SUMMARY:

• Project Management Professional, Organized, Attentive Quality Assurance Manager & Project Lead with around 18 years of IT experience in developing Quality standards and procedures, implement best practices in manual and automation testing.
• Over 8 years’ experience in Test Management of Manual/Automation testing projects implemented in Agile and Waterfall model for Client Server, Web Based, Mainframe and stand - alone Applications, provide technical leadership, career development, mentoring and ongoing management for testing teams.
• Has 5 years of End to End testing experience includes E2E testing strategy, analysis of existing test strategy, gap analysis, and working across teams to mature End to End test strategies
• Strong Health Care domain experience in Commercial/Medicare/Medicaid LOB and worked with major clients like HCSC( Confidential ) implementing the Medicaid projects for State of IL. State of TX, NM and Medicare Advantage(MAPD) for 2 years and implementation of Commercial project for BCBSMN for 2 years.
• Strong Knowledge in Object oriented programming(oops) concepts, C, C++ and Java programming and algorithms
• Experience in testing and managing team of software quality assurance analysts within system software applications having moderate size of 8-10 members including Onsite/Offshore coordination.
• Expertise testing, monitoring & controlling, and delivering small, medium and large programs & projects using agile methodology.
• QA leader with experience in all phases of SDLC, STLC & end to end testing for software and application development & delivery.
• Proficient in leading cross-functional discussions & collaborations to achieve common goals
• Develop testing strategy, plans, estimates, and schedule, to support projects and product releases
• Collaborate with project and development teams to ensure coordination of testing efforts to test plans
• Lead/execute functional and user acceptance test cycles; set up Test lab with hardware/ software configurations needed
• Evaluate and/or implement tools needed for test automation. Proficient knowledge of QA tool sets HP ALM, JIRA, TFS, including automated and like Java, Cucumber, Selenium, Maven, Gherkins, GIT and performance testing tools
• Experience in Claims processing using FACETS, Member Eligibility, Groups, Providers & Vendors, Health Plans, Benefits, Pricing, Claims Processing, Premium billing, Medicare and Medicaid claims processing, MMIS, HIPPAA transactions.
• Strong API Testing skills using SoapUI, Post man and DB testing skills using SQL Server and Oracle.
• Facilitate development/maintenance of quality control standards/metrics to determine improvement areas and strategies in the overall product development life cycle; define, execute, and report results of audits, identifying process gaps/quality issues, risks
• Thought leadership in quality control practices providing feedback at all phases of the product development life cycle
• Excellent verbal and written communication skills, Strong management and leadership experience
• 6+ years’ increasingly responsible experience in Quality Assurance including the following
• Ability to effectively coach, develop, retain, train, hire, and discipline others in order to produce a successful team
• Ability to apply creative thinking and problem-solving skills to complex business scenarios
• Knowledge of test-driven development and continuous integration principles

TECHNICAL SKILLS

• Industry Health Care, IME, Insurance and Mortgage domains worked in Agile and Waterfall projects
• Applications Selenium, Java, Cucumber, TestNG, Maven, JavaScript, TFS, SharePoint
• RDBMS MS SQL Server 2000/2005/2008/2010/2012
• Testing Tools HP ALM, JIRA, Selenium, Java, Cucumber, Test NG, Maven, Clear Quest, RTM & RMT.
• Source Safe Tools TFS, VSS, SVN Tortoise and SharePoint
• Operating Systems Window and UNIX
• Programming C, C++ and Java2.0

PROFESSIONAL EXPERIENCE

Confidential, Jacksonville, FL 

Test Manager / E2E Test Lead

Responsibilities:

• End to End QA Lead performing Project Coordination, Project Management for medium and large scale projects in agile framework and SAFe.
• Lead the projects that span across multiple applications and Databases implemented in Scrum and waterfall models.
• Create/Review unique test scenarios, Features, Sprint Backlog and user stories
• Read input/output files: xml, flat, 834, 835 etc as required.
• Testing management using tools like ALM, Rally, JIRA
• Performing defect management/triage discussions downloading the defect report from Rally.
• Prepare monthly reports for multiple agile projects and daily status report.
• Deploy or execute job streams for creating test beds, design test scenarios, author test scripts, execute tests and track defects to certify that applications meet the approved system requirements.
• Work collaboratively with other IT staff to review and understand system requirements, and to design and review test strategies identifying resolutions for defects.
• Demonstrate strong analytical, organizational, problem-solving, and written communication skills to satisfy the main duties of this profession
• Detail-oriented, self-motivated, can work closely with teams of designers, engineers, and other related personnel while also being able to work independently as needed

Confidential, Nashville, TN

Test Manager / E2E Test Lead

Responsibilities:

