Quality Assurance Technician Resume

SUMMARY

Ten plus years’ experience as a confident and successful Product Marketing and Communications Specialist with Project Management experience.
Analytical and forward thinker, results oriented, self - organized and self-starter.
Articulate, versatile, communications professional with writing experience; strong oral communications skill.
Proven ability to work under pressure, prioritize work and balance a portfolio of programs with the ability to consistently achieve positive results.
Highly motivated, proactive work style and excellent organizational skills.
Extremely creative thinker and collaborator about all elements of communications work.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Quality Assurance Technician

Confidential

Responsibilities:

Supervisor

Confidential

Responsibilities:

Responsible for oversight of a team of 25, including training, and all aspects of Medicaid, Family Medical (SOBRA, Pregnant Women, AGO, PE, NB.)
Responsible for interacting with consumers and the KDHE to provide information in response to inquiries about programs and services
Respond to Health Plan and Provider inquiries received by telephone
Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
Follow standard operating procedures to ensure consistency and accuracy
Address customers inquiries and resolve problems to ensure that appropriate changes are made
Refer unresolved customer grievances to designated departments for further investigation
Communicate with supervisor regarding any potential needs or concerns
Perform data entry accurately
Perform other duties as assigned by management