SUMMARY

• An effective project management leader with a distinguished background of developing sound strategic business solutions while, employing project management best practices and methodologies.
• A solutions - oriented IT specialist with distinguished achievements directing a broad range of corporate initiatives while, contributing to the initiating, planning, implementing, closing and analysis of simultaneous, multi-phased IT projects.
• A professional with a passion for standardizing, improving and implementing organizational processes to optimize resource utilization.
• Created single source of truth reporting dashboard and structure for the Business System Analysts project for downstream teams.
• Installed and conducted daily update/reporting meetings for D level leadership
• Led Oracle knowledge implementation and hosting project for United Health Group
• Led HITRUST self-assessment and validation for the hosting environment of a covered entity (UHG)
• Oversaw OKB web based BRE development and installation of response driven guided responses.
• Planned and installed data backup and disaster recovery process escalation matrix

Core Competencies:

• Enterprise Portfolio Management, Roadmap
• Web and Mobile Application Development
• Budgeting & Resource Management
• Change Management / Advisory Board
• Stakeholder/ Vendor Management
• Disaster Recovery / Business Continuity
• Team Building / Mentoring & Coaching
• ITIL, CMMI, PMI, Agile, SDLC Methods / Practices
• Scrum introduction and management
• Implementing Project Management Lifecycle
• Virtualization & Cloud
• Salesforce CRM Implementation
• Portfolio & Business Alignment
• Process Improvement & Implementation
• Risk Management & Mitigation
• GRC implementation
• Onshore/Offshore Outsourcing Model
• Oracle Analytics & Answer Flow Implementation

TECHNICAL SKILLS

Operating Systems: Microsoft Windows (2000/ME/XP/Vista/7), Linux

Languages: C, C++, Assembly Code, JAVA, Unix Scripting, Cold Fusion, PHP

Database and Tools: Oracle 10g/9i/8i, My SQL, TOAD, MS SQL Server, Confidential DB2

Web Development Tools: Dreamweaver, Eclipse, RAD 6, WSAD 5, .Net, C#, Drupal

Business Modeling Tools: Microsoft Visio, Rational Rose, MS Office

Quality Management: Quick Test Professional 8.0/9.x, LoadRunner 7.x/8.0, Win Runner 9.2, Rational Enterprise Suite, Bugzilla, HP ALM 9.x, Clear Quest 7.1

Methodologies: Rational Unified Process, Waterfall, RAD, Prototyping, Agile (Scrum), Xtream Development, JAD

Other Tools: SharePoint, Lotus Notes, XML Spy, Balsamiq, Team Foundation Server, Calrizen, Trello, Asana, MS Project, HP ALM, PlanIO, One Note, One Drive, Oracle Knowledge Management, DocuSign, Clarity PPM

Multimedia: Adobe Photoshop, Adobe Illustrator

Web Technologies: Web 2.0, AJAX, XML, HTML, CSS, J2EE, XSL, Dream weaver MX, MS Front Page 98, Java Scripts

Others: Epicor ERP, CRM, Retail (NSB), SCM, Salesforce, NetSmart, Cherwell, ServiceNow, InQuira

Healthcare: Trizetto Facets 4.31, 4.51 and other Trizetto Systems. KIPU systems

PROFESSIONAL EXPERIENCE

Confidential, El Dorado Hills, CA

Lead Project Manager

Responsibilities:

• Created single source of truth reporting dashboard and structure for the Business System Analysts project for downstream teams.
• Installed and conducted daily update/reporting meetings for D level leadership
• Prioritized and facilitated resolution of 300 plus RAID (Risk, Action, Issue & Decision) log items in 90 days down to less than 60.
• Delivered 30 plus Business Requirement Documents (BRD) behind schedule by 3 mts. in 45 days.
• Installed and conducted daily team standup meetings (scrum style) for aligning behind schedule deliverables to the committed timeline.
• Assisted Care 1st program in implementing Change Control process to trace and resolve comments & conditions on approved BRDs
• Created and implemented Project and Resource Plan for BSA team Care 1t member migration project Phase II
• Created a single source of truth comment and conditions document for approved BRDs leveraged by entire program.
• Created reporting dashboard for all in-flight BRDs, Change request and RAID items log.
• Created and maintained standard project reference documents: Team Roster, RASCI, Communication Plan, and Meeting Invite Template.
• Conducted and compiled results for lessons learned sessions from Phase I and implemented findings for improving processes and communications for Phase II

Confidential, Sacramento/Roseville, CA

Project Manager III

Responsibilities:

