IT Application Support Specialist Resume

SUMMARY

Senior Business Analyst/Account Manager with 10+ years of experience with a record of successful project implementations. Performed all aspects of project delivery, including requirements elicitation, design, qualification/testing, training, and solution support. Effectively collaborated with stakeholders and project teams to establish priorities and meet critical timelines. Experienced application administrator. Ten years of experience as a scientist in the pharmaceutical industry.

AREAS OF EXPERTISE

System Development Lifecycle Methodologies
Project Management
Project Proposal and Cost Estimation
Computer System Validation
Risk Management
Business Process Analysis/Improvement
Training Program Design and Roll - out
Vendor Management
Application Support
Ability to form partnerships with business stakeholders resulting in successful projects
Employee Training & Mentoring
Strong Presentation and Organizational Skills
Critical Thinking & Problem Solving Skills
Ability to tailor communication style depending on the audience
ITIL certified

PROFESSIONAL EXPERIENCE

Confidential

IT Application Support Specialist

Responsibilities:

Minimized 21 CFR Part 11 compliance and data integrity risks through remediation projects
Eliminated a compliance risk by implementing a backup solution for lab systems at 5 sites
Improved infrastructure control of lab systems by supporting projects to deploy patch management and security tools on 200+ GxP workstations
Provided IT project lead support for implementation projects across the organization (Empower 3, Liquent 6.1, Blue Mountain Regulatory Asset Manager)
Increased efficiency by harmonizing business processes and providing technical solutions
Decommissioned 100+ legacy workstations while adhering to data retention regulations
Effectively reduced MTTR for Trackwise support as a Trackwise administrator

Confidential

Senior Business Analyst

Responsibilities:

Reduced system downtime by implementing scheduled server reboots and maintenance windows as the Site Application Manager and Application Support Lead
Eliminated risk by developing disaster recovery plans for GxP applications
Ensured adherence to regulations by performing annual reviews of GxP applications
Authored and maintained IT documentation (SOPs, work instructions, training materials)