OBJECTIVE:

• Seeking a challenging position for Quality Assurance Analyst/Business Analyst that will utilizes my strong academic, analytical and testing and gathering requirements background in both client/server, POS System, web based, Middle tier application and mobile interface testing on Windows NT, Unix platforms, Android and IOS 4/5, Data conversion using Sql server management system.

SUMMARY

• Well versed on Agile Methodologies and Testing Process in Agile environment.
• Well versed 3+ years of experience with Accessibility testing and WCAG standards (Section 508) testing for web, Mobile and desktop accessibility testing.
• Analyzed Functional Requirement Specification ( FRS ), System Design Specification ( SDS ).
• Developed Test Plan, Test Cases, Test Reports and Traceability Matrix as per FRS/SDS.
• Experienced in functional, unit, integration, regression (top down, bottom up), GUI, black and white box, back - end, browser compatibility and sanity testing.
• Well versed in Software Development Life Cycle (SDLC) vs. Software Testing Life Cycle (STLC). Executed SQL queries using SQL TOAD on Oracle and DB2 server in order to view successful transactions of data on the back-end of the database for validation purposes.
• Performed regression , functionality , GUI , positive-negative , and data driven testing using VB script in QTP .
• Well versed in using the following testing tools: HPQC 12.x, HP ALM, ClearQuest, JIRA/Confluence, Assembla, Bugzilla and bug tracker for development, test management, defect tracking and reporting.
• Well versed in WinSCP, UNIX and SQL for data verification and analysis.
• Facilitated and created QA Test Plan, Entry and Exit Criteria, Quality Gate meetings and mitigation plan on projects
• Coordinated Onshore/Offshore all test deliverable in the test design and test execution phase.
• Worked on Multiple Project/Releases on different environments at the same time

TECHNICAL SKILLS

Operating Systems: Windows XP/2000/2003/Windows 7, UNIX, Linux, Android, I phone, Main Frame, POS, IVR

Protocols: HTTP, HTTPS, TCP/IP, FTP, Ethernet, Telnet

Programming Languages: VB scripting, .NET, JAVA, HTML, DHTML, XML, ASP, JAVA, SQL, ETL

Testing Tools: HPQC 9.2, 7.6/7.0/6.5/6.0 , Soap UI 3.6, Toad, WinSCP, JMeter, Team viewer

Bug Tracking Systems: Mercury Quality Center 9.2,7.6,11.x,12.x Rational Clear Quest 2001A, Remedy, BUG tracker, JIRA, Assembla, Test Manager

Applications: Documentum, Siebel 7.7, CTI, IVR, Ticketmaster, POS System, Debt Manger 9.

Web Servers: Web service Testing

Databases: Oracle 8i, SQL Server 7.0, Artemis, Toad, MS SQL Server Management Studio 2010.

Documentation Tools: MS Office, MS Excel, Power Point, Adobe tools, Page Maker, Vizio

PROFESSIONAL EXPERIENCE

Confidential, Princeton, NJ

Validation Lead

Responsibilities:

• Reviewed the Change Request forms (CRF) and Change request of the project (CRP).
• Created Deployment Plan (DP) and Deployment Report (DR) for the change request form.
• Analyzed the User Requirements Specification (URS), Functional Requirement Specification (FRS) and Design Document Specification (DDS).
• Developed Validation Plan (VP), Test Plan (TP)
• Reviewed System Assessments (SA), Regulatory Assessments (RA), Cloud Assessments (CA) and Data Integrity Assessments (DIA)
• Reviewed and Approved Pre Installation Qualification (Pre IQ) Test scripts, Installation Qualification Test Scripts (IQ), System Test Scripts (ST), User Acceptance Test scripts (UAT) and provided feedback to the SDM team for Pre and post execution of the Test Scripts.
• Reviewed Test Reports and Traceability Matrix as per FRS and DDS.
• Reviewed ICS and provided guidance to the SDM to add the appropriate priority to the TFRA based on the given requirements.
• Validated post execution results of the Installation Qualification Test Runs (IQR) in Test, production and DR environments.
• Validated System Test Runs (STR), User Acceptance Test Runs (UATR) and provided feedback/ annotations to the runs.
• Uploaded electronic documents in the management systems GQEDMS and SharePoint and managed the documents throughout the application development and lifecycle management.
• Created tickets in the Service now to obtain access for shared drive,hardware requests etc.
• Applied 21 CFR Part 11, Template and SOP guidelines and prepared IQ, OQ and PQ.
• Provided guidance in defect creation using OTMS and verified the created defects has the correct and sufficient information and it is linked to the test run using OTMS.
• Supported UAT execution and guided the business user and provided appropriate guidance.
• Interacted with developers in resolving problem tickets on time before proceeding to the next phase.
• Prepared testing summaries and status reports for the Director.

Confidential, Warren, NJ

Sr. Quality Assurance Consultant

Responsibilities:

• Well versed with leading and working on various/multiple projects with various teams
• Well versed with testing in both Agile/Waterfall SDLC projects.
• Performed and verified Web Accessibility standards and requirements were met for in-house applications with end users with vision impaired end users.
• Conducted the pilot feedback session and training with users with disability to get their feedback and acceptance of the new application.
• Attended the DTP calls and provided status on the agile projects.
• Make sure all the info is captured in the user story and whatever is missing requests CAM to update the user story with the info so I don’t miss out on the testing side.
• Worked with various teams to set up the correct data which can be used at testing time for each environment.
• Wrote test cases, test plans and reviewed with BA, Dev and automation team.
• Called IVR system to make sure correct options are being displayed.
• ACSS is getting the CTI call pop.
• Calls are being loaded and the correct customer is being loaded with all the required information.
• CVS validation with SSN, Account PIN, Secure and Secondary acc Validation.
• Path testing was performed for new Java and JRE Versions.
• Safeguard validation with all diff score types with CTI and without CTI pops.
• Verified new API’s were validated as part of testing.
• Lead the QA role for reporting, test management, resource allocation etc. on multiple projects.
• Coordinated with the VDSI/Offshore dev to make sure the project is going to be delivered on time.
• Provided QA LOE for the project, lead triage meeting with the developers and BA/PM of the project.
• Provided status report on the project execution and made sure QC is up to date.
• Logged Defect in QC and made sure the defect is not missing the SLA.
• Verified Critical Defects are being taken care of ASAP.
• IVR and CTI were tested for all channel and non-channel calls.
• Disconnected flows were tested via IVR.
• CTI testing with JAWS.