• Leading multiple Confidential, Confidential Web and mobile application enhancement projects on UX, UI, data collection, client correspondence and online assistance augmentation for end clients under customer experience segment.
• Leading Confidential ’s Project Action Team (PAT) for reviewing and improving project life cycle (PDLC).
• Leading Agile methodology introduction in Confidential for Customer Care segment and building a process improvement back log.
• Lead multiple cross-functional teams both offshore and on-shore model for developing and implementing Confidential projects.
• Lead cross-functional teams for production issue resolution and implementations as per client SLA
• Engage county leaders (18 Counties) for identifying process inefficiencies and presenting improved, efficient value add approach for daily functions
• Lead and engaging consortium’s UAT teams & IV&V SMEs for validating and training on new functionalities/features ready for production release.
• Engage SMEs’ for requirements elicitation and solution definition for complex business project
• Identify, prioritize and mitigate risks, provide resolution as per defined guidelines in SLA.
• Manage projects’ financials and billing milestones as per Earned Value methodology (EV)
• Mentor new and Jr. project managers on Confidential systems (Clarity PPM, ALM, ADET) and processes(state/county).
• Create and maintain detailed resource planning, allocation, engagement and release plan as per project timeline
• Manage code development and deployment to various instances (Stage, System, UAT & Production) in alignment with the release/code promotion cycles.

Confidential, Sacramento/Roseville, CA

Sr. Project Manager

Responsibilities:

• Led Oracle knowledge implementation and hosting project for United Health Group
• Led HITRUST self-assessment and validation for the hosting environment of a covered entity (UHG)
• Oversaw OKB web based BRE development and installation of response driven guided responses.
• Planned and installed data backup and disaster recovery process escalation matrix
• Set up DR escalation matrix and response team.
• Led cross functional teams to facilitate UAT and led Performance testing teams for a high quality and high availability production site
• Initiated, escalated and led communication with Oracle development and internal tech teams for an effective and timely issue resolution
• Headed Proof of Concept for leading financial institution for Oracle Knowledge as new product for content and knowledge management solution
• Partnered with sales in creating staffing models and budgeting for upcoming projects and implementations
• Managed and completed multiple sick projects for fortune 50 companies to a successful implementation within defined SOW and budget
• Installed Scrum methodology to provide a faster and better controlled developmental cycle and product delivery
• Led SharePoint Project for content migration and process automation
• Installed KPIs on project health and process optimization
• Oversaw peer code review sessions and promoted the release management methodology for minimum conflicts during code merge and release.

Confidential, Costa Mesa, CA

Sr. Project Manager

Responsibilities:

• Built a Global Project Management Office by creating a standard framework, processes and procedures to follow for all enterprise projects
• Having established the PMO credentials, established the PMO as a broader center of excellence providing project management services to both other functional and other operating groups
• Established portfolios and instituted Bi-Weekly Risk Management and Status Update calls with leadership.
• Oversaw all projects in the PMO including business, IT, audit & compliance, and strategic initiatives.
• Assisted in HCQA planning and HEDIS measures recognitions and data definitions.
• Created roadmaps and project plans in alignment with organization’s growth aspirations.
• Conducted analysis on projects to determine feasibility, ROI and viability of projects undertaking prior to presenting to the steering committee.
• Created executive presentations on portfolio status for the BOD and Sr. Management.
• Inculcated VOC (Voice of Customer) for customizing and developing system and processes.
• Created the company-wide Style Guide and Master templates. Created and taught the corresponding class on Style Guide and template usage.
• Provided supervision and support to team members on a project by project basis
• Acted as project manager for large, global, multi-disciplinary projects.
• Customized and implemented Organizational SDLC and PDLC
• Re-engineered multiple processes for operational efficiencies and automation readiness
• Engineered and implemented Change Management Process and established a Change Advisory Board
• Created Project, Portfolio and Personnel KPIs & Analytics to gauge success and progress
• Led Digital RX implementation and integration with EHR
• Designed and integrated Adobe ECHOSIGN with the Salesforce
• Conceptualized and implemented strategy for capturing Project, Product, and Program metrics and funneling that information to easy-to understand dashboards. Enabled Executive Management to keep a pulse on project health, revenue expectations, and strategic analysis of projects.
• Types of projects managed: Client Software Implementations, Client Portal, Server Consolidation, SOC 2 Compliance Initiative, Product and Department Risk Assessments
• Acted as project manager for large, global, multi-disciplinary projects.

