SUMMARY

• 14 years of total experience in the IT Services industry developing B2B and B2C ecommerce applications Over 8 years of project management/scrum master experience performing release, iteration and sprint planning, conducting sprint and release retrospectives, project scheduling, project plan and roadmap creation
• Product vision, intent and goals documentation, epics creation, coordinating customer JAD sessions, project/epic charter creation, WBS creation with the team, project/release schedule creation, risks identification, planning and responses creation, budget creation and project status reporting on project key performance indicators (KPIs)
• Ability to manage multiple projects, resources and be fully responsible for broad and specialized problems
• Ability to manage entire project life cycle from charter creation to production implementation and support
• Project experience includes project scheduling and execution, tollgate readiness, status reports, meeting minutes and close out documentation, business analysis, studying process and functional flows of the ecommerce systems, systems gap analysis, team leadership and offshore/vendor management
• Over 14 years of experience using various project management tools like Atlassian (JIRA), Confidential, Clarity, Blueprint, Confidential Project, SharePoint, Office, Visio, CaliberRM, Rally, Confidential Quality Center and Test Director
• Worked extensively on Payment Card Industry (PCI) standards to help organizations be compliant to these standards
• Serviced clients in Airlines, Banking, Retail, Confidential, Wireless, Mortgage Banking, Secondary Marketing, Title Confidential, Hi - Tech, Health Confidential and Pharmaceutical industry sectors. Project experience includes supervising and mentoring teams in designing, developing and implementing ecommerce solutions for organizations like Confidential, State of Texas, Confidential, Confidential, Confidential, Confidential , FedEx Office, Confidential , Confidential, Confidential and Confidential
• Excellent analytical and communication skills, leadership qualities, self-motivated, organizational and interpersonal skills in addition to productive team leadership
• Strong desire to use my cross-functional experience working individually or in a team to lead, conceptualize, drive and deliver usable, quality products and processes on time and to the satisfaction of customers

PROFESSIONAL EXPERIENCE

Confidential, Plano, TX

Responsibilities:

• Scrum Master - IT portfolio and project management for the EPPIC ecommerce, payments and transaction processing system (over $10 billion in transactional volume)
• Product/release vision/goals/intent documentation, coordinate JAD sessions involving various end users, epic and project charter creation, release/sprint planning, conduct daily scrum, weekly team meeting and sprint retrospectives, constant update of project dashboards and communication of project and team statuses to stakeholders, high level project estimation/budgeting, merger/acquisitions related IT systems consolidation and change prioritization with the team and stakeholders
• Help product teams in the creation and approval of project/epic charter, create project, scope, resource and risk management plans, procurement and vendor management, quality and process control activities
• Project schedule creations, project execution and reporting project status to upper management
• Coordinate JAD sessions with Customers, business analysts, Dev and QA leads for requirements gathering
• Conduct weekly meetings with project stakeholders to stay on course of the scope, time and cost of project
• Project implementation management through all phases of the software development life cycle
• Operations management in transitioning the developed software/systems to production and level 2/3 support
• Sprint and release velocity tracking, conduct project appraisals, providing resource feedback and project closing
• Used Blueprint, MS Project/Office, Confidential and SharePoint tools for project documentation and planning
• Serviced clients Confidential and several other State Government customers like CO, NC, NY, OH and TX

Confidential, Plano, TX

Independent Contractor

Responsibilities:

• Scrum Master/Project Manager at Confidential - IT Project Management in the systems development of southwest.com ecommerce website and the related middle-tier applications and systems
• Coordinated requirements gathering, JAD sessions and business modeling related activities for the middle tier services team interfacing with ecommerce, online marketing and concourse applications teams focusing primarily on PCI compliance related project initiatives
• Worked closely with the PCI assessor on getting southwest.com applications PCI compliant for the year 2011/12
• Vendor management - acted as a liaison with the gift card vendor managing over a million dollar in 2012 on gift card processing, software development, maintenance and support of southwest.com gift card related PCI initiatives
• Used Atlassian (JIRA, Confluence) tools for project management and tracking purposes
• Project Manager at Confidential Business Exchange Services - Project manager in the EDI and ecommerce systems
• Product Backlog creation and release planning at the executive level (C-level) for a $10M ecommerce systems revamp
• Used Confidential Quality Center and CaliberRM for project scheduling, high level epics and acceptance criteria documentation
• Scrum Master/Project Manager at Confidential - Re-engineering the ecommerce supply chain system
• Project schedule creation, coordinate JAD sessions, conduct gap analysis and document high level requirements
• Used MS SharePoint, Office and JIRA for issue tracking and release planning purposes
• Lead Business Analyst at FedEx Office - Agile release/sprint planning for the next generation ecommerce systems
• Business Analysis, sprint velocity tracking, product backlog maintenance and FSD documentation
• Used JIRA and Confluence for sprint/release planning and issue tracking purposes
• Lead Business Analyst at Verizon Confidential - IT requirement gathering for the Verizon call center ecommerce system
• Requirements gathering, SQL Reporting, PL/SQL script execution

Confidential, Santa Ana, CA

Independent Contractor

Responsibilities:

• Team Lead - Team lead managing IT support operations of the Title orders and closing ecommerce systems
• Production and operations support, SLA maintenance, incident and defect management
• Led local, remote and offshore systems development teams

Confidential, Seattle, WA

Responsibilities:

• Senior Analyst - Capturing the behavior of realized use cases for the msn ecommerce website
• Documenting high and detailed level requirements and business processes and system flows

Confidential

Responsibilities:

• Analyst - Requirements gathering and Confidential (HRMS) implementation of their payroll and ecommerce systems
• Payroll, time and absence management, appraisal and benefits administration systems development