SUMMARY:

• 15+ years of Software Quality Assurance experience in Manual & Automation testing of Web based, Client - Server & Desktop applications. Expertise in System Validation Testing, End to End Integration, Regression, Compatibility, Sanity/Smoke & User Acceptance Testing.
• Diverse Domains knowledge in Life Sciences, Telecom, Media & Entertainment, Retail, Information, & Manufacturing. Strong knowledge in various Software Development Life Cycle (SDLC) models - Agile, Waterfall, Iterative & Incremental Models, Involved in Sprint Planning, Scrum/ Retrospective meetings as part of Agile Process.
• Extensive experience in preparation of Test Plan, Test Strategy, Test Estimation, Test Scenarios, Test Cases/Protocols, Defect Management, Test Summary Reports & Test Metrics. Worked on large Greenfield Transformation program / Biller Migration projects for multiple Telecom customers which improves customer experience on Omni- channel customer journey which includes 20+ downstream system validations. Handled complex End to End Patient Care Model integration validation systems for major life science customer involving Coordination across multiple vendors/teams.
• Effectively worked on Project Planning, Budget Forecasting, Test Man agement and Resource Planning for seamless project delivery adhering to Quality Compliance standards. Managed 30+ Team members at Offshore/Onsite and ability to handle multiple projects effectively.
• Involved in Recruitment/Staffing, Campus drives & Performance reviews. Excellent Leadership and Communications skills with ability to Lead, guide, motivate, organize and coach teams across multiple geographies. Detail-Oriented, Excellent Problem solving & Decision-Making Skills with desire to learn/up-skill myself on new testing trends/technologies.

TECHNICAL SKILLS:

• IVR Automation: experience using CYARA, Manual IVR testing experience for Interactive Voice Response (IVR)/Contact Center based applications using Genesys Administrator/Pega CTI toolbar, Pega Customer Service, Net Cracker & Jacada IVR, Web Automation testing using Selenium web driver/Java/Eclipse/Maven/GITHub/TestNG, Involved in Hybrid Framework & Cucumber BDD Framework, Customer Relationship Management (CRM) platforms testing for PEGA & Salesforce (SFDC) Cloud(Azure) systems, Involved in Web services testing using SOAP UI, Postman & REST API, Exposure to TIBCO, ETL, Putty, Mongo DB, JSON, POM & Jenkins/CI/CD, Proficiency in SQL Queries, Test management using HP ALM, JIRA, Rally & TFS tools for managing Test artifacts and Defects.

PROFESSIONAL EXPERIENCE:

QA Lead

Confidential, AbbVie, IL

Responsibilities:

• Validate and certify overall Patient care application systems involving critical life-saving drugs in the Life Sciences Industry
• Evaluate proposed changes to validated computer systems and recommend level of validation activities.
• Create Master Validation Plan for all the Quality applications and define validation approach with respect to project scope.
• Assist with development of system requirements and specifications in line with 21 CFR Part 11 regulations.
• Guide the implementation teams in the proper execution of validation documents.
• Develop CFR Part 11 computer systems validation plans, qualifications test protocols, tractability matrices, reports, IQ/OQ protocols and all deliverable documents
• Quality Review of the deliverable's in accordance with the regulatory compliance of FDA standards.
• Creating & tracking the overall E2E Integration test plan on the Impacted Application Systems, Dev Readiness, E2E Test scenarios/Test cases design & review, Dry Run/Formal execution timelines and the Deployment/Go-Live dates
• Perform End-to-End Integration testing of Patient care model & Validation testing of PRM Salesforce system, Jacada Contact Center, Brand Websites, Complete App & Complete Pro applications to ensure data integrity across multiple application systems (Epsilon, IQVIA, OPUS, Prometrics, Data Lake, Pharmacy Solutions) which are connected via TIBCO service bus platform
• Coordination with multiple external vendors & internal teams via working sessions to validate data flow/correctness based on business use cases/scenarios/Integration Specification
• Handling multiple testing projects including Contact center and Salesforce Integration enhancements across different application solutions (AEM Upgrades, TIBCO Releases)
• Collaborate with Business/Technical teams in analyzing and understanding business requirements across applications for each release
• Identify E2E Integration testing scope based on the impacted modules/functionalities across systems
• Preparation, Review & consolidation of E2E Integration Test scenarios/cases/protocols across applications and manage the execution of validation plans and validation documents.
• Conduct Test scenarios walkthrough session with all the stakeholders and in corporate feedback
• Perform Effort estimation and preparation of daily design/execution plan to meet the release deadline
• Identify defects during E2E data flow validation and tracking for closure after defects retest
• Execute Regression Testing to uncover broken features/protocols
• Perform Smoke testing in Production environment for each release
• Responsible for Data Integrity Sign-Off and Preparation of Test Closure Report
• Publishing Daily & Weekly Test execution status reports to all clients/stakeholders/vendors
• Handling Adhoc requests effectively on data setup/config changes from multiple application teams
• Highlighting any risks at early stages of Software Development Life Cycle (SDLC) and responsible for Mitigation plan during the testing phase