• Fluent expertise with Agile-TDD software development teams, technically leading the team of 8 talented Test leads & engineers
• Played scrum master role for automation project implemented in agile leading a team of 4 automation testers along with Product owner coaching the team on Scrum values, Agile principles to implement an test automation POC lasted for 3 months having 2 weeks sprints.
• Participated in PI planning meetings to understand the features planned for each quarter along with stake holders
• Create end to end test plan for multiple upstream and downstream applications involved multiple scrum teams and participate in planning Release post hardening sprint.
• End-End testing strategy, analysis of existing test strategy, gap analysis, and working across teams to mature End to End test strategies
• Lead the E2E QA team in developing and implementing best practices. Collaborate closely with Scrum teams to deliver software releases with an ever-increasing level of quality
• Involved in Test automation framework design Implemented and worked on behavior-driven development (BDD) and Acceptance Test Driven Development (ATDD) by creating feature files using the Gherkins language executable by Java and Cucumber, reading the acceptance criteria from TFS
• Recruit, lead, mentor, and develop a talented high-performing team of technical Quality Engineers and manual testers
• Work closely with Product Management, Development, teams to prioritize assignments and manage risks/issues to ensure successful delivery with high quality

Confidential, Jessup, PA

QA Project Manager

Responsibilities:

• Successfully delivered the critical Transformation programs for HCSC( Confidential ), Medicare & Medicaid customers for state of IL, TX, NM and MAPD with zero escalations & defect leakage that made the customer business enhance their pricing accuracy & Encounter claim processing process with higher state acceptance rate for Institution & professional claims implemented in Agile methodology.
• Involved in managing Functional Testing, System Integration, User Acceptance Testing and End to End Testing teams, documenting the Master Test Strategy and independent test strategies covering the test approach for each phase of testing.
• Technically lead a team of 10 Test Leads. Sr. QA Analysts and Test Analysts, ensure 100% test coverage across modules/platforms, Review existing test cases & test plans. Develop, design & deploy objective centric Tests
• Played a major role in identifying the QE&A process & tools gap within TMG & liaison with Business stakeholders & TriZetto product group to conduct a detailed assessment & standardized the QE&A tools & process across the TMG testing organization.
• Initiated the Defect management process @ TMG which was lacking & one of the key pain areas. Mandated HP-ALM & was instrumental for various process improvements at TMG that significantly helped in testing efficiencies.
• Lead the automation assessment @ TMG & identified the business opportunities for automation & also liaison with Trzietto. The various tools & framework developed in Java, Selenium, Cucumber, Maven & GIT, collaborating with offshore counterparts have significantly helped in higher productivity & test efficiencies.
• Experience Testing claims processing systems like FACETS and EDI transactions 837, 834, 835, 276/278c
• Involved in database testing and identifying the test data to execute various scenarios across upstream and down stream applications using SQL server 2000.
• Performed API testing of various web applications and mobile applications using Soap UI and postman.
• Built customer connect & relationship which paved way for successful delivery. Understand the customer expectations & proactively foresee’s any risks & identify mitigation/ contingency plan & facilitate the team to provide right direction & guidance to the team ensuring on time delivery
• Coach the team technically so as to ensure over all technical expertise of team enhances. Responsible for the growth and execution management of a team, conduct year end appraisals and evaluate performance of the team.

Confidential. New York City, NY

QA Project Manager

Responsibilities:

• Manage QA deliverables, program-level tasks and ensure alignment to delivery and execution plans across System Integration Testing, User acceptance testing, and End to End testing teams implemented in Agile and waterfall models.
• Manage schedule, cost, and project tracking, Manage client Communication, and client expectation. Organize and moderate various process meetings, define the testing process, testing templates & artifacts for Emblem Health. Implement Quality Center of Excellence, a comprehensive set of program-level testing and validation processes and practices
• Provide an aggregate, program-level information collection and reporting framework for testing and validation activities aligning to QCoE. This includes but not limited to aggregate deliverables status, defect reporting, scheduled risks and their impacts.
• Used Selenium for creating Automation tests and running them on multiple browsers.
• Ensure adherence to Cognizant’s and Emblem’s Program governance structures, processes and policies for testing and validation activities through delivery audits and process audits.
• Lead the coordination of risk identification, quantification, and validation efforts. Elevate to the program leadership any risks, issues, or constraints impacting test items in the critical path. Deploy and manage appropriate testing framework to meet the testing mandate. Manage work of 6 QA talented QA Lead Analysts
• Experience in database testing and identifying the test data to execute various scenarios across upstream and downstream applications using SQL server 2000.
• Experience in API testing of various web applications and mobile applications using Soap UI and postman.
• Expertise in functional testing using Selenium WebDriver with TestNG testing framework. Effective Team Management through recruitment, developing team, coaching, motivating, and performance management of the team

