QA Analyst Resume

SUMMARY

An innovative and brisk candidate with magnificent knowledge of CRM technologies.
Talented and accomplished IT Management professional with extensive skills and experience in the areas of business consulting, project management and computer systems with over 7 years’ experience in Management, IT along with good educational background and skilled in translating the client’s approach to the business IT developers and vice versa.

PROFESSIONAL EXPERIENCE

Confidential

QA Analyst

Responsibilities:

Working as Systems Integration Analyst where all Legacy systems were replaced with latest tools and software. Project named ‘Project One’ is all about transforming old technology to new modern systems where all the Database, Rental Rates engine, Fleet management, payment gateways, and Customer Care systems were integrated to Salesforce and other Oracle systems.
Performed Functional, Negative, Positive, Middleware, Integration, Regression, End to End and User Acceptance Testing (UAT)
Involved in developing comprehensive documentation like Requirement Traceability Matrix, Test Plans, Test Strategy, Create Bug in ALM, Bug Reports from ALM, Salesforce reports and other Status reports.
Extensively involved in writing and designing templates for the Test Plans and Test Cases
Coordinating with Offshore Team and assigning tasks on daily basis, bridging with developers and BA to assure the deliverability of tasks and Worked directly with business to understand the real time scenarios in Car Rental Process
Led salesforce sales cloud implementations for clients from various industries and ensured customer success
Ensured project risks are managed proactively and developed strong relationship with the clients
Integrated various Third - party systems such as Conga Composer, Docusign, Accorto and other internal software.
Expertise in designing and developing strategic test cases, test scenarios, test reports
Manual testing on web based, Client/Server and data warehousing applications.
Defined & executed the go to market strategy and managed all aspects of marketing, sales, pre-sales and delivery
Excellent communication, analytical and documentations skills.
Worked on Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Pardot, ALM, Postman, Mulesoft, Informatica and other systems.

Confidential

Salesforce Tester

Responsibilities:

Accompanied as Salesforce Tester with data mapping and discovery of the transformational initiative in the real estate industry to solve major challenges incurred by the realtors in generating leads and building a system to ensure flawless execution of their day to day transaction and activities with concentration on to automate major B and C level
Involved in data mapping and migration of data from legacy systems to salesforce.com objects and fields.
Close coordination with SFDC development and environment to trouble shoot the issues and fulfil the data requirement. Also, used SQL and SOQL to perform data validation for backend database DB2.
Estimated the application requirements testing and prepared the estimates for application testing.
Worked with development teams to create test plans for enhancements and fixes on applications.

Confidential

Salesforce Tester

Responsibilities:

Worked as Salesforce Tester in a project to implement a customized salesforce sales cloud solution along with partner communities to support the client in the procurement process from 1200 manufacturing outlets.
Experienced in Waterfall and Agile software development life cycles.
Worked on SOAP UI, Postman as part of SOAP/REST API calls testing.
Executed solution design activated such data mapping, object modelling, page layout design and rule logic definition in the context of the Salesforce application, including 3rd party app exchange applications

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