Test Engineer Resume

SUMMARY

7 years of experience as a Quality Assurance Engineer in E - Commerce/Healthcare/Banking domain using Manual and Automation testing techniques.
Worked in CYARA call flow design, test-case automation using CX-Models, call routing using Genesys framework (Interactions attendant), and CTI agents desktop, screen pops (Salesforce).
Experienced in designing an automated testing framework with Java Selenium WebDriver, Cucumber, Page Object Model (POM), TestNG, and Maven.
Experienced in Requirements analysis, and writing Use Case, User Stories, Acceptances Criteria, gathering Test Data, and Test Estimation for delivery commitments.
Proficient in writing and executing Test Plan, Test Cases, Test Scenarios, Test Suite, Test Report, Test Matrix, Defect and root cause analysis.
Extensively experienced in Automation, Manual, BDD and Web Service testing.
Experienced in using Continues Integration and Continues Delivery Pipeline (CI/CD) for software deployment and test execution.
Experience in testing web applications responsiveness on different mobile devices such as iOS and Android Devices.
Familiar with web technologies such as Angular, React, JavaScript, NodeJS, HTML CSS, and Back-End technologies such as Java, REST, Spring, and different types of RDBMS and NoSQL Databases.
Knowledge of the Android and iOS SDK functions, features, and optimization techniques using Appium expertise.
Experienced in working with cross-functional teams on-site and offshore.

TECHNICAL SKILLS

Testing Tools: CYARA, Interactions desktop, Interactions attendant, Cucumber, Selenium, Maven, Test-NG, Appium

Tools: Jira, Git, GitHub, AWS, JDBC, Driver, Apache, POI, ALM, Jenkins, Jfrog, Version-One

Frameworks: POM, BDD, TDD, CYARA (IVR)

Languages: Java, SQL, HTML, XML, Gherkin

RDBMS: Oracle, MySQL, PostgreSQL

Others: REST Assured, POSTMAN, JSON, Payload, Salesforce, Git

PROFESSIONAL EXPERIENCE

Confidential

Test Engineer

Responsibilities:

Create and Update CX-Model (CYARA) based on the requirement and generate test-case
Configure IVR environment and schedule using Genesys interactions attendant tool.
Work and validate CTI (Interactions desktop), CRM (screenpop) and skilled based routing.
Work closely with to design call-flow and understand requirement.
Create functional test cases for non-stable ST environment and Automate stable RT environment.
Create Velocity and Pulse campaign for Regression and Health-Check.
Create test-case from Vision call-flow diagram and attend requirement sessions with business.(telephony)
Validate API using postman and automate using postman collection. Also executed rest-assured framework using Java.
Ran API Automation and Selenium test suite during continuous process to find bugs sooner
Work with RESTful API and used HTTP requests to GET, PUT, POST and DELETE data.
Reviewed and reported defects, test results and potential risks, along with day to day tasks to Manager on a timely basis
Participate in call-flow debug session using Genesys Handler.
Managed defect process, analysis, and assignment and report and verify all bugs in JIRA

Confidential

QA Engineer

Responsibilities:

Worked in call center application to create call flow diagram, using visio.
Logged Bugs in HP ALM tool and tracked status of those on daily basis.
Worked closely with product team, designers and developers to ensure application development meets user’s expectations
Worked as CTI agen using Genesys administrator tool in contact center application.
Validated call-flow Logs as an IVR using genesis ICBM.
Performed Back-End Testing, database table manipulations of relational database systems by writing complex SQL queries manually using MySQL
Verified in-house and 3rd party Web service API’s requests and responses using RestClient
Attended technical walk-through sessions
Managed defect process, analysis, and assignment and report and verify all bugs in JIRA
Ran the Automated Regression suite and analyzed results and file bugs
Reviewed test cases to make sure all the scenarios are covered with positive, negative, cross-browser and cross-platform test cases
Maintained and executed the test scripts according to business requirements document (BRD)
Interacted with developers to follow up on defects/issue.