PROFESSIONAL SUMMARY

• Worked in all phases of the testing lifecycle: requirement gathering, project planning, test strategy and test - plan development, defect tracking and research, implementation and support.
• Expertise with a variety of platforms, software and applications. This includes web-based, mobile apps, UI, UX and client server. Testing expertise includes f unctional, system, regression and user acceptance testing.
• Experience with the use of relational database query tools such as SQL for gathering and validating test data.
• Experience in the testing of large high-profile projects, as well as in the management of multiple smaller scale projects. Strong multi-tasking skills.
• Collaborates and communicates effectively with developers, business analysts, QA team members and business stakeholders to ensure that issues are resolved and all questions are answered in order to complete projects within the required timeframes

TECHNICAL SKILLS

Experience using Jira, ActiveCollab software.: Databases: SQL, Oracle

Database query tools Microsoft SQL Server - Query Analyzer, Oracle Enterprise Mgr - SQL Worksheet: Tested web applications using: NET, Java, Javascript, C#, HTML and integrated to Microsoft Dynamic CRM software application. Tested ERP and Supply Chain software products.

PROFESSIONAL EXPERIENCE

Confidential, Boston, MA

Software QA/Marketing/Recruiting Consultant

Responsibilities:

• Managed day to day software implementation for a recruiting/sales software tool used for marketing/processing of students inquiries/enrollment. Perform manual testing of software application, report defects, retest fixes and create internal user documentation. Manual verification of patches and/or new software versions by executing manual regression testing.
• Marketed/Recruited international students to study English as a Second Language in Boston.
• Acted as liaison between students and ESL schools, high schools and colleges from arrival to departure and solved problems along the way.
• Managed financial transactions and administrative functions related to student enrollments.

Sr. Quality Assurance Engineer

Responsibilities:

• Created, maintained and executed test cases to satisfy project requirements.
• Executed manual testing to validate functional, UI, UX aspects of applications implemented for a large variety of clients. Testing platforms included: Win, MAC web browsers, mobile apps for iOS and Android devices and smartTV sets (including regression and user acceptance testing)
• Worked closely with developer(s) and project manager to monitor/report QA progress, priorities and meet project deadlines under an Agile development/testing environment.

Confidential, Watertown, MA

Sr. Quality Assurance Engineer

Responsibilities:

• Developed, reviewed and executed test plan strategies/test cases using business requirements.
• Worked with Consulting and off-shore resources during testing and implementation phases for multiple complex projects.
• Participated in all aspects of testing, including functional, system, regression and user acceptance testing.
• Monitored, gathered metrics and reported test efforts, across development teams and business stakeholders.
• Worked within a team and as individual QA contributor on multiple projects.
• Participated with project team in streamlining testing methodology and project delivery best practices.

Confidential, Norwood, MA

Quality Assurance Analyst

Responsibilities:

• Testing Health & Benefits for participants via web and internal maintenance applications during implementation and
• Go-live phases.
• Write test cases to validate existing and available plan coverages open for election to participants during open enrollment period and new year plan coverages.
• Used sql to determine/validate available testing data across company participants, and plan provisions.
• Weekly testing and vendor file transmissions to carriers for participants benefits elections.

Confidential, Roslindale, MA

Lead Software Quality Assurance Analyst

Responsibilities:

• Led team in the evaluation, implementation and manual testing process of the THEBING a language school management software.
• Tested data migration to the new software application by verifying data correctness throughout THEBING new modules.
• Created test case scenarios to address all functional areas covered by THEBING software modules.
• Reported, tracked and re-tested defects.

Confidential, Boston, MA

Project Manager

Responsibilities:

• Project Manager acting as liaison within FairPoint and Confidential during the implementation of a new Content Management system for FairPoint Communications as part of their acquisition of Verizon holdings in Northern New England (Vermont, New Hampshire and Maine)
• Managed information flow from multiple contributors on content deliverables, coordinated content handoffs within the Confidential and FairPoint teams, tracked quality control and sign-off tasks for each content deliverable, communicated dates and expectations for each milestone, provided status updates to teams, raised priority changes to streamlined impact on project scope/schedule.

Senior Quality Assurance Analyst

Responsibilities:

• Tested Clintrace a web based software application, used for safety data management and adverse event reporting for both clinical trials and marketed products.
• Wrote test cases using application designs to gather content information for testing scenarios.
• Executed new and regression tests cases to validate all areas of the software application.
• Tested and installed Clintrace using Oracle 10g and its integration with Cognos Reporting application in order to validate the new Cognos data model implementation.

Confidential, Roslindale, MA

Online Marketing Recruiter and Student Services Specialist

Responsibilities:

• Recruited and enrolled foreign students to the school ESL language programs by responding top on-line/phone inquiries.
• Provided programs details as well as housing alternatives to prospects.
• Assisted prospect students with Student Visa guidelines and processing.

Confidential, Lexington, MA

Senior Quality Assurance Analyst

Responsibilities:

• Tested multiple forms of OneSign Authentication Management.
• Tested Single Sign On application access through OneSign SUSE Linux based appliance.
• Executed test cases to cover regression testing for existing functional areas in English and localized versions.

Confidential, MA

Senior Quality Assurance Analyst

Responsibilities:

• Researched and analyzed product business requirements and application designs to gather content information for testing projects.
• Wrote test plans and test cases that adhered to company standards and provided acceptable testing coverage.
• Executed tests for functional test areas and well as system test coverage.

Confidential, Bedford, MA

Senior Localization QA Analyst

Responsibilities:

• Tested Maximo and related software components in localized environments (9 languages).
• QA lead for testing localized reports using Actuate software component.
• Corrected errors in reports using Actuate erd-pro software designer.
• Installed and Setup localized versions of MAXIMO using BEA Weblogic and IBM Websphere as

Confidential, Newton, MA

Senior Quality Assurance Analyst

Responsibilities:

• QA team lead for production and logistic modules of a client/server ERP based software, Protean.
• Tested Protean software application using the following databases: Oracle, MS SQL Server and operating systems: Windows NT4.0, Windows 95 & 2000, Windows Terminal Server
• Developed testing strategies and test plans for functional testing areas
• Structured schedules and time estimates to effectively meet QA project deadlines
• Created and executed QA test cases resulting in a high quality, on time product delivery
• Participated in defining QA processes incorporated in our QA Strategy and QA test plan documents

Confidential, Boston, MA

Senior Business Analyst

Responsibilities:

• Maintained, designed and implemented internal business applications in the claims, finance and administration areas
• Acted as liaison between users and programmers
• Executed QA test cases for designed applications prior to end user implementation
• Wrote user and system documentation
• Provided users with training and application support