regression Testing of the applications in system and integration environments.
• Generated test metrics and counts and reported to the senior management teams, QA managers and business partners.
• Updated test plans, prepared test cases, validated test scenarios, and facilitated the user acceptance testing (UAT).
• Provided technical leadership and expertise in reorganization of a complex End-to-End project from planning to launch phase.
• Applied innovations in reporting and worked on live reporting of corporate release testing efforts using share point.
• Created knowledge repositories to fast track transition of business knowledge to new team members.

Confidential

QA Analyst

Responsibilities:

• Analyzed the business requirements and created System Test Plan, Test Cases for both positive and negative scenarios.
• Performed Functional, Integration, System and Regression Testing of the applications.
• Involved in testing of applications in QA, UAT and Prod environments.
• Performed manual testing of the applications, validation of data from Flat files into SQL Database.
• Managed the testing of the applications by utilizing various modules within Quality Center version 11.0.
• Performed automated testing of the web applications using Selenium Automation Tool.
• Performed web services testing using SOAP UI Tool.
• Proficient in preparing the test data to perform End-to-End testing (E2E) and product testing and write test case scenarios based on analysis.
• Worked as QA and Business Analyst in various projects.
• Led initiatives working closely with test and scrum team to create detailed Test Plans and test cases for processes to be executed for system and data quality to ensure all deliverables are production ready.