Client Engagement Manager Resume

SUMMARY:

Industry experience includes: Healthcare, Public Sector, Retail, and Banking
Testing Leader with focus on innovation,, process improvements, tools standardization and building global delivery centers
Built testing teams to adapt to emerging IT trends such as DevOps, Agile, Risk based testing, Cloud testing, Migration Testing and Shift left testing
Successfully implemented and managed TCoEs, with automation and reusable test artifacts, to elevate organizations towards their target operating model with highest efficiency
As a Testing Leader made and wrote Test Strategies, Test Plan, Testing Framework, Test Schedule for large scale projects involving multi - vendor delivery and smaller projects with quick turnaround time
Headed Enterprise level Transformations to establish best practices, process, tools, resources and automation, UAT, and Performance
Setup offshore delivery center for clients based in UK and USA
Dynamic leader with strong track record of success in building and managing teams over 100 people across globe, teams by being a visionary and cultivating individual success by adopting a coaching style of management
Well versed with tools and methodologies across software testing life cycle specializing in open source as well as vendor solutions - HP ALM, HP LoadRunner, IBM Rational Suite, Selenium, Jira

PROFESSIONAL EXPERIENCE:

Confidential

Client Engagement Manager

Responsibilities:

Worked with client QA management to establish a TCOE
Created Transformation plan to establish matrices, processes, Tools, Automation.
Led a team for client delivery in project areas
Handling client relationship and smooth delivery
Handling IBM CIC in Lansing and co coordinating with the CIC for resources, onboarding, delivery of projects and smooth operations
Single point person for client escalations and handling
Establishing various mitigation points for potential risks
Handling cadence calls to discuss financials with the client
Introduced Automation framework to support, Continuous testing, Regression, Data creation and Build acceptance testing

Confidential

Delivery Lead

Responsibilities:

Budget Estimation, Staffing plan, Stake Holder Management,
Gave presentations of testing capabilities to Shop Direct Client including CIO
Solution the test strategy with SHIFT LEFT approach and implement Continuous Testing with DevOps as a part of Continuous Integration and Deployment
Build an automation plan with API calls
Managed a Team of 100 people with Estimation, Performance, Automation, tooling,
Risk mitigation with new approach of RBT
Maintain traceability
Train, mentor, motivate, set tasks for team
Maintain delivery within estimated budget
System testing- SIT-Performance-Automation and Regression

Confidential, Camp Hill, PA

Portfolio Lead

Responsibilities:

Solution Manager for all Modification and Maintenance project involving Confidential for the State of Pennsylvania
Meet clients to have discussions on the vision of product and walk through the phases of gathering requirements, analyze requirements
Manage budget, drive team to delivery and hiring
Manage System Integration Testing, Load Testing, Batch Testing, Batch Volume testing, UAT support and post Production support
Automation
Distribution of Test Cases to E2E testing team via QC ALM
Coordinate between TDM and team to get the correct data for testing
Sat with the client testers to plan a RBT approach to complete testing of the critical path first
Mitigated and escalated roadblocks asap to meet test case numbers each day
Coordinated between environment team to ensure no loss of time and maintained a downtime tracker to ascertain the reason for lag in testing
Held defect Triage meetings and escalated high Priority defect and made sure it met with the SLA’s established for quick turn around and deployment to prevent blocked test cases from piling up
Set process for Defect lifecycle, offshore, onsite handoffs
Maintained end to end traceability between Requirements -> Test Scenarios -> Test Cases -> Defects -.> Resolution -> Retesting -> Closing of Defects -> Test Completion
Automation