Confidential Hartford, CT

QA Project Manager

Responsibilities:

• Participate in and may direct the analysis and definition of efficient, cost-effective application solutions which support client business process and functional requirements implemented in Agile and water fall methodology.
• Analyze business processes in order to identify application functional requirements and technical specifications, review requirements and fill gaps by interacting with various teams including Business and Development.
• Contribute to direct task identification, work effort estimates, and work schedules for System Integration Testing, User acceptance testing and End to End Testing activities, participate in and may direct problem definition and problem resolution activities.
• Coordinate with internal departments to provide associated deliverables required for the successful completion of project assignments. Responsible for knowledge transfer for offshore and also review technical work of offshore, Conduct and attend triage meetings for Project status updates.
• Provide on-call support, coordinate on-call response efforts as assigned, documents and communicates project risks

Confidential

QA Lead

Responsibilities:.

• Performed Requirements Analysis, provide Estimations for the release, involved in understanding the Business Technical Specification documents, prepare the Test Strategy and Test Plan.
• Designed test cases according to the client requirements, execute them and submit jobs to process the claims. Log/validate the defects in the Application Lifecycle Management tool (ALM).
• Performed End to End business flow testing, Smoke Test the test environments and. Regression Testing for iterative development.
• Performed database testing and identifying the test data to execute various scenarios across upstream and downstream applications using SQL server 2000.
• Performed API testing of various web applications and mobile applications using Soap UI and postman.
• Published Test Execution Reports, Weekly & Monthly Status Reports to the core project team, Organize regular status calls to update on the execution status, defects logged and status of defects that are already logged and tracked.
• Impart domain and technical knowledge to the new entrants and also fellow team members. Further responsibilities also comprise of ensuring top quality deliverables and collection of project metrics.

Confidential, Scottsdale, AZ

QA Lead

Responsibilities:

• Responsible for test management, defect management and test completion of the project. Understand the testing needs of the projects in its entirety. Ensure that every QA
• Deliverable is complete per the project milestones. Escalate Risks to completion to the PM And the QA Manager. Participate in all IT workgroup meetings. Participate in Functional Spec review, technical spec reviews and App walk through meetings. Provide Test Strategy for the project, get the strategy reviewed, and gain approval from IT and business.
• Provide test execution plan to the project team prior to start of test execution. Support the project team to ensure test environment readiness prior to start of functional and regression test execution. Ensure test execution progresses (onsite and/or offshore) per the test execution plan and Escalates any risks to the PM and QA manager.
• Host the defect triage meeting with the project team, once test execution commences. Ensure that ALM is always current and defect information is accurate and updated at all times to help project team easily reproduce defects. Collaborate with offshore and project team to provide details on defects as needed.
• Provide daily test execution report through the course of test execution. Schedule and host UAT defect triage calls with users and project team to triage UAT defects. Provide test summary report upon completion of test execution activities for the project.

Confidential, NYC, NY

QA Lead

Responsibilities:

• Performed a QA Analyst Lead role at onsite and worked in agile methodology with a 4-member team at offshore. Involved in preparation of Test Strategy for entire program, Review Test scenarios and Test Cases for the Test Scenarios designed by the offshore team in each sprint, Review of Traceability of various acceptance criteria across the Test Scenarios and
• Test scripts covered by offshore team, Coordination with Onsite business team on daily basis, clarify various questions/clarifications by interacting with them and following the Issue tracker.
• Provide Test estimates to client at planning meetings and ensure they are aligned with the timelines of the sprint.
• Work with product owners, provide them the Demos of the user stories and obtain the acceptance of stories before the Sprint closure. Worked efficiently to maintain/improve the Sprint Velocity across the sprints. Monitor the team activities and review of test defects logged by team members. Mentor the team in providing the KT regarding the Project and Test process followed. Prepare team weekly status reports and share it with client teams.
• Prepare Test Execution summary reports and Defect Summary Reports at the end of each sprint and share with Client team.

Confidential

QA Lead

Responsibilities:

• Performed a QA Analyst Lead role and worked in agile methodology with a 2 Member team. Prepared Test plans, Complex Test scenarios and Test Data for the Test Scenarios designed. Review of Traceability of various requirements across the Test Scenarios and Test scripts covered by team.
• Coordination with Onsite business team on daily basis, clarify various questions/ clarifications by interacting with them and following the Issue tracker. Provide Test estimates to client and ensure they are aligned with the timelines with client’s project plan.
• Monitor the team activities and review of test defects logged by team members. Mentor the team in providing the KT regarding the Project and Test process followed. Work with team, help them in understand the application, provide them test scenarios/ test data on need basis.
• Prepare team weekly/monthly status reports and share it with client teams. Prepare Test Execution summary reports and Defect Summary Reports periodically and share with Client team.