Confidential, Los Angeles, CA

Program Manager

Responsibilities:

• Led multi-Million-dollar program for e-filling with Orange County Superior Court.
• Led Product Development Office for implementing a Software Development Life Cycle to align the software development, quality and application release process with the business needs.
• Managed rigorous performance standards enabling First Connect portal to meet & exceed the service expectations of business (cleared 85% of issue backlog in 90 days).
• Applied Scrum methodology to create a daily reporting and progress monitoring to ensure the IT was meeting and delivering projects on time.
• Initiated data structuring and BI system analysis process (Domo)
• Lead identification of KPIs to align with business aspirations and creates a POC for BOD
• Implemented ALM tool (Team Foundation Server) to provide body and orientation to PMO for managing multiple projects being developed in-house or vendor managed.
• Led development of a web-based product that allowed customers to log on First Legal portal and e-file cases with OCSC or place orders for any of the services rendered by Confidential .
• Developed Mobile application for Order placement and doc/ driver tracking
• Led daily morning standups, sprint planning, Sprint review and assisted backlog prioritization.
• Proposed and championed the idea of a responsive design for UI across multiple platforms
• Created and delivered Roadmaps and Project Plans to accomplish the business plans to compete and growth aspirations.
• Created budget and fund allocation plans for the IT department, to fund projects that added the highest value to the organizational needs and goals.
• Established standardized vendor invoicing and clearing process to provide vendors with a timely payment process that met the delivery expectations of the organization.
• Reengineered, documented and published business operation processes to achieve a higher level of understanding of business needs and weeding out redundant activities.
• Articulated & gained consensus on project objectives, plans, & budgets at all levels of the company
• Created and managed delivery plan for projects being developed by offshore team

Confidential, San Diego, CA

Product Manager

Responsibilities:

• Responsible for overall business strategy and development related to programs & products on integrated websites including lead generation and alert processes
• Turned around the key project on Operation Automation that was behind schedule and met and exceeded all goals and objectives.
• Performed GAP analysis to determine current and future business processes and assessed system impact to product end users
• Introduced SCRUM and AGILE methodology and AGILE for software development methodology
• Created Product Development Road Maps and led the feature release communications
• Identified and finalized software product features and requirements based on feedback from end users
• Led business process/data integration improvement opportunities to design the most optimal B2B solution as requested by the various B2B partners
• Led DocuSign Integration with Salesforce and legacy lease generation system.
• Delivered next-generation Salesforce CRM software product tailored to organizational workflows
• Developed Quality Control (QC) test plans and test scripts, as well as supporting and assisting clients in all testing phases through UAT
• Championed VOC process for new feature development and priority.

Confidential, San Francisco, CA

Sr. Quality Assurance Analyst

Responsibilities:

• Involved in analyzing the Business requirements and System specifications to understand the ERP Application.
• Developed Test cases and Test Scripts based on the requirements and documented Test Cases corresponding to business rules and other operating conditions.
• Performed Smoke, GUI, Integration, Functional, Regression, Redundancy, Data Integrity, System Compatibility, installation, and User Acceptance Testing.
• Tested Functionality, Navigation, Alignments and Broken links within the firewall and outside the firewall.
• Tested the application by connecting to EPICOR web services enabled remote servers located in different places.
• Responsible for creating both Positive and Negative Test cases for the EPICOR built on SOAP web service interface.
• Performed Batch Testing and also built Recovery Scenarios in order to avoid pop-up windows during the execution of large scripts.
• Developed queries in SQL to retrieve data from tables and to test data integrity.
• Close interaction with Team members, developers, business analysts and project management.

Confidential, Palo Alto, CA

QA Analyst

Responsibilities:

• Perform usability, compatibility, functional and regression tests.
• Analyze functional specification documents, UI specification documents, Technical specification documents for the applications like EPICOR ERP, CRM, SCM, real-time feedback and instant client support.
• Write test plans and test cases based on the Requirements, Design documents, and Wire Frames.
• Produce test scenarios and end user test scripts to verify new EPICOR CRM functionalities.
• Used SQL queries to extract data from different databases including testing and production for data validation and data analysis. Participated in testing EPICOR CRM software by conducting User Acceptance Testing (UAT).
• Led testing team on various projects.
• Utilize functional knowledge of applications to provide technical assistance in identifying, evaluating, and resolving basic test problems.
• Work with Business to establish and maintain a consistent test methodology and to resolve general questions during the testing process.
• Analyze, test, and certify application specific software and performed variety reviews of business requirements and functional specification documents.

Confidential, Boston, MA

Quality Assurance Analyst

Responsibilities:

• Developed numerous Test Cases adhering to the System Requirements Specification documents and Wireframes.
• Performed Data Validation Testing, Functionality Testing, Defect retesting and Regression Testing.
• Analyzed the defect data and interfaced with different stakeholders of the project in resolving issues, using Bug tracker to document bugs.
• Execution of test plans (Smoke, System Integration Testing, Functional and End to End Testing) for all the four applications mentioned above.
• Generated test report data for UAT executions.
• Created new/modified test scenarios, test cases, Test Metrics and test approach strategies for this project.
• Wrote and conducted smoke test on every launch/push.
• Leverage SQL skills to validate the backend functionalities.
• Coordinated with Business Analysts, DBAs and Development teams for any requirement changes or queries.