QA Lead / Delivery Manager

Confidential - Telenet, Belgium

Responsibilities:

• Test Estimation and Planning for New Requirements & Change Requests (CRs) as part of each release in CSS/BSS/OSS tracks where Genesys IVR, Pega & NetCracker systems are involved
• Test design of IVR Call flows using Call flow Visio diagrams and Prompt Mapping Sheet covering Net cracker/Pega use cases.
• Leveraged CYARA Automation tool for designing IVR test cases in Velocity/Replay module and Execution of the test suite in Campaign module.
• Automation of Virtual Agent Desktop testing in CYARA and Report verification.
• Pega modules/functionalities use cases are covered in the test cases - 360-degree page, Send Communications, Case/Ticket Management, Knowledge management, Customer Detailed Management, Bulk Processing, SLA Management & Reports
• Pega Agent Desktop testing, Chat testing & Email route testing
• Conduct review of test cases with BA’s, Developers and all stakeholders and getting Sign-Off
• Perform System Integration testing validations in IVR/Pega/NC systems on acceptance & exit points/KVP (Key Value Pair) for each of the call flows across different channels from Phone, Email, Letter/ FAX PDF, AEM.com & Base App
• Involved in IVR execution using Genesys Administrator (Provisioning Module Call Routing/Accounts (Skill based Routing), Pega CTI toolbar, Pega Customer Service/CRM and Net Cracker (Order Management System)
• Ensure defects are tracked closely and triaged/closed before each of the release timelines.
• Driving huddle calls with Onsite-Offshore teams on daily planned vs actual progress updates and responsible for sending the daily status report to all stakeholders
• Responsible for WBS & execution plan for each build/release on the planned daily execution targets of TCs/Defects to understand the gaps in Capacity Vs Actuals
• Handling all PMO/Process related activities for Darwin project (Audits, DHD, Mainspring, Smart desk, QoS, TSmart,) on weekly/monthly basis and Involved in Monthly Forecasting, Budgeting & Invoicing
• Responsible for Conducting PMR meeting with Leadership team on monthly basis
• Involved in RFP (Request for Proposal) for new engagement in estimation, resource loading and profitability calculation (CP%) and Resource management including Evaluation, SO creation & Hiring
• Identified gaps in the project areas and suggested Productivity improvement ideas and implemented the same in Darwin

Test Lead / Test Manager

Confidential

Responsibilities:

• Worked on multiple Biller migration projects on Internet, Voice & Video provisioning and activation for major telecom customer
• Involved in Sprint Planning meeting and managing the capacity & velocity for all the team resources for Re-Architecture project
• Coordinate with Client/ Developers/ Business Analysts/ Scrum Master/ Product owner to understand the business criticality of the requirements / issue and accordingly strategize testing plan and guide the team accordingly
• Involved in End to End Test Strategy/Plan preparation, Review and Execution of Test Plans/Scenarios/Cases
• Involved in IVR activation of Voice & Internet for Commercial customers having multiple lines.
• Designed & Executed Automation Scripts using Java & Selenium web driver for multiple web-based applications for SIT Regression cases.
• Leveraged Cucumber BDD & Hybrid frameworks for Automation and TestNG framework for generating test execution reports.
• Involved in web services testing using SOAP UI, Postman & REST API services
• Onsite and Offshore Team Coordination and Delegation of Daily Tasks to the team
• Conducting Brainstorming sessions within team and clarifying queries.
• Perform Sanity, System Integration/Progression and Regression Testing
• Involved in Defect Triage meetings for all the QA/SIT defects
• Mentoring all new team members on application functionalities

QA Lead / QA Tester

Confidential

Responsibilities:

• Proficiency in TV Broadcasting media software where entire program content is managed using Breaks, Segments and Spots
• TCP Estimation done for all new requirements based on requirement BRD/SRS documents.
• Preparation of Test plan & Strategy Document for every release
• Monitoring and Tracking detailed project tasks using MPP/Test Plan
• Conducting Team Brainstorming session to understand the production defects for both Release and Sustenance team and ways to prevent the same is logged in “Defect Prevention Plan” and “Corrective Action” is also planned to fill the gaps in Test Scenarios/Cases.
• Reviewing of Test Scenarios/Cases to fill up the gaps from both functional and process guidelines and Preparation of “Test Summary Report” and “Project Quality Index” artifacts once the release is “Signed-off”.
• Functional Knowledge Sharing session is conducted between release and sustenance teams once the release is signed-off to understand the new features.
• Mentoring/ new team members and motivating them to achieve higher productivity
• Designing of Test Scenarios/Cases based on the functionalities as mentioned in BRD & Use case documents.
• Execution of Test cases (Integration, System & User acceptance) and Logging of defects in TFS, JIRA, CQ or QC and Perform Defects Retesting & Regression testing